White Rose House has a Review Score of 8.2 (8.241) out of 10, based on 2 reviews in the last 2 years. Over all time White Rose House has 49 reviews.
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49
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47
Reviewer Connection to White Rose House
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5
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2
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1
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24
22
3
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Date Published
49
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47
Review from Marilyn S (Daughter of Resident) published on 2 June 2017
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
My mother has been in four times for respite and all OK so far. (Not keen on too many agency staff).
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Review from G P C (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
My father was admitted to White Rose House on in December 2016. He was extremely poorly and subsequently passed away at the beginning of February 2017.
During his stay at WRH, he was very well cared for and treated with dignity. The nursing staff were professional and caring and gave 110% every day.
They were very supportive to me at this very difficult time and I appreciate everything they did to make dad comfortable. Thank you.
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Review from Richard W (Son of Resident) published on 12 December 2016
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Due to deteriorating health, my mother wished to move from Coventry to be closer to my family for her end of life journey. I searched for all care homes and chose 4 to visit. From my initial welcome by the manager and subsequent unannounced tour, White Rose House was immediately noted as the favourite.
A subsequent visit and investigations and recommendations from friends and neighbours confirmed this would be ideal for her care.
The welcome and arrival were such a professional smooth operation from the ambulance to bed and her settle in was event free, she asked for a cuddle from one of the staff and it was given and that cemented the start of the level of care I had read/heard about.
Visiting most days I was always greeted with a smile, given an update and as my mother's health deteriorated further I was confident she was always cared for by professionals and was encouraged by all the staff who always said hello/had a little chat to her as they passed.
The nursing staff are fantastic.
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Review from Malcolm H (Son of Resident) published on 21 November 2016
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been in the home for nearly 2 years prior to her passing early this week. The care given to her was exemplary. She was treated like a member of the family and the professional and tender care was outstanding. During her last days she was provided with a special bed to ease her discomfort
and 24/7 care.
The home itself is of an extremely high standard, is modern, clean and well run with all staff being attentive and caring.
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Review from Ruth S (Resident) published on 7 October 2016
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
I was in hospital after having my hip operation and I didn't have any physio and was discharged to a care home in Netherton until a permanent home became available. I enjoy the activities here I like to draw things outside and eat downstairs as I can have a conversation there.
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Review from Jackie B (Daughter of Resident) published on 23 May 2016
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Puddings should either have a cover to keep warm while eating the first course or should be served after. No other issues: dad's happy, I'm happy.
Reply from Meridian Healthcare, Careline Team at White Rose House
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We are glad your Dad is happy with us, and we will act upon your feedback to resolve this issue.
The home Manager operates an open door policy; please feel free to pop in any time to discuss any concerns you may have.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.
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Review from Mabel W (Resident) published on 28 April 2016
Submitted via Postal Card •
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Overall ExperienceOverall Experience3.0 out of 5
Food poor choice. Meals too early. Caring staff, friendly and kind.
Not enough staff. Too many agency staff. My room is kept clean and tidy.
Reply from Meridian, Careline Team at White Rose House
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have highlighted concerns around the use of agency staff at the home. Meridian aims to deliver the kindest possible care to all Residents, and we know how important it is to provide continuity of care with friendly and familiar staff members to support each Resident. The national shortage of Registered Nurses has impacted on both the NHS and care homes over recent months. We are committed to delivering our vision through recruiting, training, and staffing our homes with all permanent carers and nurses. As such, the use of agency staff is only permitted in our homes when all other options to fill a staffing vacancy have been explored.
You have highlighted concerns about the food on offer at the home, and apologise if we have fallen short of the high standards we aspire to.
Making sure Residents have a choice of their favourite foods is really important to us. We record individual preferences to make sure our fresh food menus are created around what they want most. We are delighted to welcome families and loved-ones to share in mealtimes, and the Sunday roast is a special time at many of our homes.
We have recently asked our Residents about their preferred times for meals and while we aim to be as flexible as possible and to offer choice, the majority of Residents stated that they were happy with current mealtimes.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.
The health, wellbeing, safety, and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.
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Review from Dorothy B (Resident) assisted by family/friend published on 1 October 2015
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
All very good. Welcome respite after illness. Very good staff, excellent food etc.
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Review from David B (Son of Resident) published on 7 August 2015
Submitted via Website •
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Overall ExperienceOverall Experience4.0 out of 5
My Mum was admitted to the White Rose on Thursday the 18th of June 2015 suffering with terminal lung cancer.
We, the family found the staff to be professional very caring and helpful.
In her very short stay of only two days they made Mum feel safe and well looked after.
She passed away on the
20th June 2015 early morning and we were grateful she was not alone, nurses were with her when she died.
From myself and my sister I would like to say a big thank you to all the staff for their help at this difficult time
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Current Review Score: 8.2 (8.241)
Overview of Review Score
The Review Score of 8.2 (8.241) out of 10 for White Rose House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.955 for White Rose House is calculated as follows:
(
(21 Excellents x 5)
+
(1 Goods x 4)
)
÷ 22 Ratings = 4.955
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.286 Points relating to the number of positive Reviews for White Rose House is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
= 3.125
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 62 registered maximum number of service users is 12.4. 2 Positive Reviews ÷ 12.4 = 0.161
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Introducing Jenny Hanson
Home Manager at White Rose House, Huddersfield
Mulberry Care is owned and run by a local family operator and our story is about people: about knowing what we’d want for our own family in this phase of their lives and about keeping our core values at the very heart of all we do.
The team at Mulberry Care is a close family in itself and you’ll find the utmost mutual respect here among team members and towards residents alike. We believe that’s what makes for a welcoming, home-from-home environment and a friendly place to work.
To this end, we choose our team members carefully and know that together with these amazing people, we can make a real difference for you and your loved ones.
If you would like to find out more information about the White Rose House, Jenny and her team would be pleased to welcome you for an informal discussion, over the phone.
