Aberford Hall Care Home has a Review Score of 9.8 (9.794) out of 10, based on 18 reviews in the last 2 years. Over all time Aberford Hall Care Home has 93 reviews.
Review from Chrtistine G (Sister of Resident) published on 6 March 2025
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Review from Charles R (Son-in-law of Resident) published on 3 February 2025
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Review from Carole M (Wife of Resident) published on 3 February 2025
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Review from Tracey G (Daughter of Resident) published on 31 January 2025
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Review from Bryan J (Mother-in-law of Resident) published on 31 January 2025
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Review from Emma M (Daughter of Resident) published on 22 January 2025
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Review from Lorraine H (Wife of Resident) published on 22 January 2025
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Review from D G (Daughter-in-law of Resident) published on 2 September 2024
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Review from P C (Daughter-in-law of Resident) published on 2 September 2024
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Review from Charles L (Brother-in-law of Resident) published on 14 June 2024
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Review from Roger B (Friend of Resident) published on 1 May 2024
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Review from K B (Daughter of Resident) published on 18 March 2024
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Reply from Clare Sheehan, Careline Advisor at Aberford Hall Care Home
Thank you for your lovely review of our home. The homes' staffing levels are reviewed monthly in line with our resident dependency needs. We have two well-being coordinators who support with activities including one-to-one engagement.
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Review from Mark S (Son of Resident) published on 5 September 2023
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Review from Colette C (Friend of Resident) published on 4 September 2023
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Review from Wayne J (Son of Resident) published on 8 August 2023
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Reply from Julie Caygill, Hospital Liaison Team Administrator at Aberford Hall Care Home
Thank you for taking the time to complete a care home review regarding Aberford Hall. I am pleased to hear that you feel your father is given the love and care that he deserves. In response to your comment, we will encourage your father to arise from his bed each day for a couple of hours.
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Review from Patricia C (Wife of Resident) published on 11 July 2023
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Review from D C (Daughter of Resident) published on 14 April 2023
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Review from T S (Daughter of Resident) published on 30 March 2023
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Review from Joyce F (Wife of Resident) published on 19 December 2022
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Review from Jane D (Daughter of Resident) published on 19 December 2022
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The Review Score of 9.8 (9.794) out of 10 for Aberford Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.794 for Aberford Hall Care Home is calculated as follows: ( (167 Excellents x 5) + (41 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 209 Ratings = 4.794
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Aberford Hall Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Nov 2024
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Job Title: Home Manager
What does ‘kindness’ mean to you?
“Kind care is always showing kindness and dignity, respecting others, being friendly and approachable and showing empathy in all aspects of care.”
As a Health Care Professional, Michelle has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Having worked at HC-One for many years, Michelle closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Michelle remarked:
“I like to make a difference to my Resident's lives and ensure they are getting the best care they possibly can.”
Michelle has also achieved much outside of work, with her proudest achievement being becoming Home Manager at Aberford Hall having worked at the home for 18 years progressing through various roles.
Outside of work, Michelle enjoys spending quality time with her family.
If you would like to find out more about Aberford Hall, Michelle would be delighted to have an informal discussion with you to answer any questions and provide further information.