Review from Colin W (Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience

A very good welcome to my arthritic wife who was in for respite. I joined her following my surgery. Nothing was too much trouble to help us be as comfortable as possible. The staff and management frequently popped in for a chat which was very beneficial for my wife after being housebound and lonely

for a long time. Having suffered arthritis for 50 years and gradually becoming more disabled it has been difficult to make friends. After all the bad press about care homes, we were very relieved to be so well treated and left the home with a very good feeling

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Review from F E (Daughter of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience

The care and love my mum has received from the amazing staff here has been extraordinary.
From the time my mum arrived until the moment four years later she died she was surrounded by caring, thoughtful and loving people, most of whom had worked there a long time and were constant in her life.
I cannot

thank them enough.

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Review from Vivienne G (Niece of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience

As a relative, you were professional, efficient and had high standards of care. My uncle was a gentleman and all staff treated him with the utmost dignity at all times even when his illness affected the clarity of his thinking. I got to know all key staff personally over the six weeks he was with you

and recognised deep personal commitment to end of life care. Thank you for making his final days comfortable and respectful.

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Review from P S (Son of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience

Excellent care provided for my mother throughout a lengthy illness. Important that the levels of care were adaptable to suit changing needs. The welcoming staff made it feel as though I was visiting my mother in her own home. Also were very supportive to relatives throughout her stay here.

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Review from D W (Daughter-in-law of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience

Aberford Hall is a homely care home. My Mother in Law has been a resident here for 5 1/2 years. Her care is very good. Staff are mostly friendly, although very pushed at times to do their jobs properly. There are plenty of activities to join in with if residents wish to do so. Unfortunately, my Mother

in Law is unable to join in as she has severe dementia but the staff do a great job of getting her up and dressed most days to sit in the lounge where these activities take place. I feel staff do their best and my Mother in Law is kept very comfortable.

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Review from Laura T (Friend of Resident) published on 23 August 2017
Submitted via Website • Report

Overall Experience

Staff are extremely helpful with everyone in the home. My friend is only moving to be nearer for her friends to visit her more often. Many thanks.

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Review from Pauline W (Daughter of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience

My mother is a resident here and I am very happy with the care she receives. The staff are very friendly and always helpful.

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Review from M B (Sister of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience

My sister has settled in well, is cared for very well by all staff. Aberford Hall have a very good selection of activities for their residents which my sister greatly enjoys.

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Review from June W (Wife of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience

My husband has been in Aberford Hall Care Home for nearly two years and I'm quite happy for him to stay here.

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Review from L S (Wife of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience

I am satisfied with my husband's care.
He had a stroke in May 2016 and still cannot stand or walk or do anything for himself, only feed himself using one hand.
He just stops in his room all the time and will not partake in any activities.

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Review from Terence C (Husband of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience

My dear wife was cared for by the dedicated and thoroughly professional staff of Aberford Hall after her release from hospital where she had been a patient for 2weeks suffering a urinary infection. The care at Aberford Hall was superb, dedicated and kind. Members of the family on visits were welcomed

and helped and able to be with her until the end when she died with no fear or pain.

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Review from R H (Son of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience

The staff were always welcoming and friendly. My mother was always well looked after and her needs proactively identified.
My mother enjoyed all the activities and trips provided. My mother received excellent care for several years until passing away peacefully.

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Review from Keith H (Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience

The attention and all staff has been exceptional. They helped my speedy recovery and I am now managing in a sheltered home.

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Review from William C (Son of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience

On behalf of the members of my family, I would like to commend the staff team at Aberford Hall Nursing Home.

My Mother only spent eight nights in Aberford Hall because her health was so very poor and she died soon after being admitted. That made her experiences of the last days at the home critical.

Due to its peaceful environment and the loving care shown to her by everyone in the team. She was relaxed and calm the whole time. This led to a correspondingly peaceful, even beautiful death and she passed away without fear or anxiety.

It rapidly became apparent that the home's managers allowed and facilitated any requests we had and several examples of the unit's ethos I would like to summarise:

We came and went on a daily basis and there was at no time any feelings of awkwardness or perception experienced by us that we were getting in the way of the running of the home. We were encouraged to go about preparing for the end of our Mother's life in our own personal way.

The staff were well organised but also responded instantly and graciously to any care needs my mother had. They would always stop what they were doing and meet any needs we had immediately. On many occasions, unbeknown to the nurses and support carers, we witnessed kindness and inadvertently overheard conversations that were happening close to where we were. On every occasion, staff were calm, dignified and compassionate. There was a mixture of ages in the team with very little staff turnover. Youthful energy and hope was augmentated by wisdom and experience. Many of the professionals had been at Aberford Hall for a long time and clearly loved their jobs.

On the night before my Mother died, I and my sister asked if we could stay over. The staff on duty kindly made an adjacent room available and helped us make up a bed. We were able to take it in turns to be with our mother, hold her hand and stroke her hair through the long hours of that last night. Staff regularly brought us meals, snacks and cups of tea. We felt very welcomed and supported.

The senior members of the team at Aberford Hall explained everything in a way that helped us understand processes which we had not experienced before. They also always made plain their thinking in terms of the type and amount of medication they were giving, for example. Communication at all times was good. The team was both efficient and very humane.

Perhaps the most important moment for us came when one member of staff helped me with a dilemma. Should we allowed my seven-year-old granddaughter (mum's great granddaughter) to visit with her mum? The choice became obvious following that conversation and the young child throught hard about whether she would like to see my mother one last time. She did decide to visit less than thirty-eight hours before the death. For those moments during the visit, my mother suddenly became astonishingly animated, uttering words which comforted us and spend time stroking her great grandaughter's hair. This opportunity provided my father and all the others present a beautiful moment which we will cherish forever.

We cannot fault in any way a single aspect of the set up at Aberford Hall as a reflection of the highly compassionate approach of the team have decided to recognise this materially. My father will invite those attending my Mother's funeral to make donations to Aberford Hall which we will pass on with our own, for the benefit of those dedicated staff who provided impeccable care and to make a small contribution to the fabric of the premises. Without a thought, we would all recommend that others requiring similar care for their loved ones place their trust in the professionals working at Aberford Hall.

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Review from D S (Niece of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience

My auntie sadly passed away this week aged 100 after being at the home for about 2 years. I cannot put into words how much we appreciate the way in which my auntie was looked after during the 2 years and at the end of her life. The staff are certainly not paid enough to do such an important job which

makes such a difference to the most vulnerable in our society. We will never forget the kindness she was shown.

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Review from Lynne K (Relative of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience

The care was outstanding. Staff really caring and polite. The nursery home was always clean and tidy.

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Review from Wendy B (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother passed away at Aberford Hall Care Home on the 15th February 2017. She was a very independent and determined person with a strong personality. The care my mother received was excellent. She was particular about her food and they accommodated her requirements, she was treated with care and dignity

right up to her final moments. Nothing was too much trouble even on occasions when they seemed short of staff. If I was to say anything negative, the home could do with a coat of paint and new flooring in some of the rooms, but in the end, it's care that counts.

Reply from HC-One, Careline Team at Aberford Hall Care Home

Thank you for taking the time to complete the review.
We strive to continually improve our services and welcome feedback.

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Review from J W (Daughter of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience

After looking around several care homes in Leeds for my father, we decided Aberford Hall would be the right place for my father. After days of being in Aberford Hall, my father complained that the staff were very rough with him. When I confronted the management team I was told they had lots of agency

staff, but things would settle once they had permanent staff. I would not recommend this care home. The staff and management team have no idea how to care for anyone. Aberford Hall was a shocking and terrible place for anyone to be in, let alone the sick and vulnerable.

Reply from HC-One, Careline Team at Aberford Hall Care Home

Thank you for taking the time to complete a review card for Aberford Hall.
I am sorry to hear that you are unhappy with the service that was provided by the home after taking time to find a suitable home for your father.
We strive to achieve the kindest possible care to all of our Residents, we value all feedback received and use this constructively to move our service forward.
The home manager has an open door policy and holds monthly relative’s meetings and encourages feedback from Residents and their relatives to ensure any issues or concerns are dealt with promptly.

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Review from June T (Friend of Resident) published on 15 November 2016
Submitted via Postal Card • Report

Overall Experience

A very good home, well run, good food and care. Every time I come to see my friend she is clean, well dressed and well looked after, enjoys the games and having her hair and nails done and is very happy in the home.

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Review from Betty C (Friend of Resident) published on 15 November 2016
Submitted via Postal Card • Report

Overall Experience

A lovely home. Very well run, lovely place, lovely people, can't praise them highly enough.

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Aberford Hall Care Home

Care Provided by Aberford Hall Care Home

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Funding & Fees Guide for Aberford Hall Care Home

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