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Middleton Park Lodge Nursing Home has a Review Score of 9.8 (9.763) out of 10, based on 17 reviews in the last 2 years. Over all time Middleton Park Lodge Nursing Home has 34 reviews.
Review from David S (Brother of Resident) published on 18 March 2025
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Reply from Paulina Drzewiecka, Middleton Park Lodge Manager at Middleton Park Lodge Nursing Home
We are extremely proud that we could look after your brother in such a difficult time for him. We are also happy that your visits were pleasant and you back to Florida knowing that your brother is well looked after.
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Review from G J (Daughter of Resident) published on 17 February 2025
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Reply from Paulina Drzewiecka, Middleton Park Lodge Manager at Middleton Park Lodge Nursing Home
Thank you very much for this lovely review. We are all extremely happy that you feel that your dad is well looked after, and that he enjoys activities of his choice and the meals provided. We will continue to look after your dad as we always do.
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Review from N L (Daughter of Resident) published on 13 September 2024
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Reply from Paulina Drzewiecka, Middleton Park Lodge Manager at Middleton Park Lodge Nursing Home
Middleton Park Lodge Team is very grateful for your amazing review. We are so happy that your dad settled so well on our Reconnect Community - Specialized Dementia Community. We are also happy that your visits are enjoyable as it is very important.
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Review from M G (Son of Resident) published on 10 June 2024
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Reply from Sarah Armitage, Operations Director at Middleton Park Lodge Nursing Home
Thank you for taking the time to review Middleton Park Lodge. I will be sure to pass your kind words across to the staff team.
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Review from M A (Niece of Resident) published on 10 June 2024
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Reply from Sarah Armitage, Operations Director at Middleton Park Lodge Nursing Home
Thank you for taking the time to review Middleton Park Lodge. I will be sure to pass your kind words across to the staff team.
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Review from Paul K (Son of Resident) published on 7 June 2024
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Reply from Sarah Armitage, Operations Director at Middleton Park Lodge Nursing Home
Thank you for your review. We take all concerns raised seriously and have amended our processes based on the feedback you have shared. I can confirm that all urgent/acute prescriptions are now managed locally. If you would like to discuss your concerns further, please don't hesitate to get in touch. You can contact our complaints department on complaints@orchardcarehomes.com.
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Review from Linda P (Daughter of Resident) published on 8 April 2024
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Reply from Paulina Drzewiecka, Middleton Park Lodge Manager at Middleton Park Lodge Nursing Home
We are extremely grateful for your review, and that we could make a difference for such a short period. We are all pleased that all your family enjoyed his stay at Middleton where he was treated with dignity and respect.
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Review from Lynne M (Wife of Resident) published on 28 February 2024
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Reply from Paulina Drzewiecka, Middleton Park Lodge Manager at Middleton Park Lodge Nursing Home
Thank you so much for your lovely review which means a lot to us all working at Middleton Park Lodge Nursing Home. We are glad that you say that it feels like a home from home which is incredibly important and what we strive to achieve.
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Review from J J (Granddaughter of Resident) published on 19 February 2024
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Reply from Paulina Drzewiecka, Middleton Park Lodge Manager at Middleton Park Lodge Nursing Home
We are extremely proud of your review which means a lot to us knowing that your nan receives person-centred care which has improved her mood, speech, sleeping, eating, drinking and general well-being, but the most important is that it means your nan is reconnecting in daily activities so well on our Reconnect Community. We are so happy to see her life changing for the better as well as it is possible.
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Review from Andrea H (Daughter of Resident) published on 29 January 2024
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Reply from Paulina Drzewiecka, Middleton Park Lodge Manager at Middleton Park Lodge Nursing Home
Thank you for your amazing review. We are really happy that you are satisfied with everything and scoring the care your mum is receiving on the Reconnect Community as excellent. All staff departments will continue to provide the best possible care to your mum.
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Review from Sean F (Son of Resident) published on 24 January 2024
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Reply from Paulina Drzewiecka, Middleton Park Lodge Manager at Middleton Park Lodge Nursing Home
Thank you for your excellent review from all Middleton Park Lodge Team. We are delighted that your mum is well looked after on our Reconnect Community. We will continue to look after her as well as it is possible.
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Review from Brian F (Husband of Resident) published on 24 January 2024
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Reply from Paulina Drzewiecka, Middleton Park Lodge Manager at Middleton Park Lodge Nursing Home
Thank you very much for your excellent review. We as a team are really delighted that your wife is well looked after and you are happy with her care on the Reconnect Community.
We will continue to look after your wife as well as it is possible.
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Review from Gail H (Daughter of Resident) published on 29 November 2023
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Reply from Paulina Drzewiecka, Middleton Park Lodge Manager at Middleton Park Lodge Nursing Home
Thank you for your time and writing this lovely review for us. I am pleased that your mum settled so well on our Reconnect Community unit, where she enjoys the ways of therapeutic engagement. Our Dementia Support Workers will continue to look after your mum as well as possible and put a smile on her face on a daily basis.
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Review from M G (Son of Resident) published on 29 November 2023
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Reply from Paulina Drzewiecka, Middleton Park Lodge Manager at Middleton Park Lodge Nursing Home
I would like to take the opportunity to thank you for such a lovely review. We are so happy that you have seen an amazing improvement in your mum's general and mental well-being. We are also pleased that our Reconnect Community unit is making your mum feel at home and engaging in day-to-day things. We will continue to look after her the way we do, and it is an absolute pleasure.
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Review from R M (Son of Resident) published on 11 September 2023
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Reply from Paulina Drzewiecka, Middleton Park Lodge Manager at Middleton Park Lodge Nursing Home
Thank you for your amazing feedback regarding your mum's care at Middleton Park Lodge. It is an honour for us to look after your mum and make her as comfortable and happy as it is possible.
Thank you from myself and my team.
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Review from R A (Son of Resident) published on 6 September 2023
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Reply from Paulina Drzewiecka, Middleton Park Lodge Manager at Middleton Park Lodge Nursing Home
I would like to thank you for your lovely words and feedback in general. We are always striving to improve all aspects of the home.
We, as a team, are very happy that you are satisfied with the care your mum receives at Middleton Park Lodge, and we will drive to work on continuous improvement.
Thank you again.
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Review from Sally V (Resident) assisted by family/friend published on 10 August 2023
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Reply from Paulina Drzewiecka, Middleton Park Lodge Manager at Middleton Park Lodge Nursing Home
Thank you so much for your kind words in your review. I am very pleased that you like day and night care staff but also our lovely nurses. The Deputy Manager and I are very grateful for your kind words and the faith you have regarding us. Our Middleton Park Lodge team will do everything that is in our power to continue looking after you the way you currently enjoy and respecting your wishes.
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Review from G G (Husband of Resident) published on 10 June 2022
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Reply from Lindsey Leatham, Middleton Park Lodge Manager at Middleton Park Lodge Nursing Home
Thank you so much for your review it was very kind of you.
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Review from Douglas T (Husband of Resident) published on 8 September 2021
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Reply from Lindsey Leatham, Middleton Park Lodge Manager at Middleton Park Lodge Nursing Home
Dear Mr T, thank you so much for your kind review. We value your opinion and it is always a pleasure to see you. I will be sure to share with the team.
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Review from Bernadette M (Daughter of Resident) published on 8 September 2021
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Reply from Lindsey Leatham, Middleton Park Lodge Manager at Middleton Park Lodge Nursing Home
Dear Bernadette, it was a pleasure to meet you and be able to reunite you with mum. Thank you for your kind review; I will share this with the team. We look forward to seeing you again soon.
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The Review Score of 9.8 (9.763) out of 10 for Middleton Park Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.763 for Middleton Park Lodge Nursing Home is calculated as follows: ( (174 Excellents x 5) + (9 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 198 Ratings = 4.763
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Middleton Park Lodge Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Feb 2021
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Job Title: Home Manager
Thank you so much for taking the time to look further into what Middleton Park Lodge Nursing Home has to offer to you or your loved one. My name is Paulina Drzewiecka and I am the Registered Home Manager at Middleton Park Lodge. I am a Registered Nurse who also possesses knowledge regarding skin integrity, and have graduated with a Master of Science in Dementia. On our Reconnect Community, we provide the best dementia care possible and are focusing on different aspects of engagement to support our lovely residents in managing different types of distressed reactions. You are always more than welcome to drop me an email or visit our lovely home and I will help as well as much as I can. We may even throw in a cup of tea! You are always welcome at Middleton Park Lodge.