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Middleton Park Lodge Nursing Home has a Review Score of 9.8 (9.763) out of 10, based on 17 reviews in the last 2 years. Over all time Middleton Park Lodge Nursing Home has 34 reviews.
Review from Janine G (Daughter-in-law of Resident) published on 10 August 2021
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Reply from Lindsey Leatham, Middleton Park Lodge Manager at Middleton Park Lodge Nursing Home
Thank you so much for your very kind words and taking the time to write a review. I will share this with my team who will be delighted to hear this.
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Review from Colleen S (Daughter-in-law of Resident) published on 23 June 2021
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Reply from Janet Bedworth, Acting Manager at Middleton Park Lodge Nursing Home
Thank you for your feedback. We appreciate your kind words and are delighted to hear that you are pleased with the care we provide. Kind Regards, Janet Bedworth.
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Review from Elaine M (Daughter of Resident) published on 9 April 2021
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Reply from Janet Bedworth, Acting Manager at Middleton Park Lodge Nursing Home
Elaine, thank you for your kind words. We appreciate all the feedback we receive. Kind Regards.
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Review from Rosemary F (Daughter of Resident) published on 4 December 2020
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Reply from Laura Clegg, Home Manager at Middleton Park Lodge Nursing Home
Thank you for your kind message. It is always a difficult time for people when they move into a care home, so we try to do our very best to make them feel part of the family immediately. We have spent time getting to know your dad and he has settled well here at Middleton Park Lodge and is very much part of our family here. It is our pleasure to be able to look after him. Kind regards, Laura Clegg.
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Review from William R (Son of Resident) published on 23 September 2020
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Reply from Laura Clegg, Home Manager at Middleton Park Lodge Nursing Home
Thank you for your very kind review. It has been a very difficult time for our residents and for families being unable to visit loved ones. I am so happy that your visit went well and your mum told me how much she enjoyed your visit and how happy she was.
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Review from Moira H (Daughter of Resident) published on 12 September 2019
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Reply from Alison Lingard, Clinical Lead at Middleton Park Lodge Nursing Home
Many thanks for taking the time to leave a review for Middleton Park Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you are happy with the care that your mum receives. It is also pleasing to hear that you find our hardworking staff to be nice.
Kind regards.
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Review from P W (Son of Resident) published on 21 August 2019
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Reply from Alison Lingard, Clinical Lead at Middleton Park Lodge Nursing Home
Many thanks for taking the time to leave a review for Middleton Park Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your mother is happy and settled in our home. It is also pleasing to hear that you find our hardworking staff to be approachable and quick to help.
Kind regards, Alison Lingard, Clinical Lead
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Review from Zane C (Son of Resident) published on 11 June 2019
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Reply from Frances Leighton, Home Manager at Middleton Park Lodge Nursing Home
Many thanks for taking the time to leave a review for Middleton Park Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am pleased to hear that you are very happy with the care that your mum receives. It is also wonderful to hear that you find our staff to be helpful and caring at all times.
Kind regards, Home Manager
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Review from J D R (Daughter of Resident) published on 11 June 2019
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Reply from Frances Leighton, Home Manager at Middleton Park Lodge Nursing Home
Many thanks for taking the time to leave a review for Middleton Park Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am pleased to hear that your relative is happy and settled with us and that you find our staff treat the residents with respect and dignity. It is also wonderful to hear that you feel our home is the best in the area, so thank you.
Kind regards, Home Manager
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Review from Roger S (Brother of Resident) published on 22 August 2018
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Reply from Frances Leighton, Care Home Manager at Middleton Park Lodge Nursing Home
Many thanks for leaving such a lovely review for our home. I’m glad to hear that our standard of care for your sister met your expectations and that we could care for her in her final moments of her life. Our deepest condolences and kind regards, Frances Leighton, Care Home Manager
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Review from John M (Friend of Resident) published on 3 August 2018
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Reply from Frances Leighton, Care Home Manager at Middleton Park Lodge Nursing Home
Many thanks for leaving such a positive review. We’re delighted that our standard of care meets your standards for your friend. We look forward to caring for them in the future. Kind regards, Care Home Manager.
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Review from June M (Daughter of Resident) published on 30 January 2018
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Review from Andy O (Son of Resident) published on 30 January 2018
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Review from Carol C (Daughter of Resident) published on 7 November 2017
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Reply from Frances Leighton, Home Manager at Middleton Park Lodge Nursing Home
Thank you for taking the time to write a review for Middleton Park Lodge, all positive feedback is much appreciated and I will be sure to pass your comments onto the team, they will be very pleased.
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The Review Score of 9.8 (9.763) out of 10 for Middleton Park Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.763 for Middleton Park Lodge Nursing Home is calculated as follows: ( (174 Excellents x 5) + (9 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 198 Ratings = 4.763
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Middleton Park Lodge Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Feb 2021
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Job Title: Home Manager
Thank you so much for taking the time to look further into what Middleton Park Lodge Nursing Home has to offer to you or your loved one. My name is Paulina Drzewiecka and I am the Registered Home Manager at Middleton Park Lodge. I am a Registered Nurse who also possesses knowledge regarding skin integrity, and have graduated with a Master of Science in Dementia. On our Reconnect Community, we provide the best dementia care possible and are focusing on different aspects of engagement to support our lovely residents in managing different types of distressed reactions. You are always more than welcome to drop me an email or visit our lovely home and I will help as well as much as I can. We may even throw in a cup of tea! You are always welcome at Middleton Park Lodge.