They always go out of their way to talk to me and support me even when I'm having bad days.
Yvonne M (Resident)
The staff are always helpful, pleasant and friendly.
M M (Daughter of Resident)
Thank you so much for making our worries fade away it meant the world to Mum and also to us.
J M (Daughter of Resident)
Colleagues at Halcyon Court will be happy to discuss our weekly fees with you and what our fees include.
Visitors are welcome at Halcyon Court.
Onsite parking is available, including disabled spaces.
Halcyon Court has a Review Score of 9.6 (9.565) out of 10, based on 23 reviews in the last 2 years. Over all time Halcyon Court has 52 reviews.
Review from S C (Daughter of Resident) published on 27 February 2025
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Review from Kath B (Friend of Resident) published on 22 January 2025
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Review from M S (Friend of Resident) published on 20 January 2025
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Reply from Andrea Gibson, Home Manager at Halcyon Court
Thank you for taking the time to leave Halcyon Court a review. All feedback is very important to us and we look forward to discussing the points below at our meeting this week. Our residents are at the heart of all we do here and we strive to provide excellent care in a comfortable and homely environment.
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Review from Margaret T (Sister of Resident) published on 20 December 2024
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Review from Yvonne M (Resident) assisted by family/friend published on 18 December 2024
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Review from M S (Daughter-in-law of Resident) published on 29 November 2024
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Reply from Andrea Gibson, Manager at Halcyon Court
Thank you for your review, the matter is being fully investigated. We take all feedback seriously and the wellbeing and safety of all our residents and colleagues is our priority.
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Review from M M (Daughter of Resident) published on 9 September 2024
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Review from J M (Daughter of Resident) published on 14 August 2024
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Review from L W (Brother of Resident) published on 14 August 2024
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Review from J R (Son of Resident) published on 14 August 2024
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Review from Clive H (Son of Resident) published on 5 August 2024
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Review from A D (Resident) published on 19 July 2024
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Review from G S (Daughter of Resident) published on 9 July 2024
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Review from K P (Husband of Resident) published on 9 July 2024
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Review from M P (Son of Resident) published on 3 June 2024
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Review from S O (Daughter of Resident) published on 7 May 2024
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Review from R S (Granddaughter of Resident) published on 18 April 2024
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Reply from Andrea Gibson, Manager at Halcyon Court
Thank you for taking the time to review Halcyon Court and we are pleased you rate our staff as excellent. Our Afternoon Tea has become popular and we apologise that a wheelchair wasn't available to support your Grandma. We do have a number of porter chairs and other mobility aids available to assist our residents, and colleagues offered to take a selection of sandwiches and cakes to your Grandma's room.
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Review from Richard W (Brother of Resident) published on 12 April 2024
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Review from J N (Resident) published on 23 February 2024
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Review from John W (Son of Resident) published on 14 July 2023
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The Review Score of 9.6 (9.565) out of 10 for Halcyon Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.565 for Halcyon Court is calculated as follows: ( (189 Excellents x 5) + (61 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 271 Ratings = 4.565
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Halcyon Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Feb 2023
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