Halcyon Court

Cliff Road, Headingley, Leeds LS6 2EZ
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9.6 52 Reviews
  • Halcyon Court, Leeds
Anchor’s Halcyon Court enjoys a quiet location in Headingley. It provides quality care and pleasant facilities within a comfortable and relaxing environment.

The home benefits from good road and public transport links, as well as local shops and amenities the suburb has to offer. The home provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life.

Residents receive detailed care plans to ensure their individual health and care needs are continually met. Anchor takes pride in the dementia care it provides and offers on-going training to care staff to ensure their approach always reflects best practice.

Anchor is England's largest not-for-profit provider of housing and care for the over 55s. Anchor strives to provide high-quality care and surpass expectations by reinvesting the money it makes back into its properties and services.

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Care Provided by Halcyon Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Andrea Gibson (Manager)
  • Admission Criteria
    • Please contact Halcyon Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (71)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Halcyon Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,078
    • Self-Funded Residential Dementia Care from £1,078
    • RESPITE Self-Funded Residential Care from £1,078
    • RESPITE Self-Funded Residential Dementia Care from £1,078

  • Colleagues at Halcyon Court will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Halcyon Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Halcyon Court.


  • Parking

  • Onsite parking is available, including disabled spaces.


Halcyon Court Reviews (52)

Total of 52, showing 41-52
9.6

Halcyon Court has a Review Score of 9.6 (9.565) out of 10, based on 23 reviews in the last 2 years. Over all time Halcyon Court has 52 reviews.

Overall Experience

  • 29
  • 18
  • 3
  • 0
  • 2

Date Published

52
6
18
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29

Review from Christine G (Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy being here. I think the staff are very nice and the meals are ok. The room is kept clean. I've been here just over 6 years and enjoy myself. I can do as I please and come and go when I want.

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Review from Jayne L (Daughter of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I visit my dad I am really pleased with all the staff who work there re- care, kindness, politeness, cleanliness and helpful I could go on. I know my dad is in good hands and if any issues we are always informed.

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Review from Mike H (Son of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Halcyon Court is an excellent care home for my elderly mother. The staff are outstanding in the work they do and the high level of care of my mother. They have adapted for her care needs as they develop. We live abroad and are not able to be in the UK as much as we would wish but we have grown to trust
and have a high degree of confidence in Halcyon Court, their staff and their care. A good-humoured, professional, sensitive and attentive team.

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Review from B B (Daughter of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Halcyon Court provides good care for their residents. However, certain elements need attention. Cleaning:- resident's rooms are not thoroughly cleaned. Their toilets need better attention. Repairs:- rooms/toilets need decorating. Training for new staff:- new staff can't make a bed correctly and don't
know how to dress the resident. Washing: - the clothes are lost, not ironed and not put away carefully (just pushed in the drawers/wardrobe).

Reply from Mishel Ingle, District Manager at Halcyon Court

Thank you for taking the time to review Halcyon Court and we are pleased that you are likely to recommend our home. We have robust in-house programmes of maintenance, housekeeping and training which are regularly reviewed. However, we have noted your comments.


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Review from Jacqueline S (Friend of Resident) published on 2 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very disappointed in the care for my friend who had respite care in the dementia section. The room was spartan and far from clean as was the bathroom next door. The bathroom was not en-suite as advertised ("71 rooms 71 en-suite"). Very little stimulation for residents and it gives the appearance of
being understaffed.

Reply from Mishel Ingle, District Manager at Halcyon Court

Thank you for your feedback regarding Halcyon Court and we are sorry that you were disappointed with the care provided. We work hard to resolve any issues as soon as we are made aware of them and endeavour to provide the highest standards of care, cleanliness and activities for our residents at all times.


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Review from H S (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Halcyon Court are caring and responsive. Mum was unhappy at having to move into residential after becoming too frail to live at home.
Staff have taken time to talk to Mum and get to know her.
They have kept to her routine and made sure she has food choices she likes.
Any concerns have
been promptly and efficiently attended to by the manager.
Within two weeks Mum is happy and feels safe.

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Review from J M (Friend of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional yet very caring towards our friend. Could deal with his foibles and strange habits. Staff were friendly and welcoming.


He returned from the hospital under continuing care - end of life, for his last 7 days and was cared for with love, concern and respect. He was comfortable, clean

and treated with so much concern.


Cannot praise care too highly.


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Review from Janet S (Daughter of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum seems to be very settled at Halcyon Court. She loves the food and the staff seem to genuinely care about the residents - my mum says they would do anything for you. Her room is lovely and cleaned regularly. She has a group of friends and enjoys some of the activities. It is very easy to communicate
with management - they are approachable and friendly. My mum doesn't shower or change her clothes as often as we would like but that could be down to her not wanting to and I appreciate the staff's hard work and are short of time.

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Review from B P (Resident) assisted by family/friend published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am well looked after, comfortable and content.
The staff here are very caring.

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Review from M H (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a reluctant resident in the home. The staff and administration worked very hard consistently over her first six weeks to make her welcome and address her needs. They really tried very hard to win her over. The quality of catering varies. There was a disappointment with the time it took
to address some maintenance issues but not the fault of this home or staff, more the policy fo the Anchor Group.
Care needs are being continuously assessed and addressed. Hospital appointments are well arranged and organised. This is an excellent care home.

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Review from Brenda M (Daughter of Resident) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very dubious about putting Mum in a care home. After visiting Halcyon Court we were very pleased. The staff are very helpful and caring. Nothing seems to be too much trouble. Every query I have had has been dealt with promptly and efficiently. I couldn't be happier with our choice of care home
for Mum

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Review from P H (Son of Resident) published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall standard of care is good although the home is sometimes hampered by staff sickness and lack of back up. More care could be had with the personal effects of the residents. Food is good and as is the dignity the staff give to residents.

Reply from Kairen Horner, District Manager at Halcyon Court

Thank you for your comments; we welcome feedback and always use it to improve the service we provide. Our regular staff can often help out when there is staff sickness and we also have dedicated bank staff who will step in and cover when needed. I understand that recently, there was an unusual situation whereby several staff were sick at short notice and it took some time to arrange full cover. Due to room vacancies, staffing levels were adequate but we accept that this made staff extremely busy. This was an exceptional circumstance but in light of this occurrence, we are currently recruiting more bank staff.


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Current Review Score: 9.6 (9.565)

Overview of Review Score

The Review Score of 9.6 (9.565) out of 10 for Halcyon Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.565 for Halcyon Court is calculated as follows: ( (189 Excellents x 5) + (61 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 271 Ratings = 4.565

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Halcyon Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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