Ghyll Royd Care Home

New Ghyll Royd, Guiseley, Leeds LS20 9LT
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9.8 65 Reviews
  • Ghyll Royd Care Home, Leeds
Ghyll Royd is located in the semi-rural area of Guiseley, near Ilkley and Otley. It is a purpose-built home which has been designed to the highest specifications. Great care has been taken to provide a homely, warm and welcoming atmosphere. The highly trained team at Ghyll Royd pride themselves on putting residents’ needs first and creating the best possible environment in which to enable them to care for residents’ needs. Residents and their families are supported throughout the move into the care home, which the team understand can be a big change.

Ghyll Royd has four communities, Willow, Rowan, Beech and Blossom. Each area is designed to create a safe and positive environment for residents.

All bedrooms have en-suite facilities and are stylishly decorated with a high-quality finish; residents are encouraged to personalise their rooms to make it feel homely. The communal areas are light and spacious, designed with comfort and social interaction in mind.

Ghyll Royd Care Home offers residents permanent General Nursing, Nursing Dementia, Residential Dementia and Complex care, with additional palliative care and respite options.

Care Provided by Ghyll Royd Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nichola Gawthrop (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2001
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Ghyll Royd Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500
  • Accept all forms of funding towards your weekly fee.


  • (these prices are only a guideline, please contact Ghyll Royd Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors welcome at any time.


  • Parking
  • Parking is available on-site.


Total of 65, showing 21-40
9.8

Ghyll Royd Care Home has a Review Score of 9.8 (9.796) out of 10, based on 39 reviews in the last 2 years. Over all time Ghyll Royd Care Home has 65 reviews.

Overall Experience

  • 55
  • 9
  • 1
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Date Published

65
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17
39
26
Overall Experience  Overall Experience 5.0 out of 5

Mum says she is very comfortable here at Ghyll Royd Care Home.
She says everyone is very kind and considerate towards her. She feels safe here. I am very happy with Mum's care, her surroundings with communication between staff, residents and families. I am kept informed at any changes. I go home knowing
she is safe and I don't worry about her anymore.

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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Ghyll Royd for over a month now. The whole team on Blossom have been welcoming and keen to learn her likes, dislikes and care needs. She settled in really quickly. The team clearly work well together and the residents feel like part of a family. I would recommend Ghyll
Royd as the carers really do care about the residents. My mum isn’t in the best of health, so if there is any cause for concern, the team act straight away and keep me fully informed. A special mention to three members of staff, in particular, who have shown a genuine concern for Mum’s welfare. They offer comfort when she is anxious and struggling. They manage to get my mum smiling with their positive approach and she is very settled and calm in their company. I highly recommend this home.

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Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Ghyll Royd for 15 months situated in an area where her many needs, sometimes challenging, are all dealt with. Staff are knowledgeable, kind and caring. On entering, the unit is bright and cheerful and the staff are friendly and welcoming.

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Overall Experience  Overall Experience 5.0 out of 5

There is a wonderful atmosphere in the home. It was beautifully decorated for Christmas and there was loads of fun activities that had been arranged for the residents. Relatives are always made to feel welcome and included.

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Overall Experience  Overall Experience 5.0 out of 5

We could not have chosen a better care home than Ghyll Royd for my father-in-law. He was welcomed into Ghyll Royd like a member of the family, as we were too. The care he received on Beech, the dementia unit was second to none. He was treated with such love and kindness by every member of the team.
We could not have got through the final days of his life without the truly amazing team on Beech. We will never be able to thank them enough for all the love and care they gave both him and us as a family. He died peacefully on 10th November.

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Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident until sadly passing away recently. I visited her almost every day and was always greeted with courtesy, updates on her health and with friendly banter from the nurses. My mum was always treated with kindness and compassion if she was feeling unwell, and made friends of the staff
and nurses. She was loved by all, who looked after her and she loved them too. Unfortunately, she wasn't able to walk due to an arthritic knee but tried to remain upbeat. She didn't have much of an appetite but the nurses tried to encourage her to eat and most days the chef catered to her preference. All in all, although Mum did yearn to go home, Ghyll Royd was the perfect nursing home and it has been a godsend she was cared for so professionally and gave us peace of mind.

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Overall Experience  Overall Experience 5.0 out of 5

My father's stay at Ghyll Royd was very short, but the staff were magnificent. They were helpful, considerate, and very knowledgeable and nothing was too much trouble. I would highly recommend Ghyll Royd to anyone looking for a care home for a loved one.

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Overall Experience  Overall Experience 5.0 out of 5

Ghyll Road cared for my mam for a year. She needed nursing care, suffered from dementia and needed assistance with all aspects of her life.
Ghyll Road provided this care brilliantly up on Rowan Ward, and thanks to all the staff for that. The care was not easy - she could be difficult at times.
Her
care at the terminal stage was exemplary. The staff assisted us at every turn. She passed peacefully under expert care.
Thank you, forever grateful.

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Overall Experience  Overall Experience 4.0 out of 5

Pleasant staff, always cheerful and helpful. Nothing is too much trouble for the staff. Mother feels as though she is being looked after, she considers the carers to be friends. We now consider staff friends, we have visited for some time now.

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Overall Experience  Overall Experience 5.0 out of 5

My father has received excellent care from the moment he became a resident. The whole team at the home have given a huge amount of care and understanding to my father and the family as a whole in their unwavering and compassionate care and support.

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Overall Experience  Overall Experience 5.0 out of 5

We couldn't have chosen a better care home for my mother. Care is second to none with excellent staff and management. Activities are plentiful (so important for the mind). Everyone is always able and willing to help and to go the extra yard whenever needed. We are so grateful to them.

Reply from Peter Chadwick, Marketing Manager at Ghyll Royd Care Home

Thank you for leaving us such a kind review. I'll make sure that your words are passed on to the team at Ghyll Royd.


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Overall Experience  Overall Experience 5.0 out of 5

Ghyll Royd is an excellent care home. The staff are amazing and the care shown to my mum is all I could hope for. She is treated with love, kindness and great dignity. Thank you for all you do.

Reply from Peter Chadwick, Marketing Manager at Ghyll Royd Care Home

Thank you for your kind words, I'll make sure to pass them on to the Ghyll Royd Team.


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Overall Experience  Overall Experience 5.0 out of 5

I transferred (from another care home) my father to Ghyll Royd at the end of September 2023. All the staff are welcoming and friendly. I feel confident that should any issues or concerns arise, I am able to approach the team. They will listen and together plan a way forward if at all possible. Excellent
leadership - a shining example of what a care home should offer. My dad is comfortable, safe and contented.

Reply from Peter Chadwick, Marketing Manager at Ghyll Royd Care Home

Thank you for your kind words. I'll make sure that they are passed on to the Ghyll Royd Team.


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Overall Experience  Overall Experience 5.0 out of 5

My partner has been a resident at Ghyll Royd for 18 months. I have always been impressed by the level of care and the friendly helpfulness of the staff. I am content that my partner is as happy and comfortable as possible. The building has recently been refurbished and has comfortable lounges, pleasant
individual rooms, a conservatory and outdoor seating areas, much used in the recent good weather. I would particularly praise the following - the reception team have always been extremely welcoming and helpful in a cheerful and efficient manner. The activities team are untiringly energetic and caring, providing a wide range of activities every day of the week, plus room visits. The high standards owe much to the leadership style of the manager.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Wow, what a review! Thank you so much for this, we have a wonderful team here throughout the home and this is a credit to all of the team, but thank you for highlighting the ones you have, I will make sure everyone sees this review, thank you.


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Overall Experience  Overall Experience 4.0 out of 5

My mother receives good care from a number of considerate staff. The staff are always welcoming and always speak to my mother in a clear and considerate manner.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Thank you for this lovely review it is an absolute pleasure to care for your mother.


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Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown towards my mum and our family in the time she was at Ghyll Royd was outstanding. The last few weeks of her life were made easier for us by the kindness of all the staff. Everyone who I encountered there always had a smile and time for a chat. Mum's care was exceptional
and I would highly recommend every aspect of this home. A lot of the staff became like family and I will miss them all. The family can't thank everyone enough.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Thank you so much for this wonderful review. It was our absolute pleasure to care for your mum. You are right, it feels like family and we will miss you too. Take care and keep in touch.


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Overall Experience  Overall Experience 5.0 out of 5

My dad was at Ghyll Royd Nursing Home during the final few weeks of his life and we could not have been happier with the care and attention he received here.
Everyone was exceptional and I shall be forever grateful for this wonderful nursing home and its amazing staff.
They are all wonderful and helped
us manage through a difficult part in life where getting better was sadly no longer an option but making the best of what was left as good as it possibly could be.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Thank you for this lovely review, it was an absolute pleasure to care for your dad and to be able to support you both in his final few weeks of life. Please take care of yourself.


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Overall Experience  Overall Experience 4.0 out of 5

My auntie has now been a resident of Ghyll Royd Nursing Home for eight months. Her care has been very good. We visit regularly and have always found the staff friendly and welcoming. There are regular outings and activities which are structured to be inclusive to as many residents as possible. The home
is furnished to a high standard and the communal spaces are light and airy. I am very happy that I chose Ghyll Royd Nursing Home as it is a well-established house.

Reply from Peter Chadwick, Marketing Manager at Ghyll Royd Care Home

Hello. Thank you for your kind words, I'll make sure they are passed on to the Ghyll Royd Team. If there is anything else we can do for you, please don't hesitate to let us know.


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Overall Experience  Overall Experience 5.0 out of 5

Management could not have been more helpful and kind. My mother has had eight months of palliative care here and enjoyed the pink ladies and their wonderful activities. She had excellent carers, so kind and gentle. The room was clean and bright. The housekeeping and laundry staff are very caring. She
had made new friends and was loved by all she met. Nursing care is excellent and professional, there are not enough words to express how thankful I was for the home, staff and experience at the end of her life.

Reply from Nichola Harrison, Home Manager at Ghyll Royd Care Home

Alison, thank you for such a lovely, kind and heartfelt review of your experience of Ghyll Royd Nursing Home. It was an absolute pleasure to care for your mum. We hope that with our kind and caring team, it makes hard decisions and hard times easier to deal with. Please look after yourself and your family, love from all of us at Ghyll Royd.


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Overall Experience  Overall Experience 5.0 out of 5

The care my husband received has been excellent. He was treated with kindness and respect throughout his ten-week stay. From management to housekeeping, I cannot fault the care. Simple things matter, and everyone, as they passed the door, smiled at him and said "hello", even though he couldn't reply
due to a stroke. On his final day, I was there all day, and everyone came to see him that worked on that floor and treated him with the utmost respect on his passing. Thank you.

Reply from Peter Chadwick, Marketing Manager - Spellman Care at Ghyll Royd Care Home

Thank you for your kind review, I'll make sure that your comments are passed on to the Ghyll Royd team.


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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Ghyll Royd Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Ghyll Royd Care Home is calculated as follows: ( (366 Excellents x 5) + (82 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 452 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ghyll Royd Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 18 hours ago

General Nursing Care, Dementia Nursing Care, Complex Care, Palliative Care, Residential Care and Dementia Residential Care rooms available. (Respite & Permanent).


Awards / Recognitions (14)

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Meet the Team (15)

Nichola

Nichola Gawthrop

Job Title: Registered Manager

Joined: 2014

Hi, my name is Nichola Gawthrop. I am the Registered Manager here at Ghyll Royd. I qualified as a General Nurse (RGN) in March 2011.


Prior to qualifying as a Nurse at The University of Bradford, I worked for 10 years as a Senior Health Care Assistant in a health and social care environment (here at Ghyll Royd Care Home), caring for elderly people and people living with dementia. This role enabled me to gain valuable experience ensuring people I looked after received high standards of care which are vital to skills in nursing.


While working at Bradford Royal Infirmary, I gained experience in different wards and departments: Elderly Orthopaedic, Elderly medicine, Oncology, ENT (Ear, Nose and Throat), Ophthalmic, Vascular and Accident & Emergency.


I consistently demonstrate and deliver high standards of clinical care. I operate using a person-centred approach and care deeply about the quality of care people receive. I love working with people and aim to achieve the best possible outcome for the people I care for.


Jo

Jo Greenhough

Job Title: Deputy Manager

Joined: 2022

Hi, I would like to introduce myself to Ghyll Royd Nursing home, as the new Deputy manager Jo Greenhough. With over 20 years’ experience working in the healthcare sector, specialising in elderly care, community district nursing, ward-based, and care homes. I’m really excited to have joined the Ghyll Royd Nursing Home Team and look forward to what the future brings.


Ian

Ian Latta

Job Title: Unit Manager

Joined: 2015

Hello, my name is Ian and I am one of the Unit Managers here at Ghyll Royd Nursing Home.


I have worked here since 2015 and enjoy providing high-quality nursing care for our residents. I have a particular interest in palliative care, and introducing the Gold Standard Framework best-practice approaches to the Home.


The unit I am responsible for is called ‘Yew’ and is on the ground floor of the building. I like to encourage team cooperation and good communication and to create an atmosphere that feels welcoming for everybody.


Dawn

Dawn Goodings

Job Title: Home Administrator

Joined: 2021

My name is Dawn Goodings and I joined the Ghyll Royd team in November 2021.


Before starting here I worked as a funeral facilitator for Heavenly Services, and before that, I was a Home Administrator for Anchor for over 16 years.


I have always been interested in meeting people and helping them to the best of my ability. I try to have a happy and helpful nature at all times with everyone I meet through work, listening to them and assisting them in whatever they need.


I hope to support my colleagues and the wider Ghyll Royd team in maintaining a CQC inspection rating of ‘Good’ whilst striving towards ‘Outstanding’.


Paulene

Paulene Pogoda

Job Title: Head Housekeeper

Joined: 2017

Hi, my name is Pauline, I am the Head Housekeeper here at Ghyll Royd Care Home.


I first worked at Ghyll Royd in 2017 as an Activity Coordinator. Following a year’s leave in 2020, I returned as Head Housekeeper.


I love working in the residents' homes, visiting them for a chat and a catch-up whenever I can.


I am proud to lead an excellent team of Housekeepers, who all take pride in their work, always ensuring the home looks its best and is comfortable for residents.


Eruel

Eruel Bugaoan

Job Title: Housekeeping Assistant

Joined: 2023

My name is Eruel Bugaoan, I joined the Housekeeping Team here at Ghyll Royd Care Home in August 2023.


I feel that getting to know our residents on a personal level adds enjoyment and fulfilment to my work.


I like things to be done correctly, and to have a clean, presentable and friendly home to showcase.


I love seeing residents with smiles on their faces after tidying their homes.


Luke

Luke Moorhouse

Job Title: Chef

Joined: 2009

My name is Luke Moorhouse and I started work here at Ghyll Royd Nursing Home in 2009.


I hold a level 3 NVQ in professional cooking and a level 2 qualification in cake decoration. Before Ghyll Royd, I worked at Thomas Danby College, Farthing's Restaurant, and Whitakers in Otley.


I am passionate about cooking good food, prepared fresh on the premises, and I strive to maintain the highest standards at all times. I want all our residents to have a positive dining experience, and I like to consult with my colleagues, residents, and visitors about how to continually improve and adapt our menus.


Veronica

Veronica Booc

Job Title: Senior Care Assistant

Joined: 2023

I have been a Senior Carer at Ghyll Royd Care Home since February 2023 and enjoy meeting people and providing a high-quality standard of care for our residents. It feels like I have been here for a long time which is a great thought to have!


I graduated with a Bachelor of Science, since gaining further training, certificates and experience. I know deep in my heart that I want to show and give my time, love and care for our dear elderly and their families too. What makes you feel better than being kind and giving the unconditional love that they deserve day by day with respect and maintaining their dignity?


Dawn

Dawn Mathers

Job Title: Senior Care Assistant

Joined: 2019

Hello, my name is Dawn Mathers I am a Senior Carer, mainly based on Beech Community.


I have worked here at Ghyll Royd for five years and have 32 years of care experience.


I have an NVQ2 and NVQ3 and attend regular training at Ghyll Royd.


I have very high standards of care and am proud of the individual person-centred approach which I provide for the ladies and gentlemen who I have been entrusted to care for who are living with dementia.


I give the highest quality of care with dignity for the lovely residents and support their families too.


Sudiksha

Sudiksha Shakya

Job Title: Senior Care Assistant

Sudiksha Shakya - Senior Care Assistant


Sarah

Sarah

Job Title: Night Senior Care Assistant

Joined: 2022

Hello, I am Sarah, I have been a Senior Carer at Ghyll Royd Care Home since December 2022.


I have been working as a carer for 3 years now and work very efficiently. I believe it is a privilege to be able to work in a large team of highly skilled experts and such a caring, friendly and compassionate team who never fail to put residents first. I am committed to delivering a high standard of care, bringing joy, and comfort and honouring the dignity of residents within the home.


Amy

Amy

Job Title: Activities Coordinator

Amy - Activities Coordinator


Kim

Kim Knaggs

Job Title: Activities Coordinator

My name is Kim Knaggs and I'm an Activities Coordinator (Otherwise known as a 'pink lady').


My role is to help residents to access activities in groups or to take the activity to them individually.


I love to make a difference in someone's day, make them laugh, smile, enjoy themselves and try something new.


It's important to be there to listen to residents and their families too - I like to think I'm very approachable.


My love of dogs and dog rescue can combine with work when I bring in dogs for pet therapy.


Chloe

Chloe Kay

Job Title: Activities Coordinator

My name is Chloe Kay and I am an activities coordinator here at Ghyll Royd.


I've worked as a carer for 8 years and I have always enjoyed spending time with the residents and thrive from being around people, so I felt this role would be a perfect new venture for me


I love my job and always strive to help in giving the residents the best quality of life possible! Having fun whilst maintaining dignity and respect is always the priority.


Philip

Philip Hobson

Job Title: Activities Driver

Joined: 2024

Philip Hobson | Activities Driver