Ghyll Royd Care Home

New Ghyll Royd, Guiseley, Leeds LS20 9LT
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9.8 65 Reviews
  • Ghyll Royd Care Home, Leeds
Ghyll Royd is located in the semi-rural area of Guiseley, near Ilkley and Otley. It is a purpose-built home which has been designed to the highest specifications. Great care has been taken to provide a homely, warm and welcoming atmosphere. The highly trained team at Ghyll Royd pride themselves on putting residents’ needs first and creating the best possible environment in which to enable them to care for residents’ needs. Residents and their families are supported throughout the move into the care home, which the team understand can be a big change.

Ghyll Royd has four communities, Willow, Rowan, Beech and Blossom. Each area is designed to create a safe and positive environment for residents.

All bedrooms have en-suite facilities and are stylishly decorated with a high-quality finish; residents are encouraged to personalise their rooms to make it feel homely. The communal areas are light and spacious, designed with comfort and social interaction in mind.

Ghyll Royd Care Home offers residents permanent General Nursing, Nursing Dementia, Residential Dementia and Complex care, with additional palliative care and respite options.

Care Provided by Ghyll Royd Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nichola Gawthrop (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2001
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Ghyll Royd Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500
  • Accept all forms of funding towards your weekly fee.


  • (these prices are only a guideline, please contact Ghyll Royd Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors welcome at any time.


  • Parking
  • Parking is available on-site.


Total of 65, showing 61-65
9.8

Ghyll Royd Care Home has a Review Score of 9.8 (9.796) out of 10, based on 39 reviews in the last 2 years. Over all time Ghyll Royd Care Home has 65 reviews.

Overall Experience

  • 55
  • 9
  • 1
  • 0
  • 0

Date Published

65
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17
39
26
Overall Experience  Overall Experience 3.0 out of 5

This review is not about the frontline carers and nurses at Ghyll Royd who cared so compassionately and kindly for my Mum during her years at the nursing home. My concerns are with senior management. From charging our family 'top-up' fees, even though she is fully funded under CHC to woefully poor communication.
The poor management has never been so evident as during the Covid pandemic. The only communication our family got routinely were sporadic brief texts with Covid death stats and updates of whether Covid was in our out of the home. When we suggested a more interactive communication forum involving staff, residents and families might be considered - at a time when we had no access to our Mum, we were stonewalled by senior managers. There has been no forward-thinking strategic plan for covid-safe visiting. In mid-November, they are only starting to build an outdoor visiting cabin. Until then, garden visits with vulnerable residents were in the rain and cold.

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Overall Experience  Overall Experience 5.0 out of 5

A nursing home is all about the staff and their rapport with patients and family. The staff have created a wonderful haven - especially in this difficult CV19 pandemic - where my mum was carefully, professionally cared for, despite her dementia and frailty. Prompt communication and clarify of explanation
also reassured we family. Close link to the local GP surgery was also a reassurance. Back to the staff - they were like Mum's extended family - as evidenced, when we moved her to be with us in Dorset, by the tears. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

Our impressions are of dedicated, calm, and professional staff efficiently caring for residents with mental illness and mobility problems. We were regularly informed by the nurses as to why different medications were being prescribed by the doctor. When my wife was refusing to eat, the staff never gave
up and tried all sorts of ways and ideas to try and entice her to eat and drink. The staff’s patience, friendliness and kindness made my wife’s four months stay extra special by going above and beyond in the excellent care, understanding and support they provided. They were always caring and understanding towards our family too, being most professional, kind, and supportive especially on difficult days. When we telephoned, the person answering the call always talked knowingly about my wife and her condition at the time. In conclusion, a Big Thank You “Keep doing what you are doing as we know how vital your roles are in helping your residents and their families in the hardest times of life”.

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Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at Ghyll Royd nursing home for nearly a year and we are both happy with the care he is receiving.

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Overall Experience  Overall Experience 5.0 out of 5

I came here after three months in hospital, on fast track life expectation of two weeks in May 2019. Despite problems with stomach, hip, stoma and bladder/bowel I am still here. Good care and medication. Very kind and lovely people.

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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Ghyll Royd Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Ghyll Royd Care Home is calculated as follows: ( (366 Excellents x 5) + (82 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 452 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ghyll Royd Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 18 hours ago

General Nursing Care, Dementia Nursing Care, Complex Care, Palliative Care, Residential Care and Dementia Residential Care rooms available. (Respite & Permanent).


Awards / Recognitions (14)

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Meet the Team (15)

Nichola

Nichola Gawthrop

Job Title: Registered Manager

Joined: 2014

Hi, my name is Nichola Gawthrop. I am the Registered Manager here at Ghyll Royd. I qualified as a General Nurse (RGN) in March 2011.


Prior to qualifying as a Nurse at The University of Bradford, I worked for 10 years as a Senior Health Care Assistant in a health and social care environment (here at Ghyll Royd Care Home), caring for elderly people and people living with dementia. This role enabled me to gain valuable experience ensuring people I looked after received high standards of care which are vital to skills in nursing.


While working at Bradford Royal Infirmary, I gained experience in different wards and departments: Elderly Orthopaedic, Elderly medicine, Oncology, ENT (Ear, Nose and Throat), Ophthalmic, Vascular and Accident & Emergency.


I consistently demonstrate and deliver high standards of clinical care. I operate using a person-centred approach and care deeply about the quality of care people receive. I love working with people and aim to achieve the best possible outcome for the people I care for.


Jo

Jo Greenhough

Job Title: Deputy Manager

Joined: 2022

Hi, I would like to introduce myself to Ghyll Royd Nursing home, as the new Deputy manager Jo Greenhough. With over 20 years’ experience working in the healthcare sector, specialising in elderly care, community district nursing, ward-based, and care homes. I’m really excited to have joined the Ghyll Royd Nursing Home Team and look forward to what the future brings.


Ian

Ian Latta

Job Title: Unit Manager

Joined: 2015

Hello, my name is Ian and I am one of the Unit Managers here at Ghyll Royd Nursing Home.


I have worked here since 2015 and enjoy providing high-quality nursing care for our residents. I have a particular interest in palliative care, and introducing the Gold Standard Framework best-practice approaches to the Home.


The unit I am responsible for is called ‘Yew’ and is on the ground floor of the building. I like to encourage team cooperation and good communication and to create an atmosphere that feels welcoming for everybody.


Dawn

Dawn Goodings

Job Title: Home Administrator

Joined: 2021

My name is Dawn Goodings and I joined the Ghyll Royd team in November 2021.


Before starting here I worked as a funeral facilitator for Heavenly Services, and before that, I was a Home Administrator for Anchor for over 16 years.


I have always been interested in meeting people and helping them to the best of my ability. I try to have a happy and helpful nature at all times with everyone I meet through work, listening to them and assisting them in whatever they need.


I hope to support my colleagues and the wider Ghyll Royd team in maintaining a CQC inspection rating of ‘Good’ whilst striving towards ‘Outstanding’.


Paulene

Paulene Pogoda

Job Title: Head Housekeeper

Joined: 2017

Hi, my name is Pauline, I am the Head Housekeeper here at Ghyll Royd Care Home.


I first worked at Ghyll Royd in 2017 as an Activity Coordinator. Following a year’s leave in 2020, I returned as Head Housekeeper.


I love working in the residents' homes, visiting them for a chat and a catch-up whenever I can.


I am proud to lead an excellent team of Housekeepers, who all take pride in their work, always ensuring the home looks its best and is comfortable for residents.


Eruel

Eruel Bugaoan

Job Title: Housekeeping Assistant

Joined: 2023

My name is Eruel Bugaoan, I joined the Housekeeping Team here at Ghyll Royd Care Home in August 2023.


I feel that getting to know our residents on a personal level adds enjoyment and fulfilment to my work.


I like things to be done correctly, and to have a clean, presentable and friendly home to showcase.


I love seeing residents with smiles on their faces after tidying their homes.


Luke

Luke Moorhouse

Job Title: Chef

Joined: 2009

My name is Luke Moorhouse and I started work here at Ghyll Royd Nursing Home in 2009.


I hold a level 3 NVQ in professional cooking and a level 2 qualification in cake decoration. Before Ghyll Royd, I worked at Thomas Danby College, Farthing's Restaurant, and Whitakers in Otley.


I am passionate about cooking good food, prepared fresh on the premises, and I strive to maintain the highest standards at all times. I want all our residents to have a positive dining experience, and I like to consult with my colleagues, residents, and visitors about how to continually improve and adapt our menus.


Veronica

Veronica Booc

Job Title: Senior Care Assistant

Joined: 2023

I have been a Senior Carer at Ghyll Royd Care Home since February 2023 and enjoy meeting people and providing a high-quality standard of care for our residents. It feels like I have been here for a long time which is a great thought to have!


I graduated with a Bachelor of Science, since gaining further training, certificates and experience. I know deep in my heart that I want to show and give my time, love and care for our dear elderly and their families too. What makes you feel better than being kind and giving the unconditional love that they deserve day by day with respect and maintaining their dignity?


Dawn

Dawn Mathers

Job Title: Senior Care Assistant

Joined: 2019

Hello, my name is Dawn Mathers I am a Senior Carer, mainly based on Beech Community.


I have worked here at Ghyll Royd for five years and have 32 years of care experience.


I have an NVQ2 and NVQ3 and attend regular training at Ghyll Royd.


I have very high standards of care and am proud of the individual person-centred approach which I provide for the ladies and gentlemen who I have been entrusted to care for who are living with dementia.


I give the highest quality of care with dignity for the lovely residents and support their families too.


Sudiksha

Sudiksha Shakya

Job Title: Senior Care Assistant

Sudiksha Shakya - Senior Care Assistant


Sarah

Sarah

Job Title: Night Senior Care Assistant

Joined: 2022

Hello, I am Sarah, I have been a Senior Carer at Ghyll Royd Care Home since December 2022.


I have been working as a carer for 3 years now and work very efficiently. I believe it is a privilege to be able to work in a large team of highly skilled experts and such a caring, friendly and compassionate team who never fail to put residents first. I am committed to delivering a high standard of care, bringing joy, and comfort and honouring the dignity of residents within the home.


Amy

Amy

Job Title: Activities Coordinator

Amy - Activities Coordinator


Kim

Kim Knaggs

Job Title: Activities Coordinator

My name is Kim Knaggs and I'm an Activities Coordinator (Otherwise known as a 'pink lady').


My role is to help residents to access activities in groups or to take the activity to them individually.


I love to make a difference in someone's day, make them laugh, smile, enjoy themselves and try something new.


It's important to be there to listen to residents and their families too - I like to think I'm very approachable.


My love of dogs and dog rescue can combine with work when I bring in dogs for pet therapy.


Chloe

Chloe Kay

Job Title: Activities Coordinator

My name is Chloe Kay and I am an activities coordinator here at Ghyll Royd.


I've worked as a carer for 8 years and I have always enjoyed spending time with the residents and thrive from being around people, so I felt this role would be a perfect new venture for me


I love my job and always strive to help in giving the residents the best quality of life possible! Having fun whilst maintaining dignity and respect is always the priority.


Philip

Philip Hobson

Job Title: Activities Driver

Joined: 2024

Philip Hobson | Activities Driver