Gledhow has a Review Score of 9.7 (9.716) out of 10, based on 31 reviews in the last 2 years. Over all time Gledhow has 102 reviews.
Review from M C (Daughter of Resident) published on 18 March 2025
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J J (Wife of Resident) published on 3 March 2025
Submitted via Postal Card •
Report
Reply from Rita Kaur, Home Manager at Gledhow
Thank you for your amazing feedback. This has been shared with my team at Gledhow Nursing Home, and they are very pleased that your loved one was cared for at Gledhow and that we were able to give a high standard of care. Thank you again, and I will make sure your lovely comments are shared with the wider team of Gledhow Nursing Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S H (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P W (Niece of Resident) published on 29 January 2025
Submitted via Postal Card •
Report
Reply from Rita Kaur, Home Manager at Gledhow
Thank you very much for completing the review for Gledhow Nursing Home. Our team are valuable for our service, and I shall share this with them.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from George B (Husband of Resident) published on 17 January 2025
Submitted via Postal Card •
Report
Reply from Rita Kaur, Home Manager at Gledhow
Thank you so much for the lovely review and, thank you for your ongoing support. I will share the lovely review with my team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter B (Son of Resident) published on 13 January 2025
Submitted via Website •
Report
Reply from Rita Kaur, Home Manager at Gledhow
Thank you so much for taking the time to review our home and the care you and your loved one have received. Your kind words will be shared with the team and we will continue to strive to deliver outstanding care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M B (Husband of Resident) published on 2 January 2025
Submitted via Website •
Report
Reply from Rita Kaur, Home Manager at Gledhow
Thank you so much for the lovely review. It makes us really happy and grateful to know that the care we provide at Gledhow Nursing Home is making a difference in your wife's time with us and it is appreciated. Your wife is a lovely person and it is our privilege to care for her. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen P (Daughter of Resident) published on 9 December 2024
Submitted via Postal Card •
Report
Reply from Rita Kaur, Home Manager at Gledhow
It is our privilege to care for your mum. I will share this review with my team as this means a lot to us all.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue H (Daughter of Resident) published on 31 October 2024
Submitted via Website •
Report
Reply from Rita Kaur, Home Manager at Gledhow
Thank you so much for taking the time to review our care home. We value all feedback and will share your lovely review with the team here at Gledhow Care Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P F (Daughter of Resident) published on 25 September 2024
Submitted via Website •
Report
Reply from Rita Kaur, Home Manager at Gledhow
We value all lovely feedback as this helps us to improve our service. Thank you for the positive comments on my senior nurse and deputy manager and the care team, who work hard to deliver the high standards of quality care at all times. I will pass on your feedback to my team. We will continue to serve from heart.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen M (Daughter of Resident) published on 25 September 2024
Submitted via Website •
Report
Reply from Rita Kaur, Home Manager at Gledhow
Thank you for your kind words. I am delighted that you find our staff wonderful and the care excellent. I will share this review with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A L (Daughter of Resident) published on 25 September 2024
Submitted via Postal Card •
Report
Reply from Rita Kaur, Home Manager at Gledhow
My sincere thanks for your feedback. The team here at Gledhow nursing home truly walk in every day with the culture of care and our residents are the centre of everything that we do. We pride ourselves on the family atmosphere as it is the teamwork of all of us that makes everything a success. Thank you again and I will give the feedback to my team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R I (Husband of Resident) published on 23 September 2024
Submitted via Postal Card •
Report
Reply from Rita Kaur, Home Manager at Gledhow
Thank you for the kind review of our home and the staff in the home. We strive to deliver outstanding care and deliver life enrichment to all of our residents and their circle of care. I will share your feedback with my team at Gledhow.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rachel C (Daughter of Resident) published on 17 July 2024
Submitted via Website •
Report
Reply from Rita Kaur, Home Manager at Gledhow
Thank you for your kind words and taking the time to review our wonderful home. We strive to provide dignity and respect to all of our resident and loved ones, and your lovely feedback will be shared with the Gledhow Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mark D (Son-in-law of Resident) published on 12 July 2024
Submitted via Postal Card •
Report
Reply from Rita Kaur, Home Manager at Gledhow
Thank you for taking the time to review Gledhow Christian Care home; we strive to provide dignity and respect to all residents and loved ones, your feedback will be shared with the Gledhow team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K H (Son of Resident) published on 20 May 2024
Submitted via Website •
Report
Reply from Rita Kaur, Home Manager at Gledhow
Thank you for the kind review of our home and the staff in the home. We strive to deliver outstanding care and deliver life enrichment to all our residents. We will share your feedback with the team at Gledhow and also thank you for the donation.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Suzy A (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card •
Report
Reply from Rita Kaur, Home Manager at Gledhow
Thank you for taking the time to leave a lovely review for us. Your kind words and positive comments will be shared with the staff team. It is our pleasure to care for your dad and everyone in Gledhow Nursing Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrea S (Friend of Resident) published on 9 May 2024
Submitted via Website •
Report
Reply from Rita Kaur, Home Manager at Gledhow
Thank you for the lovely review. It really does make a difference to us at Gledhow Care Home when we receive wonderful comments, and it empowers us even more to keep achieving the best possible care each day for our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A W (Son of Resident) published on 24 April 2024
Submitted via Postal Card •
Report
Reply from Rita Kaur, Home Manager at Gledhow
Thank you for your kind review for our home and the staff in the home. We strive to deliver outstanding care and deliver life enrichment to all our residents. We will share your feedback with the team at Gledhow Nursing Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Heatger W (Relative of Resident) published on 16 April 2024
Submitted via Postal Card •
Report
Reply from Rita Kaur, Home Manager at Gledhow
Thank you for your review, I will share this with my team. We will continue to deliver high standard of care and make improvement in required areas.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.716) out of 10 for Gledhow is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.716 for Gledhow is calculated as follows: ( (257 Excellents x 5) + (87 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 349 Ratings = 4.716
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Gledhow is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Jul 2021
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet