Gledhow

145/147 Brakenwood Drive, Gledhow, Leeds LS8 1SF
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9.7 102 Reviews
  • Gledhow, Leeds
Situated in Gledhow, a quiet suburb of Leeds, the home is well connected to the wider community and less than a 15-minute drive into Leeds city centre.

Gledhow has 51 places for nursing and dementia nursing care and for those who enjoy the outdoors, the landscaped gardens and summer house are lovely areas to relax.

Facilities and services include:

• Single rooms with en-suite sink and toilet facilities
• Own furniture welcomed (must meet relevant British Safety Standards)
• Dedicated chaplain
• Hair salon, activity room and TV in room
• Special dietary and religious requirements catered for, snack menu available 24/7

Whether it’s the vibrant activity programmes, freshly prepared meals, chaplaincy support, award-winning music therapy for those living with dementia and, of course, the high safety standards, each resident is supported to live later life well.

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Care Provided by Gledhow

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 51 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (51)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Gledhow

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,436 – £1,597
    • Self-Funded Nursing Care £1,523 – £1,708
    • Self-Funded Nursing Dementia Care £1,599 – £1,803
  • (these prices are only a guideline, please contact Gledhow to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Gledhow Reviews (102)

Total of 102, showing 41-60
9.7

Gledhow has a Review Score of 9.7 (9.716) out of 10, based on 31 reviews in the last 2 years. Over all time Gledhow has 102 reviews.

Overall Experience

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Review from A M (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is receiving exemplary care from the lovely staff at Gledhow. The last year has been difficult for all concerned, but we have never doubted that my mother was being well looked after. Visits have started again, and we feel welcomed and part of the Gledhow family. Thank you.

Reply from Bev Oliver, Care Home Manager at Gledhow

Thank you for your positive review. We are so glad that you feel part of the Gledhow family. It has been a very challenging year, reviews like yours make it all worthwhile.
We look forward to seeing you soon.


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Review from Mike P (Son of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was terminally ill and stayed at Gledhow between March and May 2021. The standard of care and kindness was outstanding and made my mother's last few weeks extremely pleasant under her very challenging circumstances. I would recommend the care home to anyone and cannot speak highly enough of
the manager and staff members.

Reply from Bev Oliver, Care Home Manager at Gledhow

Thank you for your lovely review, your mum was a lovely lady and a pleasure to care for.


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Review from Estelle B (Daughter of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff at Gledhow continue to do a brilliant job looking after Mum. She is not just cared for, she is cared about and loved. They have also supported us as a family, especially during this past year which has been so tough for everyone. Very many thanks.

Reply from Bev Oliver, Care Home Manager at Gledhow

Thank you for your lovely review. It is a pleasure to care for your mum.


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Review from D B (Son of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I called Gledhow Care Home as we were looking to place my mother in a care home, following a lengthy period of being in hospital and a rehabilitation hub, and series of Covid pandemic isolation periods. The care home manager and all the staff were and continue to be extraordinary in the level of care
and support and treatment of my mother, who settled into the care home life very well at 94 years of age. A massive thank you to the team.

Reply from Bev Oliver, Care Home Manager at Gledhow

Thank you very much for your review. It is a pleasure caring for your mum. We are pleased that you are happy with the care that she is receiving. Best wishes and kind regards.


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Review from V F (Friend of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend was a resident for about two years. She was happy, comfortable and well looked after. Lately she was hospitalized because of Covid19. Whe it became obvious she was not going to recover, the home welcomed her back with open arms. As she neared the end a member of staff sat with her till she
died. This was wonderful. The staff have been very caring all through the two years.

Reply from Paulina Mazurek, Administration Manager at Gledhow

Hello, thank you for your lovely comments. Best regards, Paulina.


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Review from Stanley P (Power of Attorney of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely impressed with the care and compassion with which she was treated throughout her stay but particularly so in the last weeks of her life. Communication was excellent. The nursing staff and the carers attended to her needs with great sensitivity and the administration staff were extremely
helpful when it came to dealing with financial and other matters. She was a very popular resident and the staff were very close to her.

Reply from Paulina Mazurek, Administration Manager at Gledhow

Thank you for your kind words. It was an absolute pleasure to be able to care for her. The entire home misses her greatly and she will never be forgotten at Gledhow.


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Review from Elizabeth P (Friend of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have visited a 96-year-old friend on a regular basis over the last 18 months.
She has received excellent care from all the staff especially in her last illness. Staff have always been polite, cheerful and helpful even under very difficult circumstances with Covid. She had a very pleasant room and
enjoyed the meals and any entertainment that was possible.

Reply from Paulina Mazurek, Administration Manager at Gledhow

Thank you for your review. It was a pleasure to care for her especially during her last days. We are absolutely grateful for being able to meet such a wonderful woman. She will be missed a lot at Gledhow. Please remember, we are always here for you. I'll pass your feedback to our staff. Kind regards.


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Review from Cathryn S (Daughter of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the current COVID-19 pandemic the home have worked amazingly hard to keep the residents safe from the virus and to their credit the home has remained COVID free. They locked the home down early to visitors but through the use of Skype or other methods have enabled contact with relatives to continue.
The carers are kind, friendly and always willing to go the extra mile for the residents. A new manager is now in place after a period of caretaker management over the last few months, which will hopefully continue to provide support and leadership to the home.

Reply from Paulina Mazurek, Administration Manager at Gledhow

Thank you very much. Our staff will be happy to hear your opinion. I will pass it on to them. Kind Regards, Paulina.


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Review from Helen L (Granddaughter of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As the staffing retainment difficulties seem to be not as prominent, there are more permanent, stable staff who make a real difference to my dad's life and care. They know him (and us!) well and do their best to look after us all.
The staff have arranged contact to be maintained in these strange times
by phone, video call or outside visits, socially distanced of course.
In the absence of a hairdresser, one of the carers has brought in the clippers so my dad looks less than a mad professor/Father Christmas /Ken Dodd! The carers have gone out of their way most days to help us keep in touch.
The manager is extremely approachable and supportive in providing the best care. Any questions or concerns have been dealt with quickly.

Reply from Paulina Mazurek, Administration Manager at Gledhow

Thank you for your kind words.
We aim to do all we can especially now to provide the highest level of care and we will continue to do so.


Kind Regards,
Paulina


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Review from Diane P (Stepdaughter of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the present crisis we have been very confident that our relative has been well looked after. Although we haven’t been able to visit, we have spoken via whatsapp video calls and have seen that she is happy and cared for. We have been impressed with the way the staff have coped in this very difficult
time - keeping the members entertained as well as secure from infection.

Reply from Sue Garvey, Home Manager at Gledhow

Thank you so much for your positive comments. The staff will be happy to receive this I’m sure. The staff are working hard to ensure the resident's care doesn’t suffer as a result of Covid and getting regular video calls all goes towards that process.


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Review from T T (Regular Volunteer) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is very homely, and all the staff are attentive, they help all the residents and make the part of decision making or events. For example, they have the choice of food they would like or drink. Also, the staff do daily activities which allow all the residents to participate.

Reply from Paulina Mazurek, Administration Manager at Gledhow

Hello,
We hope you're well.
Thank you very much for your kind words.
Kind Regards.


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Review from R A H (Son of Resident) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was my family’s original choice in early 2019, but because no new clients were being admitted, she went from hospital to another nursing home.
My mother was moved to Gledhow (where places were now available) in early 2020, after recovering from further illness in hospital.
Although only at
Gledhow for a few weeks before passing away from a long-term illness, she received excellent care and food from a dedicated team who made sure that although confined to her room, she never felt alone.
My family can not thank all the staff and Chaplain enough for making her last few weeks as pain-free and bearable as possible.

Reply from Paulina Mazurek, Administration Manager at Gledhow

Thank you very much for your lovely words. It was absolutely our pleasure to care for your mother within our Gledhow family. I'll pass your comment to the staff.


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Review from G L (Friend of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very friendly and acknowledge when we arrive. There are a number of different activities provided and these appear to be appreciated by the residents. The meals are varied, are good quality and certainly appreciated by the person whom my wife and I visit. Overall the care home has
a good ambience and the residents appear to be relaxed and contented.

Reply from Paulina Mazurek, Administration Manager at Gledhow

Thank you very much for taking the time to review our home.


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Review from B H (Friend of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my last visit, I was made to feel welcome. The staff treated the resident with, care, dignity and respect. My friend, although missing her home realises she could no longer manage and has settled well into the home. The lounge was clean and comfortable, and individual needs were met.

Reply from Paulina Mazurek, Administration Manager at Gledhow

Thank you so much for taking the time to write this review. I will pass on your kind words to the team.
Thank you once again.


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Review from Sue C (Regular Volunteer) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Set in beautiful woodland grounds, as a frequent visitor I'm always impressed by the welcome smiling faces of the staff. A spacious lounge where residents enjoy a wide variety of daily activities. All rooms en-suite - visiting residents for a one to one, an opportunity for folk to talk, reminisce as
I listen. Snacks always to hand and tea/coffee etc.

Reply from Paulina Mazurek, Administration Manager at Gledhow

Hello,
Thank you for your review, we appreciate your feedback.
We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from V G (Wife of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care assistants are kind, caring and competent. Nurses are knowledgeable, caring and competent. All staff keep up to date with care plans and treat residents with respect.
Perhaps residents (some) need more encouragement to get up and take part in activities.
There are various activities to engage
with. In good weather, I would like to see residents taken out for a breath of fresh air. Wi-fi needs attention - it is always cutting out!

Reply from Darren Mann-Saunders, Home Manager at Gledhow

Thank you for your feedback; it is greatly appreciated and a way of looking at where we need to improve. I will feed your comments back to the team. We have a project to upgrade all of our Wi-Fi.


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Review from Nigel L (Son of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from cardiovascular dementia and she has been in Gledhow Care Home for approximately three years. The care she has received has been excellent, providing my mum with dignity and love. Although my mum has no mobility, she is lifted (by hoist) in and out of bed each day.
There is regular
entertainment in the residents' lounge. The administration manager is always very efficient and helpful.
Equally, all the care staff have been excellent.

Reply from Paulina Mazurek, Administration Manager at Gledhow

Hello, thank you very much for your kind feedback. We will ensure that your comments are fed back to the care team. Your mum is very much an integral part of the home and is a pleasure to know. Kind regards.


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Review from Lesley W (Daughter of Resident) published on 11 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was happily resident at Gledhow for three years. Her slow decline from Parkinson's was managed well and she was loved by the staff. Her last months of life were comfortable- she felt safe and well supported by the very caring staff. Her final decline close to her 92nd birthday was a model of
good end of life care. The staff looked after her so skilfully and tenderly, following the wishes she had expressed in her End of Life plan. The family were also treated with tenderness and sensitivity. I can't thank you enough for Mum's 'good death' and the support I personally received. In the end, there was nothing left in her room but breath and love.

Reply from Paulina Mazurek, Administration Manager at Gledhow

Thank you for your kind words.
Please remember our door is always open if you ever need a coffee.
Take care of yourself.


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Review from K H (Friend of Resident) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely warm and friendly staff. It’s clean and roomy and always nice and warm. I’m always made to feel welcome and offered my lunch. The food is home cooked and is outstanding. Nothing is too much trouble. Very caring and thoughtful manager and this resonates throughout the home.

Reply from Diana Williams, Home Manager at Gledhow

Thank you for your kind words, all my staff work hard, and our residents are at the epicentre of what we do.


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Review from Melanie P (Niece of Resident) published on 6 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt is currently a resident at Gledhow Care Home. I live quite a distance away from this home and recently arrived for a visit unannounced around tea-time but we were welcomed from the first moment we walked through the door, we were offered refreshments and it felt like nothing was too much trouble.


The

staff are dedicated, committed, caring and from observing the surrounding everyone has this same loving treatment. My Aunt is treated with kindness, respect and dignity.


The home is filled with laughter, good spirits and there is positivity everywhere. I would personally like to thank all of the staff for caring as much as they do and I feel after speaking to some of the carers all of the residents are treated as part of a big family.


Reply from Diana Williams, Home Manager at Gledhow

Thank you for your kind words; all our team work hard to make everyone feel welcome, and whilst your family member is in our care you too are part of the Gledhow family.


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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Gledhow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Gledhow is calculated as follows: ( (257 Excellents x 5) + (87 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 349 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Gledhow is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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