Review from Carol R (Friend of Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience

Very caring friendly staff. Comfortable surroundings, very pleasant. I wouldn't have any worried coming to stay in this home.

Reply from Sarah Ibrahim, Home Manager at Gledhow

Thank you Carol for your fantastic feedback. We are genuinely grateful that you feel Gledhow would be your home of choice in the future as well as it being the best place for your friend at this present time.

We enjoy all visitors within the home as it promotes a positive atmosphere and for your feedback to be so positive is very positive for the team to see.

Thank you again and we hope to see you soon when you next visit.

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Review from Anne (Friend of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience

We had a very warm welcome from management, the home was excellent and my friend was happy and settled in her new home. Staff were very caring towards the residents, surroundings were very pleasant and comfortable.

Reply from Sarah Ibrahim, Home Manager at Gledhow

Thank you Anne for your wonderful feedback. I am so happy your friend has settled into the Home and is happy. At Gledhow we do embrace new residents and visitors and your visit was a day of laughs and we all enjoyed it. Hope you visit again soon and we continue to meet all of your expectations.

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Review from E M (Friend of Resident) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience

A group of us visited our friend at Gledhow in Leeds. We were pleasantly surprised to see how happy she was after leaving her home town which she spent most of her life. As soon as we entered the home it appeared it was very well looked after. There was no unpleasant smell around and visitors toilets

were spotless. We were well taken care of at the home with refreshments on hand.
The staff were very friendly, we could see the improvements in our friend from leaving the hospital at Blyth. They brought her to the door on leaving and were reassured we'd be welcome at any time in the future. There appeared plenty of activities.

Reply from Sarah Ibrahim, Home Manager at Gledhow

Thank you E for this wonderful feedback. I recall the day you all visited and the home was alive with laughter. I am so pleased you have seen an improvement in your friend whilst staying at Gledhow and I can confirm she has settled well and quickly become part of the family. Your visit absolutely made our day and we would welcome you to visit anytime.

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Review from A N (Friend of Resident) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience

My friend had a terrible 2015 due to health problems. Originally she was admitted to hospital but thereafter transferred to a community hospital. She was extremely ill and not expected to recover. As time progressed howsoever she did appear to be a little better.

Her family (who live in Leeds) decided

to transfer her to Gledhow. She has now been there for 5 months. I visited her on the 19th of March and was absolutely amazed and delighted when I saw the vast improvement she had made. She was happy and very content. She had gained weight, showing an interest and enjoying conversations. Well done to all the staff for giving her love, care and confidence. Thank you!

Reply from Sarah Ibrahim, Home Manager at Gledhow

Thank you A for this wonderful feedback. I am genuinely happy that you have felt your friend has improved in her well being since coming to Gledhow. Thank you and we will look forward to your next visit.

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Review from Bill (Husband of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience

My family and I looked at a good number of care homes, and in our opinion Gledhow has topped the rest - impressions were it's cleanliness and after 5 years this hasn't dropped, rather increased.
The ambience of the reside was excellent and a treat to enter, "with an odd exception!!".
The staff couldn't

be more helpful and that most promptly and there is a bonding "patients and visitors!" with the staff. Food-wise, generally good and has improved tremendously
since my wife has been here.
My wife is almost blind/deaf, therefore the activities room doesn't appeal to her. It would be nice for her to have the odd short walk.

Reply from Sarah Ibrahim, Home Manager at Gledhow

Thank you Bill for your wonderful feedback it is always a pleasure looking after your Wife and we thoroughly enjoy your nearly daily visits.
I have been the Manager at Gledhow for nearly 3 years and I have grown to really embrace our talks and your reminiscence of the life you and your wife share.
It was a pleasure celebrating your recent special anniversary and arranging a more recent surprise birthday cake for you although my singing was off key.
I will reaffirm though I still to this day have not tried Haggis…. but I may
All the best and we will embrace some more happy memories together with the team.

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Review from M M (Son of Resident) published on 7 February 2016
Submitted via Postal Card • Report

Overall Experience

Our welcome to the home as we arrived, from the staff was excellent, mum was put at ease. Those present from the manager to carers were very reassuring. Mum has settled in very well, and her every needs are looked after by the staff efficiently and quickly. Communication between staff and my brother

and I has been very good. I think it would be a very good idea if every new arrival and their family received a small induction into the workings of the home such as names of staff, activities, mealtimes and services available. I am still finding out things after two months, the latest being mum can put money into a pouch in the save to pay for the services i.e hair.

Reply from Sarah Ibrahim, Home Manager at Gledhow

Thank you Mr M for the lovely feedback you have given Gledhow. I can confirm as we approach each day you can always embrace and enhance everything you do which is why it is an exciting environment to work as everyday is unique.
I appreciate your guidance on the induction information for new residents which we had already touched upon in our recent resident and relative meeting before Christmas and with this in mind we have already attached the file holder on the back of each door of each room. This is where we will ensure additional supportive information will be available and added to as we identify other areas that may be useful to anyone who chooses to stay at Gledhow.
Thank you again and we enjoy more time as we get to spend more time with your mum and wonderful family.

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Review from Andrew J (Nephew of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience

My auntie had been in hospital and came to Gledhow for a period of rest. Her condition improved during her stay. Thank you.

Reply from Sarah Ibrahim, Home Manager at Gledhow

Thank you for the lovely feedback you have given Gledhow. It has been a genuine pleasure looking after your Aunt on her short stay at Gledhow whom was visiting her Cousin who stays with us also. We wish her all the best on her return to London and will embrace a revisit anytime.

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Review from G B (Father of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience

From arriving to Gledhow my wife and I were convinced that this was the home for his last few months. The receptionist was very welcoming and professional. This was confirmed by experience. The best care home by a long way. The staff are excellent, dedicated and warm. Thank you.

Reply from Sarah Ibrahim, Home Manager at Gledhow

Thank you for your fantastic feedback for Gledhow. I appreciate your Son has only lived at Gledhow for a short time and having such lovely comments so soon is very humbling.
We are looking forward to sharing many memories with you and your lovely family.

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Review from Margaret A (Resident) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience

I came here to live in Gledhow Christian Care Home one month ago. I have my own en-suite room and a lovely room with nice things as well as things that came from my own home. I am very happy here and feel very safe in staying here. I am very content and my family are very happy with the home and for

me.

Reply from Sarah Ibrahim, Home Manager at Gledhow

Thank you so much for your very kind feedback Margaret. I appreciate you haven’t been in the Home long but you have settled in so quickly and we so enjoyed our Chinese takeaway night together.
We do try and ensure all our rooms are available are comfortable and the availability to be personalised as it is important to be comfortable.
We really enjoy your company and sense of humour and we will look forward to some more wonderful memories together.

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Review from Philip M (Son of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience

We found ourselves at a very difficult time when our mother had to be admitted quickly into respite care. Never having any need before where do you start. We were given the name of Gledhow Christian Care Home and thought a Methodist home would be suitable for the short term, how delighted we were. She

was made instantly welcome and the room was beautifully laid out and clean. The care and compassion shown to her has been wonderful, so much so that she has decided to stay permanently which we are pleased about. Thank you.

Reply from Sarah Ibrahim, Home Manager at Gledhow

Thank you so much for your wonderful feedback Philip. I am so pleased you feel the care is of such a good level that your Mother has decided to stay permanently and be part of our family at Gledhow.
It is always a pleasure to embrace new people joining Gledhow as we always enjoy a content atmosphere full of happiness. We will enjoy a new year as part of your extended family.

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Review from Beryl G (Niece of Resident) published on 5 January 2016
Submitted via Website • Report

Overall Experience

My Aunt is currently a resident in this Gledhow Care Home. I cannot praise this home enough. Our family felt so welcome from the first moment we walked through the door and that has continued to the extent that we feel part of a larger family! My Aunt is treated with love, kindness, respect and dignity.

The staff are dedicated, committed, caring, hardworking and wonderful in every aspect of the work they carry out. The atmosphere in the home is second to none...there is laughter, good spirits and positivity everywhere and it is always a pleasure to visit my aunt, as well as some of the other residents that I have come to know since my aunt has been staying there. So please continue your excellent work!! My family and I would like to say a big thank you and we want you to know that we so appreciate all your wonderful work and care!

Reply from Sarah Ibrahim, Home Manager at Gledhow

Thank you so much Beryl for your kind words surrounding the care your Aunt receives at Gledhow. At Gledhow we pride ourselves in ensuring the atmosphere and the family feel is always present as we are fully aware that we are privileged to work within someone else’s home and are respectful of that at all times.
Your Aunt is a pleasure to care for and brightens our home everyday.

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Review from Peter B (Son of Resident) published on 17 December 2015
Submitted via Website • Report

Overall Experience

My late mother was a resident at Gledhow for 15 months. My wife and I would often travel for three hours from our home in Northumberland to see her, and we always received a very warm welcome from the Manager and her staff. Thanks for all the tea and biscuits by the way! The care home was always

clean, tidy and fresh, despite the considerable renovation and renewal work to keep the place in tip-top condition. When my mother first moved into Gledhow, she was rather withdrawn, but the friendly staff encouraged her to socialise with the other residents and she particularly enjoyed the Sunday services led by their chaplain. Gledhow was recommended to me by friends at Wesley Road Chapel in Armley and it turned out to be the perfect solution to mother's special needs. I have absolutely no hesitation in commending Gledhow to anyone who is troubled about finding the best care for a loved one. Thank you all so much.

Reply from Sarah Ibrahim, Home Manager at Gledhow

Thank you so much Mr B for your very much appreciated positive feedback surrounding the care your Mother received at Gledhow Care Home.
Every person that enters Gledhow, whether it be a visitor or someone coming to live with us, are embraced and become an extension of our family.
Your Mother will be missed as well as the regular visits from all of your family. All the best and we hope you all have a fantastic Christmas.

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Review from Peter (Son of Resident) published on 4 December 2015
Submitted via Website • Report

Overall Experience

Since moving my mum from a hospital in Blyth, Northumberland, my mum has had nothing but fantastic care and treatment from staff and management. The care staff and nurses are really attentive to my mums needs and wishes, her words as well as mine, as I am often popping into the home as I work nearby.

I can honestly say that the staff treat all the other residents exactly the same way. I have nothing but praise for the staff/management of Gledhow Christian Care Home, I am really glad that my mum managed to get a place there, never seen my mum so happy in weeks.

Reply from Sarah Ibrahim, Home Manager at Gledhow

Thank you Peter for your amazing feedback for the home and the team. I am thrilled your Mum has settled into Gledhow so well and that we are meeting all expectations. It has been a pleasure getting to know you and your family and we are looking forward to sharing the Christmas festivities together and embracing the New Year.

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Review from Trevor A (Son of Resident) published on 2 November 2015
Submitted via Website • Report

Overall Experience

We had to find, at very short notice, a nursing home for my Dad when he was discharged from hospital after suffering a stroke which left him with various problems that made it impossible to live on his own. Never having had to do this before we didn't really realise how difficult it was trying to decide

where he would be best cared for. That place was Gledhow Christian Care Home, it is exactly what its name says, a home that cares. this doesn't just apply to their residents' but the friends and families as well. From the manager, and admin staff to the nurses, carers, the chefs (who make delicious food no matter what the individual requirements are) and the cleaners. Each one looks after the residents' needs with respect , dignity and a sense of humour which makes life so much better for everyone. I would have no hesitation in recommending Gledhow Christian Care Home to anyone wanting the best for their loved ones.

Reply from Sarah Ibrahim, Home Manager at Gledhow

Thank you for your fantastic feedback surrounding the care we offer your Father. Choosing a care home is very difficult and we always attempt to make it as smooth as possible. The team attempts to empathise with everyone’s personal needs and are there to support. Thank you again for taking the precious time to feedback how you are happy with everything it is much appreciated.

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Review from Frances G (Daughter of Resident) published on 23 October 2015
Submitted via Postal Card • Report

Overall Experience

Everything is fine. Mum has lived at Gledhow for a long period and I have always found the home, staff and care excellent.

Reply from Sarah Ibrahim, Home Manager at Gledhow

Thank you so much for your wonderful comments. It is nice to see that when someone has had their relative in the home for a long period of time, and they confirm the care their relative is receiving is of a good quality and consistent it is very much appreciated.
Thank you again, and for taking the time to complete the review.

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Review from Joyce C (Daughter of Resident) published on 1 October 2015
Submitted via Postal Card • Report

Overall Experience

Whenever we have visited my father we have always been greeted by the staff with a smile. Dad is happy and his needs are attended to. I was impressed in his last care plan review how much information is held on all aspects of his care i.e. state of his skin to all medical needs. We were able to have

a meal with dad and the standard was excellent. I was impressed that when the meal was served hairnets and separate tabards covering uniforms were used (I work in catering industry). The home manager took time to chat to us and the lady who did dads care review was excellent. I feel confident that dad is well cared for and happy.

Reply from Sarah Ibrahim, Home Manager at Gledhow

Thank you so much for your fantastic feedback. I am really pleased you advocate the care in the home and you feel your father is well cared for. I do attempt where possible to speak to all visitors as I do enjoy meeting people as it assists for us to ensure expectation is met and also for me to explore improvements within the home where possible.

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Review from Geoff E (Power of Attorney of Resident) published on 10 September 2015
Submitted via Postal Card • Report

Overall Experience

This nursing home has been the best available choice in this area of Leeds, where the residents used to live and where friends can visit her because they live nearby. The staff have been caring and thoughtful in dealing with the residents special needs, with the recent example of putting on a special

birthday celebration for her. This was much appreciated. We value the attention to detail given to the residents personal needs and inclinations, especially when this means exercising patience and resourcefulness. They encourage the residents to take part in activities and not within their room based routines. Thank you.

Reply from Sarah Ibrahim, Home Manager at Gledhow

Thank you so much for your very lovely and very much appreciated feedback. The location of Gledhow we believe is positive as it is local to walk as well as a bus stop directly outside which helps all visitors who wish to come and see friends and family. We do attempt where possible to ensure we make all celebrations special and birthdays are enjoyed for all of those who wish to share their special day within the home which is always a pleasure.

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Review from Jackie E (Friend of Resident) published on 10 September 2015
Submitted via Postal Card • Report

Overall Experience

Always a warm welcome when visiting. Management are most helpful in all situations. Nursing staff great. Very impressed with the care given. Cared considerate and respectful of the residents. When my friend celebrated her 75th birthday this month the staff couldn't haver done more for her. We had as

lovely celebration afternoon in the lounge shared with the other residents - a singer, a celebration cake with candles and a tea with my friends favourite food. Fantastic!

Reply from Sarah Ibrahim, Home Manager at Gledhow

Thank you for your wonderful feedback Jackie. We always try at Gledhow to promote a warm and very welcoming homely atmosphere. We enjoy rejoicing all celebrations which we are welcomed to be involved in and when a favourite food is cheese that is very easy to accommodate and was really enjoyed by all especially with the chutney.

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Review from Lesley A (Daughter-in-law of Resident) published on 9 September 2015
Submitted via Website • Report

Overall Experience

Well, what can I say ... if I needed nursing care in future, Gledhow would be my choice.

My father-in-law has lived at Gledhow for the last 6 months after suffering a stroke and, in all that time, all aspects of his care have been excellent. All members of staff are very professional but they

are so caring and supportive as they help my father-in-law in his day-to-day needs with dignity. As soon as you enter Gledhow it feels very welcoming as any member of staff you meet are so friendly you feel as though you are 'one of the family' and that your well being is also important to them. I know I can always have a word with the Home Manager or the great Nursing staff if necessary, and commend the comprehensive Care Plan notes kept on behalf of my father-in-law.

My husband and I went on a two week cruise in July, and it was very comforting to know that my father-in-law was being cared for by all the staff at Gledhow while we were away.

I would definitely recommend Gledhow to anyone looking for an excellent Nursing Home for their loved ones.

Reply from Sarah Ibrahim, Home Manager at Gledhow

Thank you Lesley for your feedback it really means a lot that you are confident in the care your father in law receives at Gledhow. I am really pleased you enjoyed your holiday and were able to confidently know all is well. We embrace your visits as it is always a pleasure to spend time with you and your family.

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Review from Dane C (Friend of Resident) published on 7 September 2015
Submitted via Website • Report

Overall Experience

This care home exceeds expectation. The manager is approachable and is always available working extensive hours and showing full dedication day, evenings and weekends. The staff are absolutely committed to their job and the care is exceptional. I would not consider any other environment.

Reply from Sarah Ibrahim, Home Manager at Gledhow

Thank you for this very kind feedback. To exceed expectation is what any care environment would strive for and be proud to achieve. The needs of the home and residents are always a priority and at times this requires more commitment and flexibility surrounding hours due to the nature of the role and to also ensure the team are supported. I am proud to be a part of the team at Gledhow as they are all committed and always strive to give the best possible care and put the resident first.

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