Gledhow has a Review Score of 9.7 (9.716) out of 10, based on 31 reviews in the last 2 years. Over all time Gledhow has 102 reviews.
Review from Judy M (Daughter of Resident) published on 21 August 2015
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Reply from Sarah Ibrahim, Home Manager at Gledhow
Thank you so very much Judy for your fantastic feedback for the time your mum has been part of our family at Gledhow.
When mum joined us we knew it was not just the new environment and new people to develop relationships with but also the additional difficulty caused by a sensory loss. Your mum has settled into the home very quickly our affection for her grows daily.
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Review from Elaine R (Daughter of Resident) published on 21 August 2015
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I
We were lucky indeed to find such a place to nurse Dad with such humanity and dignity and we are eternally in their debt.
Thank you from all of our family.
Reply from Sarah Ibrahim, Home Manager at Gledhow
Elaine, words cannot describe how much you and your kind words have inspired the entire team. Following your original email with the words “Gledhow is staffed entirely by angels” gave us all goose bumps and made us all very emotional, we are very humbled and really appreciative of your additional comments and feedback.
It was a genuine pleasure meeting you and all of your wonderful family. For the short time we spent with dad he became part of our family and our memories. It has left us with a very warm glow in our heart and on behalf of every one at Gledhow I would like to wish you all the best in the future.
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The Review Score of 9.7 (9.716) out of 10 for Gledhow is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.716 for Gledhow is calculated as follows: ( (257 Excellents x 5) + (87 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 349 Ratings = 4.716
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Gledhow is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Jul 2021
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