Gledhow has a Review Score of 9.7 (9.735) out of 10, based on 33 reviews in the last 2 years. Over all time Gledhow has 104 reviews.
Review from Lesley A (Daughter-in-law of Resident) published on 9 September 2015
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My father-in-law has lived at Gledhow for the last 6 months after suffering a stroke and, in all that time, all aspects of his care have been excellent. All members of staff are very professional but they
My husband and I went on a two week cruise in July, and it was very comforting to know that my father-in-law was being cared for by all the staff at Gledhow while we were away.
I would definitely recommend Gledhow to anyone looking for an excellent Nursing Home for their loved ones.
Reply from Sarah Ibrahim, Home Manager at Gledhow
Thank you Lesley for your feedback it really means a lot that you are confident in the care your father in law receives at Gledhow. I am really pleased you enjoyed your holiday and were able to confidently know all is well. We embrace your visits as it is always a pleasure to spend time with you and your family.
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Review from Dane C (Friend of Resident) published on 7 September 2015
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Reply from Sarah Ibrahim, Home Manager at Gledhow
Thank you for this very kind feedback. To exceed expectation is what any care environment would strive for and be proud to achieve. The needs of the home and residents are always a priority and at times this requires more commitment and flexibility surrounding hours due to the nature of the role and to also ensure the team are supported. I am proud to be a part of the team at Gledhow as they are all committed and always strive to give the best possible care and put the resident first.
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Review from Judy M (Daughter of Resident) published on 21 August 2015
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Reply from Sarah Ibrahim, Home Manager at Gledhow
Thank you so very much Judy for your fantastic feedback for the time your mum has been part of our family at Gledhow.
When mum joined us we knew it was not just the new environment and new people to develop relationships with but also the additional difficulty caused by a sensory loss. Your mum has settled into the home very quickly our affection for her grows daily.
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Review from Elaine R (Daughter of Resident) published on 21 August 2015
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I
We were lucky indeed to find such a place to nurse Dad with such humanity and dignity and we are eternally in their debt.
Thank you from all of our family.
Reply from Sarah Ibrahim, Home Manager at Gledhow
Elaine, words cannot describe how much you and your kind words have inspired the entire team. Following your original email with the words “Gledhow is staffed entirely by angels” gave us all goose bumps and made us all very emotional, we are very humbled and really appreciative of your additional comments and feedback.
It was a genuine pleasure meeting you and all of your wonderful family. For the short time we spent with dad he became part of our family and our memories. It has left us with a very warm glow in our heart and on behalf of every one at Gledhow I would like to wish you all the best in the future.
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The Review Score of 9.7 (9.735) out of 10 for Gledhow is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.735 for Gledhow is calculated as follows: ( (281 Excellents x 5) + (87 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 373 Ratings = 4.735
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Gledhow is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Jul 2021
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