Green Acres Nursing Home

Rigton Drive, Burmantofts, Leeds LS9 7PY
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35 Reviews
  • Green Acres Nursing Home, Leeds
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Care Provided by Green Acres Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 62 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Denise Spencer (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


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Green Acres Nursing Home Reviews (35)

Total of 35, showing 1-20

Over all time Green Acres Nursing Home has 35 reviews.

Overall Experience

  • 18
  • 12
  • 3
  • 1
  • 1

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35

Review from D S (Relative of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing home is very suitable, and his everyday needs are being very well looked after. His room is very well maintained and very homely. Any issues have been quickly identified, and any necessary changes implemented as quickly as possible. The staff are all very friendly and helpful.

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Review from Jean S (Friend of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend appears to be happy in her surroundings.

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Review from Peter T (Husband of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On being admitted to Green Acres after twelve weeks in hospital my wife began to improve socially and in particular with eating and drinking. The staff attend to her well and know just how to treat her due to her illness. Thoroughly recommend.

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Review from Geoffrey C (Guardian of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been well looked after. Her carers are professional, efficient, kind and caring. If there have been any issues regarding her care, staff have been diligent in informing us and resolving them.

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Review from Margaret B (Wife of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most care given to residents is good. They go above and beyond. Although, some of the staff are questionable on whether they want to be there and care for residents.

Reply from Sadie Suthern, Home Manager at Green Acres Nursing Home

Hi Margaret, thank you for taking the time to complete the review for Green Acres. It's nice to hear your overall experience is positive, and I will feedback your lovely comments to the staff. I am pleased that we have now spoken about the other issue that was raised within this review, and this has now been resolved. My office door is always open, and please come and see me or the deputy manager if you ever have any further concerns.


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Review from N H (Nephew of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the care staff and management of Green Acres Nursing Home for their kind and sensitive care of my uncle, he is a quiet and reserved man and the family were unsure how he would react to his new surroundings. I can however say that due, in no small part, to the kindness shown and
attention to his needs that he is happy and settled.
I would also add that when I have asked about my uncle's health, problems, needs or other issues I have raised, staff were on hand to help or advise.

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Review from Simon W (Son of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Green Acres Nursing Home are always very friendly and I feel comforted to know my father is in such a nice place and looked after by such lovely people.

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Review from Mark P (Son of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You always communicated with us when my dad went to hospital or an appointment but on my dad's final days you kept him as comfortable as possible. My dad was a charmer to all the staff and nurses and you were all great to him and I and my family really appreciated you looking after him. We thank you
so much and it was great for you to see him off when we came down in the hearse.
You should all be proud of your job and what you do and you all should be recognised by NHS as well through the Covid war.

Reply from Sadie Suthern, Home Manager at Green Acres Nursing Home

Thank you very much, it's nice to receive positive feedback and I will share this with the team. Your dad was a pleasure to care for and is sadly missed at Green Acres.


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Review from Emma P (Daughter of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was a resident here, I just want to thank the staff that were involved in looking after him. In his final journey with the home, the staff were absolutely kind etc. The carer and kitchen staff, all staff should be recognised in care homes, because they all take a major role in all residents'
lives.

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Review from B G (Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good place to be. Really nice staff. Everyone is taken care of. Everyone is always on watch and we are never ignored. Everyone are angels. The rooms are always clean. Each resident was treated with dignity. We are safe and secure.

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Review from Z M (Daughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having to pick a care home during lockdown was so traumatic, but the manager and staff helped me answer all my questions and elevate my fears. All staff are welcoming and polite. Nothing was too much trouble. The rooms are lovely, spacious and clean. The care provided to my mother was amazing and above
and beyond my expectations. I would highly recommend Green Acres to anybody needing nursing care.

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Review from S F (Son of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have always been so helpful and very patient given the current circumstances is more important than ever. Mother has done so well after leaving the hospital and arriving. The care has given so much confidence that our decision for mother was absolutely the right one.

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Review from Catherine P (Daughter of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been in Green Acres for 18-months and has had three care home managers; changes have been made but more can be done. More communication is needed between the care home and the resident's family, this is inconsistent, getting through to the care home is an issue even when avoiding busy times.
This is so important with covid restrictions. More could be done in the garden for residents and their families; involving residents if possible/able. More activities to suit residents' capabilities, stimulation is key for dementia residents.

Reply from Wendy Johnson, Home manager at Green Acres Nursing Home

Hi Catherine, thank you for the review. We take pride in the quality of care we provide and appreciate your feedback. We recognise it's a difficult time for all of us. We try our best to ensure everyone can have easy access to communicating with the relatives while keeping everyone safe and ensuring we provide the highest standards of care. To help protect everyone from the virus we had to introduce some changes meaning staff are now busier and sometimes it's harder to get through to us. We know how important it is to keep in contact with your relatives and we do apologise for this. We do a monthly newsletter and do Facebook live streams, feel free to follow our Facebook group. We are currently preparing the lounge to support visiting in winter once we are able to allow visits. We are continuously monitoring the situation at the care home and looking into ways we could improve and feedback like yours is extremely useful. Thank you again.


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Review from Barry W (Husband of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Green Acres is a very good nursing home. The staff are well organised, friendly and caring. Facilities are very good. At this moment in time with coronavirus, I know my wife is very safe. I have no reservations in recommending Green Acres.

Reply from Wendy Johnson, Home manager at Green Acres Nursing Home

Thank you so much for your kind review. We strive to provide the best possible quality care, and it's especially important to us to make sure the residents feel connected with their relatives during such hard times for all of us. We'll make sure to pass your review on to all the staff. Kind regards, Green Acres.


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Review from R M (Husband of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has good care. She is treated with dignity, care and support. Good staff, good management, good rooms. Cleanliness, food and drink. Good activities.

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Review from David J (Son of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been treated and cared for by a compassionate staff who have given their heart and soul during the pandemic to do their very best. I cannot give enough praise for all the staff who have gone beyond the call of duty. We have been kept informed at all times. We hope and with feeling, ask
that you all stay safe and well.

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Review from S H (Daughter of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the way the staff care for my dad. He is very happy there and is always treated with respect and dignity. Communication between myself and the staff is excellent, and I am confident my dad is being well cared for.

Reply from Wendy Johnson, Home manager at Green Acres Nursing Home

Reviews like this mean a lot to us as we strive to make sure Green Acres is the home away from home for our residents. We'll make sure to pass your kind words on to the team. Kind regards, Green Acres.


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Review from Amanda K (Daughter of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to commend the Green Acres Nursing Home for their excellent care they gave my mum whilst she spent the last four weeks of her life. The home is clean, caring, very dignified and compassionate towards not only patients but family members too. They even went to the
extreme and gave myself and another two members of my family a room so we could put our head down and catch some sleep as we spent five nights solid as my mum was dying. They provided us with food and compassion and couldn't do enough for us. I will say this once again and for the rest of my life I'm so thankful for the care and support they gave my mum and recommend this home for anybody's loved ones.

Reply from Sadie Suthern, Home Manager at Green Acres Nursing Home

Thank you for your review and kind words. I will be sure to pass your message onto all the staff at Green Acres. Regards.


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Review from Ann L (Daughter of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Green Acres Care Home is such a wonderful clean, warm, caring place. I've just spent a week of visiting and staying with my mum who was 86 years old. The staff are so caring and polite, not only to my mum but with all of us too, taking time out and sitting in a room with you while you are upset, providing
us with sandwiches, scones and cake on a daily basis while we were comforting our mum. We had this from all levels of staff right up to our mum passing away on the 29th February 2020. All I can say to anyone wanting a care home for their loved one is you can not go wrong choosing Green Acres. You get all you want from clean tidy rooms to 100% quality care from every member of staff, whether they do the admin work or clean, care for patients or make the food, and to Green Acres I would like to thank you all from the bottom of my heart for everything each and every one of you did for my mum. Thank you.

Reply from Sadie Suthern, Home Manager at Green Acres Nursing Home

Thank you for your kind words and response. We will be sure to pass this to all staff. Regards.


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Review from C A S (Relative of Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Green Acres is a comfortable and clean environment. The resident's rooms are functional but can be made more homely by personal touches such as pictures, photographs, etc. The dining room is inviting and there is a comfortable lounge that the residents use for activities and gatherings. My dad doesn't
use the communal lounge or participate in activities but from what I have heard the other residents really enjoy the singalongs!
The staff are kind and attentive, a smile, a kind word and a cup of tea really helps if my dad is having a bad day or needs reassurance. The kitchen team provide very good home-cooked food and will try their utmost to meet all diets and taste. My dad has a very poor appetite but they encourage and tempt him to eat by trying different foods.
Dad requires 24/7 nursing care which the home provides with the help of his onsite Nurse, GP and other care professionals so I know his health is being monitored 24/7.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about Green Acres Nursing Home

What types of Care is Green Acres Nursing Home registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Green Acres Nursing Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Green Acres Nursing Home have?

There are 62 Single Rooms.

What are the Facilities & Services at Green Acres Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Green Acres Nursing Home to the centre of Leeds?

1.3 mile(s) as the crow flies, distance by road may be significantly further.