Review from A W (Son of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience

1. The home is badly in need of decoration and renovation.
2. Cleanliness is below a standard, any reasonable person would expect.
3. The quality of care is highly questionable.
4. My father has eaten very little if anything in the home.
5. Father has one armchair. A large amount of fluid on

the seat. Strange considering father as been bed-bound for 9 months.
6. The key code entry was changed in November. On every visit, I ask for the new number. So far, every member of staff has been unable to give me the number.
7. Do staff answer the buzzers? Not in my experience. The buzzers are continuous with staff reluctant to answer them.
8. I arrive at around 7 pm when visiting my father, the inconvenience on the staff's face is clearly evident. They cannot wait to usher me out the door.
9. Unenthusiastic staff. More supervision is needed.
10. In summary, the end of life 'care' for my father in this tired, run down and uncaring environment. Will be on my conscience for as long as I live.

Reply from Sadie Suthern, Care Home Manager at Green Acres Nursing Home

Dear AW, thank you for taking the time to leave the review. Providing high quality of care is of utmost importance to us and we take reviews like this very seriously. To make sure we address all of your concerns, without sharing private information about your father's stay, the care home manager arranged a meeting with you to discuss this. We believe we have addressed all of the points however if you do have any further questions please do not hesitate to get in touch. Kind regards, Green Acres.

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Review from Maria N (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience

My mam seems quite pleased in her new home. She has come on so well. All staff have been good to her, also she can feed herself now. She is learning to walk again with staff. She has come on a great deal.
I'm very pleased with her and all the staff at Green Acres for trying to make this possible.

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Review from J L (Daughter of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience

Having visited a number of nursing homes prior to visiting Green Acres, I felt immediately at ease when I entered reception. I was greeted by friendly/attentive staff, coupled with a fresh clean smell of lemon. The look of the lovely and recently decorated reception area was a very pleasant surprise.

This high standard continued throughout the home - the rooms are larger than average and although we decorated mum's room prior to her moving in, they are clean and stylish. The lounge/dining areas are newly refurbished and very spacious and mum enjoys both areas with other residents when she chooses. The gardens are now being used by residents/family members with garden parties and lots of tea! There are two Activity Co-ordinators that do a great job managing to accommodate individuals. All staff, from the housekeepers, carers to the nurses are attentive and make an effort to get to know all residents. The food is good/varied and the team go out of their way for all. A lovely home.

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Review from Christ T (Husband of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience

It is approximately five years since my wife started being with the origins of dementia (mind wandering). She slowly got worse. The last two years the illness really took hold from bad to really bad. I looked after her the whole time. She was given respite twice for me to have a break. I was not really

impressed. They didn't come close to the care and attention she gets here.

Reply from Kim Jackson, Manager at Green Acres Nursing Home

Thank you for your lovely review. We are holding monthly coffee mornings for relatives and friends should you wish to join us. There is a notice on the entrance for these dates. It would be good to see you. I will give this feedback to the team who will really appreciate it.

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Review from Edina J (Friend of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience

Care home is great. I am delighted with the care my friend receives. The staff are very caring, very polite and I can see their hearts are in the jobs. My friend is very well looked after always well dressed, could not get a better care home. Very clean. Staff are superb.

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Review from R B (Son of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience

Helpful and caring staff, father is settled and happy.

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Review from P R (Son of Resident) published on 14 August 2017
Submitted via Website • Report

Overall Experience

The home is very tired and in need of decoration without delay, especially the front entrance doors and inner doors.
Lighting is atrocious in the bedrooms, with only a low wattage ceiling light, most of the rooms are dark due to the overgrown hedges and large trees surrounding the home.

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Review from Elizabeth W (Resident) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience

I can only say the staff are lovely and I thought the food was also very good. Plenty of smiles and cups of tea at all times.

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Review from M C (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

Staff are caring.
The home is clean, but decor is scruffy.

Reply from Frances Leighton, Home Manager at Green Acres Nursing Home

Thank you for taking the time to review Green Acres Nursing Home. Our staff strive to provide the best quality care possible. We take on board your comments and please do feel welcome to call into the office to discuss anything further with us.

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Review from Christine R (Niece of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience

Just to say a big thank you to all your staff, for their wonderful work they all do. Always very friendly and helpful.
I am very pleased Green Acres is now home for my uncle, once again a big thank you to you all.

Reply from Frances Leighton, Home Manager at Green Acres Nursing Home

Thank you very much for your review regarding Green Acres Care Home. It is lovely to hear you feel the staff are helpful and friendly and I am so glad your uncle feels at home here.

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Review from C W (Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience

Whilst knowing services were provided, I used the opportunity to read a lot and therefore, did not participate very much in the activities provided, but I was kept informed when the events were to take place, which appeared to be many. People appeared to be happy with the activities provided.
The staff

were very helpful, cheerful and always showed respect.

Reply from Frances Leighton, Home Manager at Green Acres Nursing Home

Thank you so much for your feedback in regards to Green Acres Care Home. I am pleased to hear you feel the staff were helpful and respectful and also that you felt there were many activities available to participate in should you have chosen to.

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Review from C B (Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience

Invaluable service.

Reply from Frances Leighton, Care Manager at Green Acres Nursing Home

Thank you very much for your feedback for Green Acres.

It is lovely to hear that the service we provide is invaluable.

Kind regards

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Review from Anne G (Resident) assisted by family/friend published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience

Excellent all round, food good, staff warm and friendly, nothing too much trouble.

Reply from Frances Leighton, Home Manager at Green Acres Nursing Home

Thank you for your review.
It is lovely to hear that our staff are warm and friendly.
We do try hard at Green Acres to create a welcoming atmosphere to all our residents and their families and to provide the best care that we can.
Thank you again
Kind Regards.

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Review from Ronald D (Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience

I have been here one month and have been treated wonderfully. All the staff are brilliant and I wish I had come here sooner.

Reply from Frances Leighton, Home Manager at Green Acres Nursing Home

It is lovely to hear the feedback that you enjoyed your stay at Green Acres and that you got on well with the team. Thanks so much for your kind words.

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Review from J D (Friend of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience

I have the care of this elderly lady who was admitted with a broken leg but she remained to receive end of life care (she is 100 years old). This care home is exceptional. The standard of nursing care cannot be faulted and the resident was shown every care and kindness. Buzzers were answered promptly,

she was kept clean and comfortable. Staff genuinely seemed to care about the residents and the premises are clean and cheerful (although the décor and carpets are looking a bit "tired").

Reply from Frances Leighton, Home Manager at Green Acres Nursing Home

Thank you for taking the time to leave a review for us, we really do appreciate all the feedback we receive. Our team of compassionate staff at Green Acres strive to provide the highest possible level of care to our residents through a person-centred approach, meeting the needs and requirements of every individual living at the home and we are pleased to hear this has been your experience.

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Green Acres Nursing Home

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