Review from Janet C (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience

I wish to share the excellent service and attention to my dad from a particular staff member to give praise where it is due and cannot thank her enough.
My dad had an appointment at 11:45 at the hospital yesterday and I was assured wheelchair transport had been booked to take him from Harrogate Lodge

to the hospital as my dad has lost all his mobility and requires a wheelchair now.
The appointment was important for the consultant to see my dad and to cut a long story short the transport, in the end, did not turn up.
I was waiting outside the hospital to meet my dad and I received a call from the staff member to say the transport had not been booked. The staff member knowing how important the appointment was for my dad actually told me not to worry and advised me she was going to walk and push my father in his wheelchair down from the home to the hospital so he would make it in time for his appointment.
Pure dedication from the staff member. I cannot fault any of the staff my dad is so content and happy thank you.

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Review from Janet C (Respite Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience

All the young (and older) nurses were very caring, although overworked.

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Review from Jim G (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother came out of hospital for a short stay until she was ready to come home to end of life treatment at home as she wished for. All our family are really so pleased and thankful that Mum was placed here at Harrogate Lodge as she has received the very best of treatment whilst she was here. All staff

we have met with are truly dedicated to their profession and should be proud of their service to their residents in their care. We love you and can't thank you enough.

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Review from I F (Daughter of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience

All the staff are caring, helpful, very good in all aspects of care, rooms are very clean. Activities at this home are very good, my mother really likes the singing.
My mother loves the food here. She eats very well.

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Review from J T (Daughter of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience

My mother always seems settled and happy to see any of the staff. It's difficult to say much more as visits have only just re-started after all the covid lockdowns. Nails need doing! Also hair - I understand the hairdresser is allowed in this week.

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Review from K M (Son of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience

Excellent carers always met with a friendly smile. Nothing is too much trouble.

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Review from Suzanne B (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience

The home is trying to do too much with limited availability. The day to day staff are great and work wonders with the very demanding conditions they have to deal with. There are no activities planned and there is no cafe/bar facilities. There is no internet access for the residents which during this

difficult period has been a nightmare to make contact as you are depending on the one phone in the office being available and it being taken to each patient - not hygienically the best! Currently working with the home but would advise people to thoroughly check each home, make numerous visits and talk to other family members with people in them.

Reply from Olivia Shields, Marketing Assistant at Harrogate Lodge Care Home

Thank you, Suzanne, for taking the time to leave us feedback on your experience with us. We pride ourselves on providing exceptional service, so we are disappointed to hear that you feel this is not the case in some areas.
Strict infection control processes are in place in our home. We receive regular inspection visits from Leeds CCG infection control team and we are confident that they are satisfied with our infection control practices, both before and during the Covid-19 pandemic.
Our residents are regularly using FaceTime to communicate with their relatives during this time, a full activity programme is in place and for those residents who are either unable, or choose not to join, we ensure that they have 1:1 time with our carers and wider team. Our café is on the ground floor and complimentary drinks are provided for all visitors on a self-serve basis. Our Home Manager is always willing to discuss any of your concerns further. Thanks again.

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Review from Sam W (Granddaughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

The care my grandmother is receiving at Harrogate Lodge is excellent. The staff and management are friendly and nothing is ever too much trouble. We have not seen her in weeks but the staff have helped her to keep in touch with us all by FaceTime and we get regular updates from the staff as well.

She is always happy when we call and keen to let us know how she is getting on and what she has done that day. She especially loves the food! We would love her to be back home with us but she really is in the best place.

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Review from B C (Husband of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience

My wife has been a resident for 7-years. Her care during that time has been superb. All the staff from management to cleaning ladies are caring and efficient, in fact, the staff are what makes this care home so good; very compassionate and caring.

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Review from Stewart J (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience

I have no hesitation in praising the management and staff for the excellent care and attention given to my mother, especially in these difficult times. I know my mother is in safe hands and this gives us peace of mind, especially since we cannot visit.

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Review from Janet J (Granddaughter of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience

My nana is at Harrogate Lodge after having a fall. She is improving daily with the help and support of the physio, care and nursing team.
It won’t be long until she comes home, and this is all down to the great care and treatment she has been getting.
As a family, we cannot thank all the staff enough

for their kind care and consideration.

Reply from Olivia Shields, Marketing Assistant at Harrogate Lodge Care Home

Thank you, Janet, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Mary B (Friend of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience

My friend has been at Harrogate Lodge for about a year, and I cannot say I have seen a better run home, and I do visit a few as some of my other friends are in there. Everyone is treated with kindness. The manager listens to me and deals with my concerns as quickly as she is able to. I know she is

a busy lady, but she always has time to talk to me. There are two university students there, and they are doing activities nearly every day with my friend and everyone else who has dementia. This is good, as the activity lady, left last month but everyone is still having a lot of activities. It is a lovely place to live, and the carers are so lovely.

Reply from Olivia Shields, Marketing Assistant at Harrogate Lodge Care Home

Thank you, Mary, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from Michael B (Respite Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience

I felt confident I was being taken care of well during my stay.
Staff very friendly and caring.

Reply from Ronnie Cavanagh, Marketing at Harrogate Lodge Care Home

Thank you, Michael, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Lynne L (Partner of Resident) published on 3 April 2019
Submitted via Website • Report

Overall Experience

My partner was in Harrogate Lodge for 4 weeks and I visited him 2 or 3 times a day. I was impressed by the fact that there was never any 'smell' to the care home and there were always staff around to ask if I had a question. The staff were always pleasant and helpful.
Once my partner had settled in,

he was happy with his room. The cleaners came in every day to clean, and his needs were met reasonably promptly. The windows of the room could do with replacing as when there was a wind you could feel it coming through the window frame. However, the heating was on all the time which compensated.
I would have no hesitation in requesting he goes back to Harrogate Lodge should the need arise.

Reply from Ronnie Cavanagh, Marketing at Harrogate Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from Alison R (Daughter of Resident) published on 23 November 2018
Submitted via Website • Report

Overall Experience

I cannot recommend Harrogate Lodge enough. A lovely place with excellent staff. My dad spent his last year there and was looked after well. The place is clean and welcoming. Residents look happy and well cared for. There is a brilliant range of activities for residents. Definitely five stars.

Reply from Ronnie Cavanagh, Marketing at Harrogate Lodge Care Home

Thank you, Alison, for your feedback and for taking the time to share your experience at Harrogate Lodge Care Home. We are so sorry to hear about your Dad but pleased you felt your Dad received great care and hope that their time at Harrogate Lodge did see some friendships flourish, especially with the care team. Thank you again, Alison, for your positive review.

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Review from Ann N (Daughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience

The care and dignity shown to my mother during her stay have been exemplary by all staff. She is treated as one of the family and all staff know and call her by name. Communication is good however, the hygiene and cleanliness displayed by staff need improving. Management is aware of this problem and

is taking steps to improve all staff's awareness of the problems experienced. Overall, I am happy with the intermediate care provided.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Harrogate Lodge Care Home

Thank you, Ann, for your feedback about your recent experience at Harrogate Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your overall experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We appreciate all feedback as we always look on areas where we can improve. Thank you once again. Take care.

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Harrogate Lodge Care Home

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