anyone would be lucky to be in the compassionate and tender care of the staff at St Luke's
Jason L (Son of Resident)
Certainly a family vibe, clean, tidy, lovely room.
T H (Daughter of Resident)
Knowing the team was all there for him and me, and our family at the end brings me great comfort.
Angela R (Wife of Resident)
St Luke's Nursing Home has a Review Score of 9.3 (9.292) out of 10, based on 11 reviews in the last 2 years. Over all time St Luke's Nursing Home has 23 reviews.
Review from Emma N (Daughter of Resident) published on 31 January 2025
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Reply from Rebecca Blackburn, Manager at St Luke's Nursing Home
Hi Emma, thank you for your lovely review I will share with the team. It was a pleasure to support the resident and your family. We really pride ourselves in caring for everybody who comes to St Lukes and joins our family.
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Review from Stuart L (Son of Resident) published on 11 December 2024
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Reply from Rebecca Blackburn, Manager at St Luke's Nursing Home
Thanks for taking the time to leave a review. We appreciate all feedback as it allows us to evaluate the service we provide at St Luke's. We acknowledge your comments and would like the opportunity to discuss your concerns further. If you could give me a call directly at 0113 2563547 or email Stlukes.manager@mariposacare.com at a time that suits you, so we may discuss this further and provide support in any way we can.
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Review from David W (Friend of Resident) published on 2 October 2024
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Reply from Rebecca Blackburn, Manager at St Luke's Nursing Home
Thank you David for your kind words and I am pleased that you had a lovely visit and had a warm St Lukes welcome when you first arrived.
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Review from A R (Daughter of Resident) published on 24 July 2024
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Reply from Rebecca Blackburn, Manager at St Luke's Nursing Home
Thank you Adele for your kind comments, it's a pleasure caring for and supporting your mum. I will pass on your lovely feedback to the team at St Luke's.
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Review from P T (Wife of Resident) published on 24 May 2024
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Reply from Rebecca Blackburn, Manager at St Luke's Nursing Home
Thank you for taking the time to leave your review. We value all feedback from residents and relatives to help us evaluate the service we provide at St Luke's. We acknowledge your comments and have tried to reach out to discuss your concerns but have been unsuccessful so far. We understand this may be a difficult time, so please contact me directly at a time that suits you, so we may discuss this further and provide support in any way we can.
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Review from T H (Daughter of Resident) published on 14 May 2024
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Reply from Rebecca Blackburn, Manager at St Luke's Nursing Home
Thank you for a lovely review, I will share with the St Luke's family, we do appreciate your kind comments.
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Review from Angela R (Wife of Resident) published on 14 May 2024
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Reply from Rebecca Blackburn, Manager at St Luke's Nursing Home
Thank you for your lovely review and I will share with the team, it was an honour to support you and your husband. Everybody at St Luke's prides ourselves in being a home-from-home and for caring and supporting everybody who walks through our doors. As I always say to everybody once you walk into St Luke's you are and will always be part of the St Luke's family.
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Review from Jason L (Son of Resident) published on 16 April 2024
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Reply from Rebecca Blackburn, Manager at St Luke's Nursing Home
Hi Jason. Thank you for your lovely comments, I will share them with the team. It was a privilege to support your mum and you, as we all understood how difficult it was for you being so far away. We always say at St Luke's it is a family and we show everybody who walks through the door the same care and compassion as we would a family member.
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Review from Glen M (Son of Resident) published on 4 January 2024
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Reply from Rebecca Blackburn, Home Manager at St Luke's Nursing Home
Hi Glen, Thank you for your lovely review, I will share this with the team. It's a pleasure to care for your mum, she has an amazing sense of humour.
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Review from N W (Brother of Resident) published on 22 May 2023
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Reply from Kala, Home Manager at St Luke's Nursing Home
Thank you for your lovely review; your brother is a pleasure to care for, and he has settled in well at St Luke's.
Thank you again.
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Review from Mark J (Son of Resident) published on 19 May 2023
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Reply from Kala Jessop, Manager at St Luke's Nursing Home
Hi Mark, thank you for your kind review; your dad is a pleasure to care for, a lovely man.
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Review from Katie P (Granddaughter of Resident) published on 3 November 2022
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Reply from Kala Jessop, Home Manager at St Luke's Nursing Home
Hi Katie, thank you for your lovely review; I will share this with our team.
Your grandma is a pleasure to care for; she has a great sense of humour.
Thank you again.
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Review from A T (Niece of Resident) published on 1 November 2022
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Reply from The Manager at St Luke's Nursing Home
Thanks for your review. We appreciate all feedback provided by residents and relatives as it helps to celebrate and evaluate the service we provide. It’s great to hear you’re happy with our brilliant staff team and management. We would really appreciate the opportunity to discuss your concerns regarding the nurse call system and meal options in more detail to allow us to make improvements where needed. Please can you give me a call on 0113 256 3547 or feel welcome to visit my office at any time.
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Review from Karen V (Daughter-in-law of Resident) published on 25 August 2022
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Reply from The Manager, Home Manager at St Luke's Nursing Home
Hi Karen, thank you so much for your lovely words; your mother-in-law is a pleasure to care for.
I will pass your kind words on to our team.
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Review from M H (Resident) published on 20 June 2022
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Review from Alexis M (Daughter of Resident) published on 22 December 2021
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Reply from Julie Sibson, Nurse at St Luke's Nursing Home
Thank you so much for your kind words which I will pass on to the team. It was our pleasure to look after your dad, and we will all miss him.
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Review from Tracy C (Daughter-in-law of Resident) published on 14 July 2021
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Reply from Tracey Sharp, Home Manager at St Luke's Nursing Home
Thank you so much for your kind words; it was a pleasure to care for your Dad. He was a true gentleman and is missed by all.
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Review from S S (Niece of Resident) published on 17 July 2020
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Review from C C (Friend of Resident) published on 22 January 2020
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Review from L W (Daughter of Resident) published on 29 November 2019
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The Review Score of 9.3 (9.292) out of 10 for St Luke's Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.392 for St Luke's Nursing Home is calculated as follows: ( (82 Excellents x 5) + (26 Goods x 4) + (9 Satisfactorys x 3) + (8 Very Poors x 1) ) ÷ 125 Ratings = 4.392
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for St Luke's Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Sep 2021
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Job Title: Home Manager
Joined: 2023
We are proud to introduce Rebecca Blackburn as the new Home Manager at St Lukes Care Home. Rebecca impressed us with her extensive knowledge of care and friendly personality. We are delighted to have Rebecca leading at St Lukes and look forward to seeing her progress within her position.