Mealtimes visiting restricted
Plenty of parking
Moorleigh Nursing Home has a Review Score of 8.3 (8.341) out of 10, based on 4 reviews in the last 2 years. Over all time Moorleigh Nursing Home has 10 reviews.
Review from S H (Daughter of Resident) published on 2 October 2024
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Reply from Denise Richardson, Administrator at Moorleigh Nursing Home
Thank you so much for taking the time to review Moorleigh Nursing Home, especially at such a sad time for your family. Your comments are of great importance to us. I will be sure to pass your kind words on to all the team.
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Review from I S (Son of Resident) published on 29 July 2024
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Reply from Denise Richardson, Administrator at Moorleigh Nursing Home
We are really sorry for your experience, this unfortunate situation was beyond our control. The perpetrators of this crime came prepared with a cutter for the chain. On the day your motorcycle was stolen, we did experience a power outage on the CCTV but have since managed to recover the footage. On a recent telephone conversation, you were offered to review the CCTV footage, however, you declined the offer and said you would contact us if it was needed in the future.
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Review from Louise K (Daughter of Resident) published on 3 November 2023
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Reply from Denise Richardson, Administrator at Moorleigh Nursing Home
Thank you so much for this lovely review, I will ensure all the team at Moorleigh are aware of your kind words.
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Review from John H (Son of Resident) published on 18 April 2023
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Reply from Denise Richardson, Administrator at Moorleigh Nursing Home
Thank you so much for this lovely review, I will ensure that all the team see it so they know how much they are appreciated.
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Review from Janet S (Daughter of Resident) published on 15 December 2022
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Reply from Denise Richardson, Administrator at Moorleigh Nursing Home
Thank you for this lovely review, I will ensure it is cascaded to all the team.
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Review from Heather D (Daughter of Resident) published on 24 November 2022
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Reply from Susan Coleclough, Home Manager at Moorleigh Nursing Home
We are already aware of the concerns raised in this review. We are currently liaising with the CQC in response. We urge readers of this review to look at our recent CQC report which has scored "Good" in all areas.
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Review from Susan D (Daughter of Resident) published on 1 September 2022
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Reply from Denise Richardson, Administrator at Moorleigh Nursing Home
Thank you for this wonderful review, we will pass this on to all the team.
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Review from Nigel S (Son of Resident) published on 25 May 2021
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Review from Wendy W (Friend of Resident) published on 5 December 2017
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Review from John M (Son of Resident) published on 20 March 2017
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This
Thanks again.
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The Review Score of 8.3 (8.341) out of 10 for Moorleigh Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.674 for Moorleigh Nursing Home is calculated as follows: ( (34 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 43 Ratings = 4.674
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.667 Points relating to the number of positive Reviews for Moorleigh Nursing Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 3 Positive Reviews ÷ 7.2 = 0.417
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Oct 2022
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