Bedford Court (Olive Lodge)

Broadgate Lane, Bedford Court, Horsforth, Leeds LS18 4EJ
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8.8 15 Reviews
  • Bedford Court (Olive Lodge), Leeds
Olive Lodge is located in the heart of the popular village of Horsforth, North of Leeds, making it ideally situated for enjoying community life. It is within walking distance of an array of amenities and has convenient public transport links.

This care home has been thoughtfully designed, with full wheelchair accessibility, is light and airy and offers a choice of accommodation.

The staff have a relationship-approach to providing care and support, which focuses on what is important to each individual resident in order to live well and maintain their independence.

Visitors are very welcome and people who are considering a move to a care home are encouraged to spend time at Olive Lodge, such as taking part in activities and having lunch, before making a decision.

Olive Lodge was part-funded by the Religious Society of Friends (Quakers) and is owned and managed by the Joseph Rowntree Housing Trust. Applications from Quakers are welcomed.

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Care Provided by Bedford Court (Olive Lodge)

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jennifer Stobbs (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Bedford Court (Olive Lodge)

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,122 – £1,158
  • (these prices are only a guideline, please contact Bedford Court (Olive Lodge) to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are very welcome Please contact in advance to arrange


    Residents visitors are welcome at any time.


  • Parking

  • Parking available on-site


Bedford Court (Olive Lodge) Reviews (15)

8.8

Bedford Court (Olive Lodge) has a Review Score of 8.8 (8.803) out of 10, based on 8 reviews in the last 2 years. Over all time Bedford Court (Olive Lodge) has 15 reviews.

Overall Experience

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15
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Review from D W (Son of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to thank Bedford Court for the way they made mother's last few years so pleasurable. All the staff were very caring and couldn't do enough for her. As with all homes, there are improvements that could be made in some areas if resources were unlimited, but its heart is in the right place
and I had no concerns over the way my mother was looked after.

Reply from Jenny Stobbs, Manager at Bedford Court (Olive Lodge)

Thank you for your lovely words. It was a pleasure to care for your mum. She was a great character and a big part of our Bedford Court family.


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Review from Richard F (Son of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This care home used to be good but in the last year has really gone downhill. The management team are laughable, no kettle in the kitchenette for 4 days, how long does it take to get a kettle? The toilet is leaking into downstairs and will not be fixed for over 4 days. Believe this is a health and safety
issue.
Look elsewhere for a care home!

Reply from Jenny Stobbs, Manager at Bedford Court (Olive Lodge)

Hi, Thank you for your review. I am sorry to hear of your concerns. I can confirm that the kettle has been replaced. The delay was due to there being no management on site to purchase a new one. The toilet took a little longer than expected to be fixed due to having to order the part that was needed. As per our telephone conversation, we will meet to discuss other issues you have raised on the agreed date. Kind RegardsJenny


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Review from M P (Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is the staff who make it.

Reply from Jenny Stobbs, Manager at Bedford Court (Olive Lodge)

Thank you for your lovely comment. I will pass this onto the staff.


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Review from Shirley B (Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy in Bedford Court (Olive Lodge). I have been here for two years. The manager is very kind and her door is always open to talk if we have any problems. The staff are very kind and helpful. Our rooms are kept clean and tidy.

Reply from Jenny Stobbs, Manager at Bedford Court (Olive Lodge)

Thank you for your lovely comments, Shirley. You are a big part of our Olive Lodge family and you are a pleasure to be around.


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Review from D S (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Bedford Court (Olive Lodge) in December 2023, initially for respite after a fall. The home is welcoming and all the staff are caring and helpful. The managers are always available and their doors are always open. Dad now has a permanent room and appears settled. I can thoroughly recommend
Olive Lodge.

Reply from Jenny Stobbs, Manager at Bedford Court (Olive Lodge)

Thank you for your kind words. Your dad is a great character and is a pleasure to have here at Olive Lodge.


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Review from Ian G (Friend of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a beautiful place, the best I have seen of its kind. It's in a nice location and my friend has a beautiful room with a balcony and a lovely view over the housetops. There are some things I have not rated as I do not know enough to make a valid comment, but I would definitely live here.

Reply from Jenny Stobbs, Manager at Bedford Court (Olive Lodge)

Thank you Ian for your review. I'm pleased to receive such positive feedback about our home.


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Review from J H (Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Approximately three years ago my wife and I in our late 90s could not care for ourselves so our sons applied for us to live in Bedford court. We were made very welcome and really cared for. When my beloved wife passed away last year the help and kindness of the staff was exceptional and I cannot thank
them enough to get me over that sad time. Thank you.

Reply from Larissa Bowmer, TBC at Bedford Court (Olive Lodge)

Thank you for taking the time to write such lovely words. It is a joy to have you here with us, and it was a pleasure to know and care for your beloved late wife.


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Review from H J (Daughter of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in Bedford Court are, without exception, professional, caring and responsive to my mother's needs and wishes. She has been able to furnish her room as she wants which has helped her to settle into life in a care facility.

Reply from Jenny Stobbs, Manager at Bedford Court (Olive Lodge)

Thank you for taking the time to leave a lovely review. It is very much appreciated by the whole team.
It would be good to gain further feedback on the food and drink so changes can be made to ensure a better experience in this area.


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Review from Denise F (Daughter of Resident) published on 12 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum went into Bedford Court for a weeks respite whilst I took a much needed break.
We have never needed to use respite before so this was a new experience. We chose Bedford Court as it is local and was recommended to us by my Mums neighbourhood care team.
From the minute she arrived, we were both
made to feel extremely welcome.
Mum was very well cared for during her week there and it was a relief to be able to relax knowing she was being safely looked after. She was encouraged to mix with other residents which was very pleasing as she had lost her confidence during the many months of shielding due to Covid. She made new friends and joined in a couple of activities. She really enjoyed the services of the Chiropodist and Hairdresser. Mum was very impressed with the food and enjoyed her meals. The staff were very caring without being too intrusive as Mum still enjoys some independence.
I would not hesitate in recommending Bedford Court and will definitely use them again.

Reply from Jennifer Stobbs, Registered Manager at Bedford Court (Olive Lodge)

Thank you so much for your kind words. We strive to provide the best possible care for all our residents, so it is a pleasure to receive reviews like this.


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Review from Andrew R (Son of Resident) published on 8 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your care and support renewed Mother's interest in life, food and social activities. Mother was comfortable and happy with you and her new companions.

Reply from Jane Edgeley, Care Home Manager at Bedford Court (Olive Lodge)

Thank you for your kind words, it was a pleasure to have your mother as a resident as her smile lit up the room.


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Review from Gill V (Daughter of Resident) published on 24 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I researched very carefully which care home my father should go to and am very pleased that I chose Bedford Court. He was there for 7 months and received a high standard of care throughout that time, especially so during the last few weeks of his life. The staff (carers, management, admin and domestic)
all showed genuine care and compassion for him, my mother and myself and did everything possible to make him feel valued and comfortable. I would highly recommend this care home.

Reply from Jane Edgeley, Care Home Manager at Bedford Court (Olive Lodge)

Thank you for your very kind words. It was an absolute pleasure to look after your father and he will be missed.


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Review from Richard H (Friend of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend and neighbour became unable to live safely at her home of 59 years. My wife and I researched available care homes and found Olive Lodge the most suitable. Since moving in she has flourished. She is happy, comfortable, safe and eating regularly. She has got stronger; her sociability has improved
and enjoys a much-improved quality of life. Each time we visit we are delighted and amazed by the change. The care is superb and the management system reflects a genuine concern for the residents.

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Review from Jonathan C (Son of Resident) published on 6 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing the correct Care Home is a stressful time. I chose Bedford Court for my Mum mainly because it was at the top of our road. Any doubts I had were quelled almost immediately and we have never regretted our decision for mum to live there. Mum's health steadily improved from the wonderful care she
received. I cannot praise Bedford court and in particular its wonderful staff more.


It's just as important for friends and relatives of residents to like a care home as the resident themselves. I have always been made to feel welcome, I am always listened to if I have any concerns or wish to relay my mum's wishes. I would never have thought I'd say this, I enjoy my visits, value the friendships I have made with Mums carers and have fun! which in turn means I visit more regularly.


Mum Died very recently, I will, of course, miss her, I'll also miss my visits to Bedford court and the protective arm it wraps around its residents and their families.


Reply from Rachel Barber, Registered Community Manager at Bedford Court (Olive Lodge)

Thank you for your lovely feedback. We truly enjoyed getting to know your mum and family. Staff and I have had many memorable conversations with your mum. Your mum was extremely proud of her family. She loved talking with all of us about books especially Harry Potter, stargazing, gardening, buttons (she was fascinated by the intricate patterns of them) and general affairs. Your mum always made an effort on her appearance. She will be missed by all of us. As discussed we will continue to see you as you would like to volunteer. Thank you. We welcome the continued involvement of families in the home from the local community.


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Review from Carol A (Daughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 8 months of her life in this care home environment. At all times from her first initial visit, up until her peaceful departure, she was treated with respect, care and patience by every member of staff I have ever come across. The rooms are modern, clean and spacious and all
have an open outlook onto well-kept grounds or the central gardens. Because residents furnish their own rooms, it gives a more personal touch to the environment. Care staff were attentive and friendly with an approachable manner and nothing ever seemed too much to ask. Plenty of activities and entertainment were on offer for those able and wanting to get involved. Mum's end of life care by the home and community NHS was exceptional and the support given to the family as well made a very difficult time easier for us all.

Reply from Rachel Barber, Community Manager at Bedford Court (Olive Lodge)

Thank you for taking the time to provide such kind feedback. We are very happy to have met the needs of both your mother and family. We really enjoyed getting to know your mother, whose passion for owls was great fun. She shared many fabulous stories with us and clearly had an amazing family. We greatly appreciated the family sharing their musical talents for the benefit of your mother and other residents. The outstanding partnership with the end of life team really helped us all to support your mother to a peaceful end.. We miss her and look forward to seeing the family again when you feel ready to share your talents. “


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Review from Ellie P (Granddaughter of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely nan has received the most compassionate, amazing, dignified care from the awesome staff at Bedford Court. The staff here define the word "care". The whole of our family has seen my nan in the 8 months of being at Bedford Court thrive and enjoy/get the utmost from the last months of her wonderful,
long life. I have nothing but the utmost praise for every person at this home who is contributing to or caring directly for their elderly people. They are amazing. Thank you.

Reply from Rachel Barber, Registered Manager at Bedford Court (Olive Lodge)

Thank you very much for your kind words. We do take pride in providing person-centred care to all our residents. We really enjoyed getting to know your nan who was a very special woman. She had a very full life which she was able to share with many people. We are very glad we have exceeded your family expectations of the level of care received by your nan at Bedford Court.


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Current Review Score: 8.8 (8.803)

Overview of Review Score

The Review Score of 8.8 (8.803) out of 10 for Bedford Court (Olive Lodge) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.270 for Bedford Court (Olive Lodge) is calculated as follows: ( (55 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 89 Ratings = 4.27

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.533 Points relating to the number of positive Reviews for Bedford Court (Olive Lodge) is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 7 Positive Reviews ÷ 8.4 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Michelle

Michelle Bowmer

Job Title: Deputy Manager

Joined: 2005

I have worked at Olive Lodge for 18 years. It is a lovely place to work.


Frequently Asked Questions about Bedford Court (Olive Lodge)

What types of Care is Bedford Court (Olive Lodge) registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bedford Court (Olive Lodge) provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Bedford Court (Olive Lodge) have?

There are 42 Single Rooms.

What are the Facilities & Services at Bedford Court (Olive Lodge)?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bedford Court (Olive Lodge) to the centre of Leeds?

4.9 mile(s) as the crow flies, distance by road may be significantly further.