Pennington Court Care Home

Hunslet Hall Road, Leeds LS11 6TT
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9.0 35 Reviews
  • Pennington Court Care Home, Leeds
Pennington Court Care Home prides itself on its care and has a long-standing reputation for excellence with residents, families and health professionals.

Carers recognise that making the decision to live in a care home is seldom an easy one and never forget that their clients are individuals with unique needs and wishes. A highly skilled team of dedicated professionals take pride in delivering care that respects personal choices and caters for individual tastes.

Pennington Court is proud of the excellent standards of care which its staff deliver and the homely atmosphere which exists throughout the home.

What’s included at a glance:

• Convenient location, close to Leeds city centre

• Single, comfortable rooms, some with en-suite facilities

• Spacious lounges and airy dining spaces

• Sheltered courtyard garden

• Hairdressing salon

• Variety of social activities to suit all tastes

• Good wholesome food

Please note all rooms are non-smoking but there is an outdoor smoking area if required.

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Care Provided by Pennington Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Kim Turton (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Pennington Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £813 – £1,095
    • Self-Funded Residential Dementia Care £813 – £1,095
    • RESPITE Self-Funded Residential Care £813 – £1,095
    • RESPITE Self-Funded Residential Dementia Care £813 – £1,095

  • Fees include accomodation, all meals, laundry, care and support and social activities (exc trips).


    Additional charges apply for services such as hairdressing, chiropody, opticians etc
  • (these prices are only a guideline, please contact Pennington Court Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at all times but we'd kindly request where possible to avoid mealtime unless you want to eat with your family member/ friend.


    Meal times (8am-9.30am / 12.30pm-1.30pm / 4.30pm-5.30pm)


  • Parking

  • For parking:
    Once you are on Hunslet Hall Road and have seen Pennington Court take your next left onto Disraeli Terrace. Then 1st left into Disraeli Gardens. Continue forward and you will see a car park
    on your left which is available free of charge for visitors.


Pennington Court Care Home Reviews (35)

Total of 35, showing 1-20
9.0

Pennington Court Care Home has a Review Score of 9.0 (9.014) out of 10, based on 9 reviews in the last 2 years. Over all time Pennington Court Care Home has 35 reviews.

Overall Experience

  • 23
  • 7
  • 0
  • 0
  • 5

Date Published

35
1
2
9
26

Review from Janice H (Daughter of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Pennington Court for almost 18 months before she passed away. She was well looked after by the staff and treated with kindness. As a family, we found the staff friendly and helpful, able to answer any questions we had, and address, if any, our concerns. I wouldn't hesitate to recommend
Pennington Court.

Reply from Kim Roper-Turton, General Manager at Pennington Court Care Home

Good Morning, Thank you so much for your review. Your mum was a pleasure to care for and will be missed. We are pleased you have a pleasant experience with us. Thank you again and I will ensure your review is passed onto the team. Kind Regards, General Manager


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Review from Julie K (Daughter of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Pennington Court for almost a year now. She is well cared for by all staff and any issues are dealt with in a timely fashion. She recently was taken ill and was adamant that she did not want to go to hospital. The staff did their utmost to avoid this and went above and beyond what
I would have expected. They kept a close eye on her and she was monitored via the 'virtual ward' at the home and kept me updated at all times.

Reply from Sharon Earnshaw, Operations Manager at Pennington Court Care Home

Thank you so much for your taking the time to provide a review. We're pleased to hear that you had a positive experience with our care. I will ensure your comments are passed on to the manager and team at Pennington Court.


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Review from J B (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad went here for respite in October but unfortunately fell and ended up in hospital after 3 days. The doctor in the hospital was unwilling for him to be discharged back to the home and kept him in hospital until I returned from my holiday. His condition deteriorated and he has now had to move into
permanent care which we had been trying to prevent. I had some initial concerns as the call button in his room didn’t work and there was no motion sensor in his room so the staff would know to assist him in the night but I was assured by the staff that wouldn’t be a problem. There was a mix-up over which room he was to go in and we had to move him from one to another. I passed on my concerns to the manager but she wasn’t really interested. I have also contacted one of the Senior Managers who was apologetic and sympathetic but I do regret placing my dad in there.

Reply from Paul Torrance, Operations Director at Pennington Court Care Home

I'm deeply sorry for the challenges your dad faced during his October respite at our home. We regret any distress caused. We take your concerns seriously, especially regarding the malfunctioning call button and the lack of a motion sensor. Our investigation aims to prevent such incidents.
We also regret the room allocation mix-up and the manager's lack of interest. We're rectifying communication issues to avoid similar oversights. Apologies for falling short of our service standards.
I appreciate your feedback with the Senior Manager. We're actively improving our processes and communication. Rest assured, corrective measures are in place.
Please be assured we have taken immediate steps to address your concerns.


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Review from Tracy Q (Daughter of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Booked my Dad in for a week's repsite on the 1st of October. Initially, he was upset and wanted to come home, but did eventually settle with the encouragement from the lovely staff, although Dad couldn't wait to come home he still talks fondly of the lovely staff who looked after him. The home is lovely
and clean and the staff seem to love their jobs, nothing is too much trouble for them.

Reply from Paul Torrance, Operations Director at Pennington Court Care Home

Thank you for your kind words and feedback, We will share this with the team.
kind regards.


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Review from Tammy T (Granddaughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pennington Court is superb. My nan has been here for nearly five years, and the care is phenomenal. The nurses and staff are so kind, and there are lots of familiar faces that have been there from the start. The food is good, and she's fed at regular intervals. She's turned at regular intervals, and
her care plan is constantly being updated. I'd recommend Pennington to anyone looking for a care/nursing home.

Reply from Debra Hall, General Manager at Pennington Court Care Home

Thank you for your kind words. We are so pleased you and your nan are happy with the service provided at Pennington Court.


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Review from J A (Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been here a couple of months but find it so far very good. The meals are alright, just enough for me. I find it very good in more than one way that everything here is up to the standards that are required by law. No grumbles whatsoever.
Thank you.

Reply from Debra Hall, General Manager at Pennington Court Care Home

Thank you for your review of Pennington Court. We are pleased you're happy and enjoying your stay with us.


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Review from Glen M (Son of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stopped at Pennington Court for one weeks respite care and required nursing care. In using nursing respite care for the first time we were naturally apprehensive. However, from our first visit to see the facilities and care afforded, we were very impressed. This experience continued throughout
Mum's respite care and gave us peace of mind. The communication was first-class throughout as was the attention to detail. The ‘feel’ of the nursing home was both professional and friendly. Mum really enjoyed her stay and we have booked Mum in for another two weeks from mid-June.

Reply from Debra Hall, General Manager at Pennington Court Care Home

Thank you for your lovely comments. It was a pleasure looking after and spending time with your mum. We are looking forward to seeing her again later this month.


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Review from Elizabeth B (Wife of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was unhappy at the need for the respite care for myself. I was totally exhausted and this was his first respite. I'm so happy my husband came to Pennington Court Nursing Home - he's been very happy. Everything was first class and I hope he will be able to come back next time!
Thank you all
so much.

Reply from Debra Hall, General Manager at Pennington Court Care Home

Thank you for your lovely comments - we are pleased your husband enjoyed his time at Pennington Court.


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Review from Paul H (Son of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been looked after by this care team for the last three-plus years, and she enjoys a wide variety of activities that entertain her. Mum can also enjoy baking and crafts, bingo and quizzes. All the staff are friendly and approachable; they always show the greatest respect and care. The staff
treat Mum like a well-loved member of their family. The staff go above and beyond to the care of these working family.

Reply from Debra Hall, General Manager at Pennington Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members who feel their loved ones are being looked after well. At Pennington Court 'respect' is a core value.


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Review from K S (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very settled and happy in Pennington Court. We know she is well looked after and safe. She loves the staff and feels comfortable asking for help. Food is good quality and plentiful with good choices. The home feels to mum like a hotel.

Reply from Debra Hall, General Manager at Pennington Court Care Home

Thank you for your review of Pennington Court. We are delighted that you are happy with our care for your family member.


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Review from A S (Niece of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residential staff, one word, amazing. They give a nothing is too much trouble approach. Very helpful, very understanding and feels like a home from home.

Reply from Debra Hall, General Manager at Pennington Court Care Home

Thank you for your comments - Staff takes pride in their approach to all residents and strive to make Pennington Court a 'home from home'.


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Review from Nicola L (Granddaughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly can not recommend Pennington Court enough. The love, care and compassion shown to my beautiful Nan during her time living here was truly amazing. Myself and wider family visited her often, and always welcomed by staff and carers.
Her bedroom was cosy and comfortable, with her own belongings
making it homely.
My nan's care was tailored to her needs, helping to maintain her dignity yet also encouraged to keep her independence for as long as possible, with just the right level of care and input when needed.
We sadly lost my nan in December and the team were fantastic with us at this very sad time. We, as a family will be forever grateful. 100% Recommended.

Reply from Debra Hall, General Manager at Pennington Court Care Home

Thank you from all the staff at Pennington Court for your kind words. We always appreciate relatives taking the time to provide a review. It was a privilege to have known your nan, who will always remain in our hearts, and we take great pride in knowing she was happy.


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Review from Derek S (Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have now been at Pennington Court for three years. Firstly in the care home, then independent living. On the whole, I have found both the accommodation, care and staff to be most satisfactory.

Reply from Debra Hall, General Manager at Pennington Court Care Home

Thank you for your kind review of Pennington Court. We are really pleased you continue to enjoy your time with us.


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Review from K M (Nephew of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the support and care my uncle receives. The staff are very polite and helpful. Very clean environment and the staff are very knowledgeable. Would highly recommend it.

Reply from Gail Lawton, Finance Director at Pennington Court Care Home

Thank you so much for your kind review. It's a pleasure to be able to provide care and support to your uncle and we're pleased to hear that you are happy with the service he receives from our team.


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Review from M B (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very pleasant and helpful.

Reply from Paul Torrance, Operations Director at Pennington Court Care Home

Thank you for your review of Pennington Court. We are delighted to see from your scores that you are happy with all aspects of our care for your family member. Many thanks.


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Review from P S (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say I think Pennington Court do a fantastic job of looking after my mam. They are always there for her, friendly staff always deal with her medical needs and are so welcoming to the family.

Reply from Paul Torrance, Operations Director at Pennington Court Care Home

Thank you so much for sharing your feedback on your mum's care. Our staff always aim to provide the highest level of care and we are delighted to hear you always feel so welcomed when you visit.


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Review from D H (Resident) published on 29 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found my experience up and down but it's a big change from running your own home but feel sure I am going to be alright, now I have been in Pennington Court Nursing Home 1 year and 3 months.

Reply from Paul Torrance, Operations Director at Pennington Court Care Home

Thanks for sharing your review. It's great to hear that feel settled at Pennington Court.


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Review from Trevor A (Resident) published on 29 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked after very well. Caring and cheerful staff and management. Nothing to complain about - first class.

Reply from Paul Torrance, Operations Director at Pennington Court Care Home

Thanks for sharing your review Trevor. We are delighted to hear that you rate our care and support so highly.


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Review from Rita T (Daughter of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum lived here for just over 6 months. On several occasions when I visited, she still had tablets in her mouth, on her tongue, unswallowed. There was usually a cup of drink on the table which she was unable to reach, so she was always thirsty. We asked many times for the hairdresser to perm mum's
hair but when we went it was getting cut far too short and not permed. On a visit on Thursday 5th May we pointed out swelling on her face, they hadn't noticed. Someone from GP surgery referred her for a scan. The next we heard, was Saturday 7th May, Mum was sent to the hospital, not eating or drinking. When I got there, Mum looked terrible, her whole face and neck were swollen and she was very, very ill. My mum was diagnosed with staph disease, this turned to sepsis, and sadly she passed away in the early hours of Thursday 12th May. My mum should have been sent to hospital on the Friday to receive antibiotics sooner. I put an official complaint in with the manager. Not heard anything since. Do not recommend!

Reply from Paul Torrance, Operations Director at Pennington Court Care Home

Thank you for your feedback. We have received your complaint and are currently investigating all the points you have raised. We take all comments extremely seriously and are very disappointed to hear about the concerns you had about your Mother's care experience at Pennington Court. Our residents' health and well-being remain our unconditional priority. You may be aware that we have a newly appointed manager at Pennington Court who is currently investigating the points you raised through the appropriate channels and will respond to you directly once that review has been completed.


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Review from C S (Son of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very poor service. Will harass the resident if payment is not made. Stay well clear, better ones around. Buzzer going off and no staff until 50 minutes later. Wouldn't put my dogs in there. Rude staff, poor and little food for the money.

Reply from Gail Lawton, Finance Director at Pennington Court Care Home

Thank you for your feedback. As your Mum has been living here since November 2020, we thought she was very happy with the services she is receiving. It is very disappointing to hear that you are unhappy with the care your Mum receives from us. We will of course be happy to investigate the points you have raised and will contact you accordingly. Whilst various discussions have been held over the last 12 months relating to a number of unpaid bills, we do hope that you will appreciate the need for clients to pay for the services they receive and we now thank you for settling the account.


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Current Review Score: 9.0 (9.014)

Overview of Review Score

The Review Score of 9.0 (9.014) out of 10 for Pennington Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.459 for Pennington Court Care Home is calculated as follows: ( (67 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 98 Ratings = 4.459

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.555 Points relating to the number of positive Reviews for Pennington Court Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 8 Positive Reviews ÷ 10.6 = 0.755

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Kim

Kim Turton

Job Title: General Manager

Joined: 2024

Kim has been working in care since her first role as a carer in a hospital aged 18.


Before her training to become a Registered Nurse, she spent three years combined working across hospital and community care including work in care homes and in domiciliary care.


During her training to become a Registered Nurse, she worked across all age groups from neonatal to older people. She has extensive experience in supporting people with mental health, complex care needs and learning disabilities.


Having completed her BSc Nursing degree she went on to secure a Masters in Health Care Management.

In her own words, she loves working with older people as she "Loves making a difference to people’s lives."


No image found

Anita Matthews

Job Title: Deputy General Manager

Joined: 2006

Anita has worked at Pennington Court for 20 years.


Frequently Asked Questions about Pennington Court Care Home

What types of Care is Pennington Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pennington Court Care Home provide?

Palliative Care, Convalescent Care, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Pennington Court Care Home have?

There are 53 Single Rooms.

What are the Facilities & Services at Pennington Court Care Home?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pennington Court Care Home to the centre of Leeds?

0.7 mile(s) as the crow flies, distance by road may be significantly further.