Willow Bank Nursing Home

5/7 Barwick Road, Cross Gates, Leeds LS15 8SE
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9.6 45 Reviews
  • Willow Bank Nursing Home, Leeds
Willow Bank Nursing Home is a large 1950’s purpose-built care home situated in the popular Leeds suburb of Cross Gates, just off junction 46 of the M1 providing residential, nursing and respite care for 33 residents. The communal areas in the home have been refurbished in May 2021 and all bedrooms come with furniture provided but they do welcome any furniture you want to bring to the home to make your stay at Willow Bank more comfortable.

The home is located over two floors and the ground floor accommodates 12 en-suite bedrooms, a spacious lounge, dining room and quiet lounge with access to the gardens and patio. The first floor holds the remaining 21 bedrooms and hairdressing room and is accessible by lift or stairs.

The home is close to local amenities including shops, library, doctors surgery, pharmacy, public house and hairdressers which are within walking distance. The home has 14 car parking spaces for visitors driving to the home and the number 40 bus stop is close to the home for visitors arriving by public transport.

Willow Bank offers an excellent dining experience for those living at the home and has a 5-star food hygiene rating. They believe that food is an important aspect of any home and they offer a choice of breakfast, lunch, evening meal and snacks throughout the day.

There are various activities planned each day at Willow Bank including a regular cheese and wine evening which is always popular with the residents, 1-1 time, entertainers as well as home-based activities. Wi-Fi is available throughout the home for residents who want to enjoy spending time hosting zoom calls with family and friends.

For further information about the home, book a tour or request a sample menu and activities pack, call their administrator at the home who will be delighted to help.

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Care Provided by Willow Bank Nursing Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sarah Gilligan (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (37)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for Willow Bank Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,294
    • Self-Funded Nursing Care from £1,646

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Willow Bank Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Onsite car parking at the home.


Willow Bank Nursing Home Reviews (45)

Total of 45, showing 21-40
9.6

Willow Bank Nursing Home has a Review Score of 9.6 (9.594) out of 10, based on 12 reviews in the last 2 years. Over all time Willow Bank Nursing Home has 45 reviews.

Overall Experience

  • 35
  • 8
  • 2
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Date Published

45
4
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12
33

Review from Anne F (Daughter-in-law of Resident) published on 3 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know the home is the right place for my mother-in-law I can tell by the way she smiles at all the staff. Nothing seems too much trouble.

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Review from R B (Wife of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came here in Jan with having dementia he is not always the easiest person to look after. I think he has settled in very well and all the staff always do their best. Thank you.

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Review from Christine P (Daughter of Resident) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam is in willow bank care home.
She is very well looked after and I am happy with the care they give my mam.
They looked after mam when she got the covid 19 and now she's on the mend.
So thank you all the staff.

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Review from Mary B (Resident) published on 5 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so caring and I feel very safe. The nursing staff pick up on anything thats untoward and act very quickly if there is an issue. I am looked after so well. I am so glad I came here. The alternative bears no comparison living in my own house with no support. My family is so pleased I am
looked after so well. The support I received is second to none.

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Review from J C (Son of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On two recent visits when my mother has needed urgent attention, I have had to roam the corridors looking for staff members as pressing the buzzer has no effect. On finding staff, I have been met with surely, pouting stares and on one occasion a smirk! I am also very concerned about my mother's dramatic
weight loss. I must point out too, although Willow Bank style themselves as a care home with nursing, I've seen no evidence of any nursing element.

Reply from Fran Walker, Marketing at Willow Bank Nursing Home

Hello,
Thank you for your feedback, we are very sorry to hear that this has been your experience at Willow Bank. Heather the new Manager will be in touch with you to discuss any issues you have as we would love to resolve them and ensure it does not happen again the future. Please do not hesitate to inform the manager at any time if you have further questions.


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Review from Sylvia F (Wife of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was thankful to be introduced to Willow Bank through Leeds Care Services when end of life care was required for my husband in November 2018. My family and I have been so grateful for the care, kindness and consideration shown to my husband and us during this very emotional time. It has been so reassuring
to rely on the efficiency and professionalism of all the staff when we could not be present and particularly during the last weeks of his life. Thank you to the whole team and we certainly recommend your service without reservation.

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Review from Sarah O (Daughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough at Willow Bank for the expert and compassionate care you showed my father in his short stay at the home.
The care of the staff was second to none, particularly in his final hours, so comfortable and the support extended to my family at this difficult time.

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Review from Janice A (Daughter of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Bank Care Home was my number one choice when it became clear that my dad needed 24 hour care after being in hospital for a few weeks. Willow Bank is nothing like a hospital (thank goodness). The care and attention they gave to my dad I will be forever grateful for. Not only were they very kind
and thoughtful towards my dad but also his family, especially me. I was so thankful that my dad actually got a room there when he needed it (which was lovely by the way). I can’t thank all the staff enough for everything they did for him, what an amazing place.

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Review from Jamie R (Great-grandson of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hello. I would like to thank so so much for looking after my relative. Your care was really good and all of the staff were really good. It was a really good environment and I would always recommend it.

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Review from Andrew R (Great-grandson of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hello. Thank you so much for looking after my great -grandma you looked after her really well with great hospitality, warm and cosy rooms and good food. My great grandma always looked happy when she was at Willow Bank.

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Review from William S (Friend of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff helpful and friendly.

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Review from Carolyn S (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care home. Lovely caring staff and nurses. My Mum was cared for and looked after very well.

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Review from John H (Son of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Drom the minute we went to see the home right until mum passed away, my experience with Willow Bank was delightful. My mum went there for end of life care and when she passed away it was peacefully. She was in no pain and had been treated with respect and the utmost care throughout her stay.

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Review from Sarah R (Granddaughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willowbank is fantastic in every way. My grandmother spent her final two months being cared for in this warm, clean, caring and professional environment. The staff were kind and considerate, her room was clean and cosy and the overall atmosphere of Willowbank was one of empathy and warmth. My grandmother
was a special person and I know she would have agreed. Many thanks to all the staff at Willowbank, you are truly amazing.

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Review from Linda J (Son of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mum was only at Willowbank for a short while she was cared for in a caring and appropriate way. She was always clean and tidy and the room was clean as well. All the staff were helpful, friendly and caring.

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Review from Alice D (Wife of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff, friendly, with a range of activities. Problems addressed. Nice nurses, good nursing care. Can be a little quiet on a weekend but plenty to do in the week.

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Review from Joyce M (Resident) assisted by family/friend published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only been here two days, staff have been very helpful, mam seems a lot brighter.

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Review from Robert H (Son of Resident) published on 1 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although we visit our mother on four or five days a week, this is only for an hour or two at a time which makes it difficult to give meaningful comments. We get very little sense out of our mother with regard to the rest of the time.


The staff we have met seem very friendly, obliging and efficient,

and the management appear similar and very capable.


It is very difficult to give a truly considered opinion under many of the headings due to lack of direct experience. As far as we are concerned there are no problems and everything is satisfactory.


As to value for money, we chose to contribute to the cost because of the marked difference between MMCG and “standard” care homes in terms of the staff and the general standard of the site. We are happy to pay the extra with this in mind.


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Review from Kerry C (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is really friendly and approachable. They deal with issues promptly. Dad gets really good care. I feel reassured when I leave, he is in safe hands and that gives me peace of mind.

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Review from Liz H (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum received excellent nursing care during her 18 months at Willow Bank.
She was extremely frail on discharge from hospital following a stroke and was eating and drinking very little.
There was a significant improvement when she was offered tempting food to eat and well positioned in bed reducing
her discomfort.
Despite her poor communication skills, staff tried really hard to understand her wishes.
I never regretted the journey across Leeds to visit as I was confident she was receiving the best possible care given the problems nationally with nurses and care worker recruitment.

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Current Review Score: 9.6 (9.594)

Overview of Review Score

The Review Score of 9.6 (9.594) out of 10 for Willow Bank Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.594 for Willow Bank Nursing Home is calculated as follows: ( (90 Excellents x 5) + (40 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 138 Ratings = 4.594

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Bank Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2023

Overall
Inadequate

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Inadequate

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Basel

Basel Qandil

Job Title: Home Manager

My name is Basel Qandil, and I am the Home Manager at Willow Bank Nursing Home. I am a qualified nurse (2006) with Executive Master's in Health Care Administration (2016). I have about +15 years of experience in health care, dealing with both adult and paediatrics in long-term high complex needs settings.