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Free parking on site
Attlee Court Care Home has a Review Score of 9.8 (9.826) out of 10, based on 21 reviews in the last 2 years. Over all time Attlee Court Care Home has 30 reviews.
Review from Pat L (Wife of Resident) published on 22 January 2025
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Reply from Julie Moran, Trust Care at Attlee Court Care Home
Thank you for your review and positive words regarding your experience so far of the care, support and environment at Attlee Court. We will feed this back to the team, thank you we appreciate you taking the time to complete the review, we use all of our feedback to develop the service and peoples experiences.
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Review from Russell W (Son of Resident) published on 20 January 2025
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Reply from Michelle Smith, Home Manager at Attlee Court Care Home
Thank you so much for your lovely review. I will make sure I let the staff know your feedback. It was a pleasure to look after your dad.
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Review from H L (Brother of Resident) published on 16 January 2025
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Reply from Michelle Smith, Home Manager at Attlee Court Care Home
Thank you for your lovely review. I will pass it on to the staff.
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Review from E T (Daughter-in-law of Resident) published on 15 January 2025
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Reply from Michelle Smith, Home Manager at Attlee Court Care Home
Thank you for your lovely comments. I will ensure I pass these on to the staff.
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Review from P M (Son of Resident) published on 17 July 2024
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Reply from Michelle Smith, Home Manager at Attlee Court Care Home
Thank you for your lovely comments I will ensure these are passed on to the staff team. We are very honoured to have your mum as part of the Attlee Court family. Thank you - Home Manager.
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Review from Sally S (Daughter of Resident) published on 28 June 2024
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Reply from Michelle Smith, Home Manager at Attlee Court Care Home
Thank you so much for your lovely comments. I will pass on your praise to our staff.
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Review from J W (Son of Resident) published on 31 May 2024
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Review from Michael T (Grandson of Resident) published on 8 May 2024
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Reply from Michelle Smith, Home Manager at Attlee Court Care Home
Thank you for your review, I will pass your comments on to the staff.
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Review from Joanne R (Daughter of Resident) published on 1 May 2024
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Reply from Michelle Smith, Home Manager at Attlee Court Care Home
Thank you for your lovely review. I will ensure I pass on your comments to our maintenance and safety lead.
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Review from Ann W (Wife of Resident) published on 17 April 2024
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Review from Vikki H (Daughter-in-law of Resident) published on 17 April 2024
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Reply from Michelle Smith, Home Manager at Attlee Court Care Home
Thank you so much for your lovely review I will pass on your comments to the staff team.
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Review from Laura H (Relative of Resident) published on 16 April 2024
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Reply from Michelle Smith, Home Manager at Attlee Court Care Home
Thank you. It was a pleasure to care for your dad. I am glad we could offer you some comfort at such a difficult time. I will pass on your comments to the staff team.
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Review from Sandra F (Daughter of Resident) published on 16 April 2024
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Reply from Michelle Smith, Home Manager at Attlee Court Care Home
Thank you for your review, it is a pleasure to care for your parents and I will share your comments with the staff team.
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Review from Jason M (Son of Resident) assisted by family/friend published on 16 April 2024
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Reply from Michelle Smith, Home Manager at Attlee Court Care Home
Thank you so much for the review. Your positive words will be passed on to the staff who care for your family member.
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Review from G A (Daughter of Resident) published on 21 December 2023
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Reply from Michelle Smith, Home Manager at Attlee Court Care Home
Thank you so much for your lovely review. It's lovely to hear how much your mum has settled here, I will pass your comments on to the staff. Kind regards.
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Review from R W (Daughter of Resident) published on 18 December 2023
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Reply from Michelle Smith, Home Manager at Attlee Court Care Home
Thank you so much for your lovely review. We love welcoming new residents into the Attlee Court family. I will pass on your review to all the staff. Kind regards, Michelle.
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Review from A T (Son of Resident) published on 13 December 2023
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Reply from Michelle Smith, Home Manager at Attlee Court Care Home
Thank you for your review, we are really pleased your dad is settling in and you are happy with his care. A warm welcome to the Attlee Court family. Kind regards Michelle.
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Review from D P (Daughter of Resident) published on 25 October 2023
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Reply from Thomas Ogden, Head of Development and Engagement at Attlee Court Care Home
Thank you so much for your lovely comments about our home and team. We will pass this on to our fantastic team at Attlee Court.
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Review from L V (Daughter of Resident) published on 24 April 2023
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Reply from Thomas Ogden, Head of Development and Engagement at Attlee Court Care Home
Thank you so much for your lovely comments. We really appreciate your feedback on our service.
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Review from M C (Son of Resident) published on 17 April 2023
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Reply from Thomas Ogden, Head of Development and Engagement at Attlee Court Care Home
Thank you so much for this review of our home. We are certainly proud of the recent renovations and our team that maintain a high standard of care.
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The Review Score of 9.8 (9.826) out of 10 for Attlee Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.826 for Attlee Court Care Home is calculated as follows: ( (200 Excellents x 5) + (40 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 241 Ratings = 4.826
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Attlee Court Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2023
Michelle has 8 years working within the care sector and 25 years working within management, in various different sectors, Michelle has always stated that she believes in leading from the front.
Michelle is dedicated to ensuring that the home offers exceptional standards of care in comfortable surroundings, with positive outcomes for people, One of Michelle's biggest passions is delivering person-centred care to the people she supports, and creating a positive environment for individuals she supports and staff.
Job Title: Deputy Manager
Joined: 2023
Job Title: Senior Care Assistant
Joined: 2022
Job Title: Activities Coordinator
Joined: 2001
"I started working at Attlee Court in February 2001, I started my career as a Care Assistant for 14 years and then Activities Coordinator for the last 8 years. I always ensure the residents lead fulfilling lives. We must have a good home otherwise I wouldn’t still be here. Come and join our team!"
Job Title: Head Cook
Joined: 2009
"I started in care after my children started full-time at school. I started my career as a domestic assistant and worked part-time, then swiftly moved into the kitchen and was the cook's assistant. I love being in the kitchen cooking for all our lovely ladies and gentlemen that live with us, I completed all the training I possibly could and was promoted to Head Cook."
"After 14 years at Attlee Court, I continue to help make positive changes for the residents to live fulfilling healthy lifestyles."
Job Title: Head Housekeeper
Joined: 2016