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Carr Gate Care Home has a Review Score of 8.1 (8.100) out of 10, based on 4 reviews in the last 2 years. Over all time Carr Gate Care Home has 58 reviews.
Review from Elaine H (Daughter of Resident) published on 16 April 2024
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5.0 out of 5
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Review from Wendy B (Daughter of Resident) published on 8 March 2024
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5.0 out of 5
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Review from Janet S (Daughter of Resident) published on 3 November 2023
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4.0 out of 5
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Review from S J (Daughter of Resident) published on 11 April 2023
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5.0 out of 5
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Review from Alan W (Brother of Resident) published on 2 March 2023
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Overall Experience
4.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Carr Gate Care Home
We are very sorry your brother had this experience. This is not the experience we would expect our residents to have and this has been addressed with the team on duty and the wider team to ensure this does not happen again.
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Review from Angela B (Daughter of Resident) published on 20 February 2023
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5.0 out of 5
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Review from S P (Power of Attorney of Resident) published on 20 February 2023
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4.0 out of 5
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Review from Kevin H (Son of Resident) published on 20 February 2023
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5.0 out of 5
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Review from Louise T (Daughter of Resident) published on 30 December 2022
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Overall Experience
5.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Carr Gate Care Home
Thank you for your generous feedback. Our staff team are pleased they have been able to support you and your loved one to such a high standard. Your feedback around the type of flooring has been listened to and we do change flooring where this is required for people's needs, however, some people still prefer carpet. We will continue to work with residents to meet their needs and preferences. Thank you for taking the time to pass on your thanks and appreciation.
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Review from Stephen B (Son of Resident) published on 6 December 2021
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5.0 out of 5
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Review from Lorraine L (Daughter of Resident) published on 3 September 2021
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5.0 out of 5
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Review from Josie S (Daughter of Resident) published on 16 July 2021
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4.0 out of 5
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Review from K E (Daughter of Resident) published on 22 June 2021
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Overall Experience
4.0 out of 5
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Review from Rebecca B (Daughter of Resident) published on 18 June 2021
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Overall Experience
4.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Carr Gate Care Home
Thank you for your feedback, and we are delighted to hear that your Mother has settled into Carr Gate well. I would like to offer my assurances that the staffing numbers deployed at the weekend match those of during the week, as we recognise that our Resident’s needs are the same, whatever day of the week it is. Your Mother may notice that the home is less ‘busy’ on the weekends, as GPs, Physiotherapists and other Allied Health Professionals do not routinely visit on a weekend, further to this, some of our Ancillary Staff, such as the Home Administrator and Maintenance Operative do not routinely work during the weekend period. If you would like to discuss your concerns further, please don’t hesitate to contact the Home Manager on 01924 828105.
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Review from Paula D (Daughter-in-law of Resident) published on 8 June 2021
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5.0 out of 5
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Review from David H (Son-in-law of Resident) published on 11 May 2021
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4.0 out of 5
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Review from M H (Son of Resident) published on 4 May 2021
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4.0 out of 5
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Review from J E (Son of Resident) published on 16 December 2020
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5.0 out of 5
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Review from John L (Son of Resident) published on 28 September 2020
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5.0 out of 5
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Review from Georgina (Daughter of Resident) published on 30 June 2020
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Overall Experience
4.0 out of 5
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Carr Gate Care Home
In your letter of complaint, you advised that you did not believe that pressure ulcers can form to the severity that your Mother has experienced in a 48 hour period. The safeguarding officer who was investigating liaised with the District Nursing team and they confirmed that this tissue damage was not evident when they last assessed your Mother two days before she became acutely unwell. Your Mother developed pressure damage to her heels when her health deteriorated rapidly which compromised her skin integrity, this was exacerbated when she became bed-bound and was unable to manage her own positional changes. You advised us that you do not believe that staff undertook positional changes. I do not substantiate that your Mother did not have any positional changes carried out over a 48 hour period as the pressure damage would have been extensively worse to all bony prominence on her body if the staff had not managed her positional changes.
As part of learning lessons from any concerns raised, we strive to make improvements, as part of my investigation, I discovered that the staff did not record positional changes on a supplementary document, despite undertaking these care interventions. These findings will be shared with the team in team meetings so that care provided can be evidenced moving forward.
I hope this provides further clarity but of course, should you wish to gain an alternative opinion, you may choose to seek advice from the tissue viability nurses if you need to further ascertain the mechanism of injury of pressure damage.
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The Review Score of 8.1 (8.100) out of 10 for Carr Gate Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.417 for Carr Gate Care Home is calculated as follows: ( (20 Excellents x 5) + (28 Goods x 4) ) ÷ 48 Ratings = 4.417
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.683 Points relating to the number of positive Reviews for Carr Gate Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 4 Positive Reviews ÷ 13 = 0.308
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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