Review from K H (Daughter of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience

Good reception from manager when we came to look around. Very good assessment at home. Respite placement.
Mum made to feel at home, good attention to personal appearance including hair and teeth. Friendly staff.
More activities would have been good.
Rooms look a bit tired, but appreciate this was

just a short term stay.

Reply from Clare Sheehan at Carr Gate Care Home

Thank you for taking the time to provide this feedback to us. We are pleased to hear that your Mother enjoyed her stay with us and you found the quality of the care delivered to a high standard. I have noted your comments about the décor and discussed this with the Housekeeping Team and Maintenance Operative. We have identified rooms that would benefit from a refresh. I have discussed your feedback around activities with our Wellbeing Co-ordinators and we have recently reviewed the hours they work throughout the day so they can provide a robust program of activities for our Residents. Once again I would like to thank you for providing feedback to us, as this helps us improve our service for our Residents.

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Review from C H (Daughter of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience

Everything about this care home is first class. My mother is so happy and content and safe here, which gives me total peace of mind.

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Review from N W (Son of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience

Sadly a very short stay for my mum but I cannot fault the professional support provided by all the staff. Thanks for all your care and support.

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Review from David C (Son of Resident) published on 15 August 2019
Submitted via Website • Report

Overall Experience

Staff gave 110 per cent all the time and was so friendly and felt like you were with friends, not in a home you could ask them anything.

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Review from B N (Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience

Very polite staff. Extremely caring. They interact with the residents.

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Review from John C (Son of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident at Carr Gate for almost three months now and is settling well.
Whenever I visit I form the impression that Carr Gate is a well run, well-maintained home that does it's best to meet the needs of the residents.
Staff are friendly, welcoming and efficient.

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Review from Alex S (Son of Resident) published on 7 March 2019
Submitted via Website • Report

Overall Experience

My mum was in the nursing section of the care home. The rooms and facilities were excellent, very good standard (like a home) and very clean. My mum didn't leave her room due to her illness, therefore sometimes, she was forgotten about with food and drink and sometimes it was cold when it reached her.

The service my mum received sometimes depended on which staff were working that day, although everyone was polite and caring with my mum only certain staff bathed, washed her and checked up on her. I marked this as excellent due to 4 specific staff members and how amazing they were. I really felt that they genuinely cared so much about my mum and it made me feel at ease when I wasn't there and they were working that day. Also, the other reason I scored as excellent was the care and patience the staff showed towards my dad while he was spending every day with my mum - it was brilliant.

Reply from Clare Sheehan, Careline Advisor at Carr Gate Care Home

Thank you for your review of the home. May we use this opportunity to express our sincere condolences to you and your family in regards to the loss of your Mother. At HC One, we take great pride in providing excellent palliative care.
I have passed on all the feedback to the team and will be working closely with them to make improvements particularly in regards to meal service. Thank you for your very kind words.

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Review from Rita B (Daughter of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience

My concern is the state of the building, the central heating is unreliable, there isn't any heating in the bathroom. Some of the rooms are quite small.

The window frames need attention, some don't open.

On a positive note, nobody ever says 'no you can't do that'. All staff are very caring. Well

done!

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Review from Gillian B (Daughter of Resident) published on 24 October 2018
Submitted via Website • Report

Overall Experience

My mother is in Carr Gate nursing home. They recently got in a brand new management team. I am more than impressed with the massive difference that this new team has had on the overall quality of the home. The care is outstanding, compassionate and individualised. Staffing is consistent and attends

to each individual resident’s needs. I am informed on a very regular basis about mum’s well-being. I have peace of mind knowing that my mother is getting the best quality care. The home itself is cosy, clean and very welcoming. Thank you to all the nurses, carers, staff and management at Carr Gate!

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Review from Theresa S (Friend of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience

I found the home warm and welcoming. Management greeted me on arrival and offered refreshments. I looked around the home and found it to be well presented, clean and tidy. Staff were friendly and smiling, rooms were nicely set up and big and roomy.

I would recommend this home to anyone.

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Review from Andrea T (Friend of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience

I visit my friend every Thursday afternoon. The home is warm in welcome, the staff are very friendly and always happy to chat.
They also include me, at tea time, with a nice bun or piece of cake and a cup of tea. I must say the food and baking is wonderful.
The new managers are happy and helpful.

I think this home has improved by leaps and bounds.
It is a lovely place.

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Review from Richard E (Son of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience

My mum was a resident at Carr Gate and the care she received was outstanding. She was treated with dignity at all times and especially in her final days.

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Review from Michael H (Friend of Resident) published on 17 August 2018
Submitted via Website • Report

Overall Experience

Recently visited the home and my first impressions are good, the home is clean, tidy and pleasant. Management was friendly, approachable and were happy to speak to me. On arrival, I was offered refreshments and fresh cakes baked that day. Music playing on the units and residents seen laughing and smiling

with staff. Nothing is ever too much for the care staff, they are friendly and helpful, although they have a lot to do. Lovely home and nice people.

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Review from Steven K (Son of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience

From arrival to the end the staff were as good as could possibly be under the circumstances.

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Review from Nicholas W (Friend of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience

Clean, warm, orderly, pleasant staff, especially the manager.

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Review from Christopher B (Nephew of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience

Generally, the service provided was very good. The staff, in particular, were for the most part excellent. There were problems now and then as there was not enough staff to do what was expected of them.

Reply from Clare Sheehan, Care Advisor at Carr Gate Care Home

Thank you for your review of our care home; we appreciate all feedback received as it helps us to improve our service where required. I am pleased to know that the service provided for your relative was very good and that the staff, in particular, were for the most part excellent however you felt that there were not enough staff to do what was expected of them. I am happy to inform you that our staffing levels are reviewed every month or when needed, depending on the needs of our Residents. Where it is felt that an extra member of staff is needed, the home will always provide necessary cover.

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Review from John B (Respite Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience

They have looked after me well.
Looking forward to going back home. I have been looked after well here and enjoyed it.

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Review from Margaret B (Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience

The staff do their best for us.

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Review from Lesley S (Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience

Carr Gate Care Home is conveniently placed for M1 users and for Wakefield residents. My care is satisfactory, staff are good, friendly and approachable. TV in the sitting room is too loud but you can usually get it reduced. Food is only fairly satisfactory.

Reply from Claire Hurworth, Careline Manager at Carr Gate Care Home

Thank you so much for your review of our home. I'm pleased to know that the home is conveniently placed near the motorway and I am also pleased to know that staff are good, friendly and approachable.
Thank you also for raising your concern with me regarding the food and the fact that the TV in the living room is sometimes too loud for you. I'm sure you will be pleased to know that this has been shared with staff and they will be making sure that the TV is set at a reasonable sound level for everyone in the room. I have also shared your concern with the chef who has taken this on board and will try and improve the food and seek feedback from residents. The chef has also been instructed to discuss this further with you and diet notification can be reviewed.

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Review from John S (Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience

Everything has been very good, nice bed and room kept tidy. Meals very nice and staff good.

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Carr Gate Care Home

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Carr Gate Care Home Reviews (58)

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