The Chestnuts

72 Church Road, Altofts, Normanton WF6 2QG
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7.5 3 Reviews
  • The Chestnuts, Normanton
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Care Provided by The Chestnuts

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 41 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Tracy Miller (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Chestnuts

  • Nursing care element (FNC) is funded by Clinical Commissioning Group (CCG) therefore not included in above figures as this is not payable by residents/families.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
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The Chestnuts Reviews (3)

7.5

The Chestnuts has a Review Score of 7.5 (7.486) out of 10, based on 1 reviews in the last 2 years. Over all time The Chestnuts has 3 reviews.

Overall Experience

  • 1
  • 1
  • 1
  • 0
  • 0

Date Published

3
1
1
1
2

Review from April W (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in chestnuts for about 8 months until she passed in Jan 25. The care home treated her with kindness and respect. She was well-loved and respected by all the staff. We felt at ease knowing that she was in safe hands and were always told of any issues with her health.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Management

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Value for Money

Review from Ann B (Daughter of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has recently passed away in Chestnuts after being admitted for end of life care. I cannot recommend the staff at the Chestnuts highly enough. The care and compassion they showed my Mum at the end of her life were second to none. I do not have one complaint about the care they gave her. Thank
you to all staff at the Chestnuts.

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Treated with Dignity

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Review from Denise O (Daughter of Resident) published on 10 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum entered The Chestnuts in 2017. Whilst I can't fault the care of the staff and the outstanding food provided for residents, the loss of my mum on November 2nd, 2017, I was left disappointed that no one from the care home sent a condolence card or showed themselves at the funeral. I felt after
taking her money they weren't very thoughtful on her death.

Facilities

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Cleanliness

Treated with Dignity

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Staff

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Value for Money

Current Review Score: 7.5 (7.486)

Overview of Review Score

The Review Score of 7.5 (7.486) out of 10 for The Chestnuts is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.364 for The Chestnuts is calculated as follows: ( (4 Excellents x 5) + (7 Goods x 4) ) ÷ 11 Ratings = 4.364

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.122 Points relating to the number of positive Reviews for The Chestnuts is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 1 Positive Reviews ÷ 8.2 = 0.122

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about The Chestnuts

What types of Care is The Chestnuts registered for?

Older Person Care, Dementia, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Chestnuts provide?

Own GP if required is an additional type of care provided.

How many Rooms does The Chestnuts have?

There are 41 Single Rooms.

What are the Facilities & Services at The Chestnuts?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Chestnuts to the centre of Normanton?

0.9 mile(s) as the crow flies, distance by road may be significantly further.