Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
Croft House has an open door policy and family and friends are welcome to visit anytime.
If your looking for a care home and would like to have a look around, please feel free to call at a time convenient to yourself, no appointment is required. A member of the team will be able to show you around the home and answer any questions.
Croft House has a large car park at the front of the home for visitors and families.
Croft House Care Home has a Review Score of 9.4 (9.378) out of 10, based on 13 reviews in the last 2 years. Over all time Croft House Care Home has 48 reviews.
Review from J H (Daughter of Resident) published on 11 March 2024
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4.0 out of 5
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Review from D B (Wife of Resident) published on 11 March 2024
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4.0 out of 5
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Review from D S (Daughter of Resident) published on 15 February 2024
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4.0 out of 5
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Review from Nicola C (Daughter of Resident) published on 8 December 2023
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5.0 out of 5
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Review from Ian W (Brother of Resident) published on 30 October 2023
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4.0 out of 5
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Review from June K (Daughter of Resident) published on 30 October 2023
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4.0 out of 5
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Review from L C (Daughter of Resident) published on 11 September 2023
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4.0 out of 5
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Review from S W (Daughter of Resident) published on 14 August 2023
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4.0 out of 5
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Review from Joan S (Wife of Resident) published on 11 August 2023
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5.0 out of 5
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Review from Jeanne W (Ex Family Member) published on 31 July 2023
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5.0 out of 5
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Review from Jayne R (Daughter of Resident) published on 7 June 2023
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5.0 out of 5
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Review from Kim R (Daughter of Resident) published on 9 May 2023
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5.0 out of 5
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Review from Vivienne W (Wife of Resident) published on 13 April 2023
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4.0 out of 5
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Review from Michelle S (Daughter of Resident) published on 2 March 2023
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Overall Experience
1.0 out of 5
I’ve noticed previous negative reviews have been removed??
Reply from Kerri Smith, RM at Croft House Care Home
Thank you for your review and we were disappointed to hear you still have concerns despite a full investigation being made at the home and presented to you and the social worker which addressed all of the issues raised and had resolved the complaint made.
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Review from J N (Daughter of Resident) published on 1 March 2023
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Overall Experience
2.0 out of 5
Reply from Kerri Smith, RM at Croft House Care Home
Thank you for your review and we were disappointed to read your comments. I can see that there is a meeting booked in with you to address your concerns with the Regional Director in line with our complaints policy and we will address those concerns during this meeting.
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Review from J D (Wife of Resident) published on 6 December 2022
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Overall Experience
4.0 out of 5
Reply from Rob Ashton, Home Manager at Croft House Care Home
Thank you for your review of Croft House Care Home, and we are delighted to hear your husband is settled with us. I will certainly pass on your thanks to the team at the home, and my door is always open if you ever need to speak to me.
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Review from Ann B (Daughter of Resident) published on 24 November 2022
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4.0 out of 5
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Review from A D (Daughter of Resident) published on 17 November 2022
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5.0 out of 5
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Review from Joyce T (Relative of Resident) published on 4 October 2022
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Overall Experience
4.0 out of 5
Reply from Rob Ashton, Home Manager at Croft House Care Home
Thank you so much for your comments and taking the time to write a review on our home. I will certainly pass your comments and thanks to the team at Croft House.
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Review from Iris W (Sister of Resident) published on 4 October 2022
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Overall Experience
5.0 out of 5
Reply from Rob Ashton, RM at Croft House Care Home
Thank you so much for your comments and taking the time to write a review on our home. I will certainly pass your comments and thanks to the team at Croft House and we are delighted to hear your sister has settled in with us at the home.
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The Review Score of 9.4 (9.378) out of 10 for Croft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.422 for Croft House Care Home is calculated as follows: ( (75 Excellents x 5) + (70 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 154 Ratings = 4.422
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.956 Points relating to the number of positive Reviews for Croft House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 13 Positive Reviews ÷ 13.6 = 0.956
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Jun 2023
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Job Title: Care Home Manager
Joined: 2022
Hello and welcome to Croft House, my name is Rob, and I am the Home Manager, I took up this position in May 2022 after moving from down south to North Yorkshire (Scarborough) in November 2021.
I have worked all my adult life in health & social care starting at 20 years old as a healthcare assistant. I have worked in many varied roles during this time and gained my NVQ Level 4 Registered Managers Award in 2005. For the past 15 years, I have been a home manager working for a number of large care home providers.
Croft House is a lovely home with a super team of staff who really care about the people who live here. It has been a real joy working with people who have shown such enthusiasm to enhance the lives of those living with us and be able to provide the best care in the most dignified way. I believe it’s a team effort, and encourage all of the staff to share ideas to continually improve how we care for and support the people who live here, their loved ones and family.
Please feel free to pop in for a chat or have a look around the home if you are considering a care home for yourself or your loved one.
Job Title: Deputy Manager
Joined: 2022
Hello, I am Adam Deputy Manager at Croft House, I took up this position in June 2022, but have worked at the home since 2005 at the age of 18 as a Carer. I have progressed with the support of the company and before taking up the role of deputy manager I was a care practitioner. My knowledge and experience are working with people living with dementia, I get great satisfaction from seeing people thrive in our community and supporting them to live their best life possible.
I am enjoying the new challenges that being part of the management team brings and I am looking forward to making a positive contribution to the smooth running of the home.
Outside of my busy role, my hobbies are walking my dog, Henry, and spending time with my family.
Job Title: Business Administrator
Joined: 2022
Hello, I’m Cath the Business Administrator at Croft House.
After many years in the legal sector, I decided it was time for a change and joined Croft House last year. I enjoy working at Croft House and love that my role keeps me busy and that no two days are the same. The home is very welcoming which has helped me settle into my new role.
I enjoy getting to know all those who live with us as well as meeting all the different family members who visit their loved ones. I am always happy to help, and if there is a problem I will always do my best to find the best and most suitable resolution.
My personal hobbies include listening to Bruce Springsteen and anything ’80s related, walking my dog, Marlene and spending time with her grandchildren.
Job Title: Receptionist
Joined: 2021
Hello, my name is Julie and I’m the receptionist at Croft House, I’ve been working here since December 2021.
You will find me sitting at the main entrance to the home ready to greet you with a big smile and a warm welcome. I am usually the first person to answer any telephone calls coming into the home and, will do my very best to help you or point you in the right direction.
Part of my job role is to show people around the home, and this is something I really enjoy, so if you are looking for a care home for yourself or your loved one, I would be very happy to have a chat and show you around our lovely home.
We work as a good team together and are all very conscientious about our roles within the home.
I used to be a care assistant and loved my job, but unfortunately, I had to give it up due to a car accident, but it is lovely to be able to work within the care community again in a different role.
I have had a varied career path since I started work in 1975, from a Shoe Shop Assistant, Asda Wines & Spirits Supervisor, licensed Public House, and a catering assistant, as you can see, I’ve always enjoyed working with the public.
This is a lovely, rewarding job to be in and a happy home too.
Job Title: Lifestyle Coordinator
Joined: 2017
Hello, my name is Siobhan and I am one half of our lifestyle team here at Croft House.
I came to Croft House as a carer back in 2017 and then moved into the domestic team in 2020 after showing I had a passion for the environment and attention to detail worked in the domestic team during the Covid pandemic.
In June 2021 a position of Lifestyle Coordinator came up at the home and realising how much I missed the interaction with the people who live with us so I applied for the position and was delighted when I got the job.
This has to be the best job in a care home. Every day there is laughter and fun at home and Terri and I enjoy putting together some great activities for the people who live with us and arranging trips out.
Job Title: Lifestyle Coordinator
Joined: 2017
Hello, I am Terri, the other half of the lifestyle team at Croft House. I came to the home in 2017 as a carer where I worked until September 2021 when the position of Lifestyle Coordinator came up. I had worked with Siobhan in care before she went to the domestic team so I knew we would make a good team and enhance the lifestyle offering we currently had at the home.
I love how much fun we have at the home with the people who live with us Siobhan and I spend time together planning activities but as our home is person-centred if the residents decide they don't want to do the activity, we have to quickly put our thinking caps on and come up with something else. There is never a dull day here and seeing the residents happy and enjoying themselves is the part I love the most.
