Earls Lodge Care Home has a Review Score of 9.8 (9.770) out of 10, based on 37 reviews in the last 2 years. Over all time Earls Lodge Care Home has 92 reviews.
Review from A C (Granddaughter of Resident) published on 19 March 2025
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Review from Carol B (Daughter of Resident) published on 11 March 2025
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Review from Eve A (Daughter of Resident) published on 29 January 2025
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Reply from christian mason, Marketing Manager at Earls Lodge Care Home
Thankyou for completing the review we appreciate you taking the time to complete it.
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Review from Becky W (Granddaughter of Resident) published on 29 January 2025
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Reply from christian mason, Marketing Manager at Earls Lodge Care Home
Thank you for your kind words these will be shared with all staff and thank you for taking the time to review.
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Review from Lesley G (Daughter of Resident) published on 28 January 2025
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Review from Elaine C (Daughter of Resident) published on 24 December 2024
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Review from Faye C (Granddaughter of Resident) published on 24 December 2024
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Review from D C (Brother of Resident) published on 23 December 2024
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Review from Lesley S (Daughter of Resident) published on 7 November 2024
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Review from C C (Friend of Resident) published on 7 November 2024
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Review from P W (Daughter of Resident) published on 27 September 2024
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Review from James C (Son of Resident) published on 24 September 2024
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Review from S L (Daughter-in-law of Resident) published on 23 September 2024
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Review from Sharon M (Daughter of Resident) published on 20 September 2024
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Review from D H (Resident) published on 6 September 2024
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Review from P W (Son of Resident) published on 29 July 2024
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Review from A T (Son of Resident) published on 2 May 2024
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Review from Paul R (Brother of Resident) published on 8 April 2024
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Reply from Michael Smith, Head of Operations at Earls Lodge Care Home
Good Morning. Thank you so much for your kind review on the service we provide. I can't wait to share this with the team. I would be keen to see how we can increase those 4s to 5s. I want your experience to be as close to perfect as possible! Please know that you can contact the management at any time with any suggestions. Thank you
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Review from Karen R (Sister of Resident) published on 4 April 2024
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Review from Leah F (Niece of Resident) published on 28 March 2024
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Reply from Michael Smith, Operations Director at Earls Lodge Care Home
Thank you so much for your wonderful reveiw, I can't wait until the team see your feedback. It is truly heartwarming to know that you and your loved one are happy with the service we provide. If we can ever make the experience any better, please see a member of the management.
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The Review Score of 9.8 (9.770) out of 10 for Earls Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.770 for Earls Lodge Care Home is calculated as follows: ( (340 Excellents x 5) + (90 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 435 Ratings = 4.77
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Earls Lodge Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 37 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 May 2024
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Job Title: Registered Manager
Joined: 2024
I'm Karen the registered Manager at Earls Lodge please contact me for details and vacancies at the Home.