Review from Leah F (Niece of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience

A really pleasant experience how the staff look after my auntie, there’s always somebody around, staff regularly checking on the residents. It’s nice to see my auntie up and clean on a daily basis. It’s nice to know they can have there own things and comforts in their room to how they want it.

Reply from Michael Smith, Operations Director at Earls Lodge Care Home

Thank you so much for your wonderful reveiw, I can't wait until the team see your feedback. It is truly heartwarming to know that you and your loved one are happy with the service we provide. If we can ever make the experience any better, please see a member of the management.

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Review from Robert I (Husband of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience

I have found the staff and carers to be very helpful with my queries and very kind to my wife.

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Review from A B (Son of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience

My mother is completely settled at Earls Lodge. The staff and carers are always talking to her and keeping her alert. I can't be happier with the care she is receiving.

Reply from Michael Smith, Operations Director at Earls Lodge Care Home

Good Morning. Thank you so much for your positive review and kind words.
If we can do anything to change those 4 stars to a 5 star, please come and see the Management and we will do all that we can to improve your experience with us. Thank you

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Review from M N (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience

This is the first Christmas my mum has spent in Earls Lodge. The amount of interaction and entertainment provided was fantastic, giving residents and their families a lovely build-up to Christmas and New Year.
Everyone I have met has provided, everything I have asked for and nothing is too much trouble.

The relative meetings are a good idea, in involving families, to suggest any activities or ways we as relatives can volunteer our help.

Reply from Michael Smith, Operations Director at Earls Lodge Care Home

Thanks so much for your kind words.
I can't wait to share your feedback with the team. It means so much to us that you feel we are 'getting things right'.
If ever we can do anything to further improve, please let us know.

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Review from M W (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience

My mum has been happy and settled at Earls Lodge since moving in two years ago. It is not perfect, but nowhere is. I always judge on not what the problem is but how it is dealt with, and I have always felt comfortable raising any concerns, and it has always been dealt with promptly and professionally.

Overall, an excellent home. The staff really care about the residents and do their utmost to ensure they are happy, comfortable, entertained and cared for. The activities are excellent!

Reply from Michael Smith, Head of Operations at Earls Lodge Care Home

Thank you so much for your kind words; I will share your feedback with the team.
If ever we can do anything to further improve, please speak to a member of the management team.

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Review from George W (Grandson of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience

My grandad loves this place. He treats the carers as good friends, and he loves the food. My mum never has to worry about him, knowing he is well cared for and part of the Earls Lodge family. The times that I have visited him, he is well dressed and always smiling.

Reply from Michael Smith, Operations Director at Earls Lodge Care Home

What a lovely review to read. Our residents are part of our extended family. We are lucky to be able to care for such amazing people and have such wonderfully supportive families.
Thanks for your kind words; it means the world to us.

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Review from M W (Granddaughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience

My grandad is a resident at Earls Lodge and receives excellent care. There are always plenty of things going on for entertainment and to allow him to feel at home.
Relatives are updated regularly and are made to feel welcome when visiting loved ones.

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Review from James C (Son of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience

The staff here are always pleasant and smiling. The care home is very clean. All residents are pleasant as well. The security on doors is a good feature too, didn't want anyone just coming in. This care home has made my mum feel welcome.

Reply from Michael Smith, Operations Director at Earls Lodge Care Home

Thank you so much for your positive review, it really means a lot to us to know that you are happy with your experience at Earls Lodge.
If ever we can further improve, please speak to a member of the management team.

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Review from Suzanne P (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience

All the staff are very caring and can’t do enough to help. December was full of Xmas celebrations and my mum was very happy with a visit from Santa, also my grandsons were included in with Santa, overall and not just at Christmas my mum has been well looked after.

Reply from Michael Smith, Operations Director at Earls Lodge Care Home

Thank you so much for your positive review, we are so happy that you have found your experience at Earls Lodge a good one.
If ever we can further improve our service, please feel free to call in for a chat.

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Review from M T (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience

Since my mum arrived at Earls Court initially for respite and is now permanent, I have been amazed at the care and dedication of all the staff. Nothing is too much trouble and I know that my mum is being well looked after and she is very settled and happy. The activities that they provide are engaging

and there is something for everyone. The staff members are all committed to providing the best care possible.

Reply from Michael Smith, Operations Director at Earls Lodge Care Home

Thank you so much for your kind words, I will share your feedback with the team.
If we can ever further improve your experience, please speak to a member of the management.

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Review from Jeanette B (Sister-in-law of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience

Very happy. Lovely, friendly staff.
He is happy with everything.
He is happy with the food and food service and enjoys staying in his room.
He enjoyed garden visits in the summer.
His room is always clean.

Reply from Michael Smith, Operations Director at Earls Lodge Care Home

Thank you so much for your positive review.
I will share this in our next staff meeting.

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Review from Tracey B (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience

Staff are always welcoming and recognise who I am and who I’ve come to see. They listen to your concerns and resolve any problems. First experience in being involved in needing a care home. Feel at peace that my mum is well cared for and settled in.

Reply from Michael Smith, Operations Director at Earls Lodge Care Home

Thank you so much for taking the time to share feedback with us; I can't wait to give this feedback to the team.
If ever we can further improve your care experience, please speak with a member of the management.

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Review from Christina M (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience

Would not have my mum anywhere else! The staff care for her like they would their own family and that means the world to me. Management are always available to support when needed. Mum really enjoys all the activities.

Reply from Michael Smith, Operations Director at Earls Lodge Care Home

Good morning.
Your review really did make me smile. I can't wait to share this with the team!
Thank you so much for your kind words.
If there is ever anything we can do to improve, please let us know.
Kind regards

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Review from J B (Nephew of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience

Great care home, absolutely brilliant care for my uncle. All the staff are friendly, knowledgable and professional. The rooms are clean and well-kept to a high standard and the atmosphere is very positive. I can only say good things about Earls Lodge and would highly recommend it to anybody.

Reply from christian mason, Registered Manager at Earls Lodge Care Home

Good Morning.
Thank you so much for taking the time to provide us with your feedback, it is so nice to see that our efforts are being recognised by you and your loved one. I will be sure to pass your review on to the team in their next staff meeting.
Warm regards.

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Review from Anne W (Daughter-in-law of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience

I have found everybody very welcoming and very helpful. His care is good. We are all happy we found this place.

Reply from Michael Smith, Head of Operations at Earls Lodge Care Home

Good morning.
Thank you so much for your wonderful review of the service we provide at Earls Lodge Care Home, it really does mean a lot to us. We will discuss this feedback in our next staff meeting.
Kind Regards
Operations Director.

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Review from Valerie K (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience

My mum is looked after very well. She says meals are very nice and staff are always pleasant and accommodating, as far as they can be.

Reply from Michael Smith, Head of Operations at Earls Lodge Care Home

Good Morning. Thank you so much for taking the time to review us at Earls Lodge Care Home. I can't wait to feedback to the team. If you would like to visit the management to discuss any ideas to improve our activity program, we would love to hear from you. Thanks.

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Review from G J (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience

All the staff are excellent and do everything to give the residents a good time. Mum is treated with care and dignity and nothing is too much for the staff. The rooms are always spotless and the food is good. The staff always inform me about Mum's health and what has been happening with her. All the

carers are very good with Mum and I feel that she is loved as well as cared for.

Reply from Michael Smith, Head of Operations at Earls Lodge Care Home

Hello there, what a wonderful review to come in to work and read this morning! I can't wait to give your feedback to the team. Thank you so, so much for your kind words, it really is nice to know that you are happy with our efforts. If you would like to meet to discuss how we can improve the bedroom and the food/drink we will do our very best to accommodate. Thanks.

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Review from Ann C (Daughter of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience

My mum entered Earls Lodge Care Home in December 2022 for respite care originally but whilst Mum was there, my stepdad passed away so the staff confirmed that Mum could stay as a full-time resident straight away. The care I saw my mum receive from the staff was caring and compassionate. With dementia,

Mum was still quite smiley and seemed happy here. She loved doing the activities and had her favourites among the staff members. Mum passed away on 23rd March but as much as missing my mum, I miss seeing the staff. Thank you.

Reply from Michael Smith, Head of Operations at Earls Lodge Care Home

Thank you so much for your kind words, it is always heartwarming to know that people are happy with the care we provide.
We will certainly mention this in our next staff meeting.
Kindest Regards,
Michael.

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Review from Helen A (Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience

The care and service I am receiving are of the highest quality. Nothing is too much trouble - they make me feel special. The carers are all so friendly and helpful. They also find ways to stimulate us all. One day, the carer started dancing to music on the radio - able-bodied patients took to their

feet trying to dance whilst others watched with smiles on their faces. It was a lovely few moments. The catering staff do a sterling job. I am diabetic, and this fact is never forgotten by the team. Thank you, "Earls Lodge", perfect care all round.

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Review from P H (Daughter of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience

Well laid out building, cared for by very competent and caring staff. All needs cared for, food enjoyable with no complaints from Mum. Good range of activates with outside interventions (when allowed)! A very enjoyable experience, but cannot wait till I can clear Mums room out. Garden visits have been

an asset over these past "very trying" times. Shame the ex-manager was unable to see the home through back to "normal" times.

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