The home has an open door policy, welcoming friends and family at all times.
If a meeting with the Home Manager is required, please call in advance.
Meal times are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on these mealtimes.
Free parking on site.
Fairburn Mews has a Review Score of 9.2 (9.194) out of 10, based on 6 reviews in the last 2 years. Over all time Fairburn Mews has 11 reviews.
Review from K D (Cousin of Resident) published on 28 February 2025
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Reply from Lauren Hallas, Marketing and Communications Officer at Fairburn Mews
Thank you for taking the time to leave a review for Fairburn Mews. We're so pleased to hear your feedback, I will pass it on to the team to make their day! Thank you.
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Review from Pamela P (Friend of Resident) published on 20 January 2025
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Reply from Jo Hemmingway, Marketing and Communications Officer at Fairburn Mews
Many thanks for your review. We've taken your feedback on board regarding the food and drink and will look into making some changes.
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Review from Trisha W (Power of Attorney of Resident) published on 24 May 2024
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Reply from Lauren Hallas, Marketing and Communications Officer at Fairburn Mews
Thank you for your review. It's lovely to hear your kind words about the team at Fairburn Mews and we'll be sure to pass your comments on!
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Review from S B (Mother of Resident) published on 21 May 2024
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Reply from Jo Hemmingway, Marketing and Communications Officer at Fairburn Mews
Thank you for taking the time to leave a review of Fairburn Mews. It's great to hear such kind words, we'll make sure this is passed on to the staff at the home.
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Review from P B (Father of Resident) published on 21 May 2024
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Reply from Jo Hemmingway, Marketing and Communications Officer at Fairburn Mews
Thank you for taking the time to leave a review of Fairburn Mews. It's great to hear such kind words, we'll make sure this is passed on to the staff at the home.
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Review from S R (Son of Resident) published on 17 May 2024
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Review from S B (Mother of Resident) published on 3 October 2019
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Reply from Karen Neal, Home Manager at Fairburn Mews
Thank you very much for taking the time to send us your review.
It’s such a good feeling to know you’ve seen us give him our 100% support.
Your son is a joy to look after, and we’re so happy he’s with us. I know we all enjoy and appreciate how friendly he is - and how he’s always up for banter.
It’s people like him who we believe truly make our home shine.
Making every day better.
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Review from Paul B (Husband of Resident) published on 25 September 2019
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Reply from Karen Neal, Home Manager at Fairburn Mews
Thank you very much for your kind words. I know you are already very complimentary each time you visit Fairburn Mews, I’ll make sure to emphasise your feedback again to the care team that look after your family member.
The care team takes great pleasure in providing bespoke, specialised care for your family member. As you’ve seen, we work hard to make our home a beautiful, active place for our service users to thrive.
We hope you'll join us for our next themed day.
Kind regards.
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Review from Desmond S (Brother of Resident) published on 24 August 2018
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There is a large staff turnaround, but new staff
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Review from S P (Daughter of Resident) published on 9 July 2018
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Review from Linda P (Mother of Resident) published on 9 March 2017
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The Review Score of 9.2 (9.194) out of 10 for Fairburn Mews is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.694 for Fairburn Mews is calculated as follows: ( (54 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 72 Ratings = 4.694
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.5 Points relating to the number of positive Reviews for Fairburn Mews is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 5 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Aug 2022
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Job Title: Home Manager
Zara is the Home Manager at Fairburn Mews.