The home has an open door policy, welcoming friends and family at all times.
If a meeting with the Home Manager is required, please call in advance.
Meal times are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on these mealtimes.
Free parking on site.
Fairburn Vale has a Review Score of 9.8 (9.767) out of 10, based on 9 reviews in the last 2 years. Over all time Fairburn Vale has 11 reviews.
Review from Ann P (Wife of Resident) published on 13 December 2024
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Reply from Jenna Wood, Marketing Manager at Fairburn Vale
Thank you for your lovely feedback! We're so happy to hear that your husband had a comfortable and positive stay at Fairburn Vale. It's wonderful to know that our team made such a difference, and we look forward to welcoming him back in the future.
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Review from C S (Daughter of Resident) published on 1 May 2024
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Reply from Jo Hemmingway, Marketing and Communications Officer at Fairburn Vale
Thank you so much for taking the time to leave a review. We've passed your words onto the Home Manager and we'll make sure the rest of the team, especially the Activities Team are aware of your kind words. I'm sure it'll make their day!
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Review from William B (Son of Resident) published on 26 April 2024
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Review from Chelsea S (Daughter of Resident) published on 23 April 2024
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Reply from Lauren Hallas, Marketing and Communications Officer at Fairburn Vale
Hello, we're so pleased to hear that your mum is settling in well at Fairburn Vale. Thank you for your lovely review; we'll pass this on to the team, I'm sure it will make their day!
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Review from Susan W (Wife of Resident) published on 22 April 2024
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Reply from Olivia Hunt, Marketing and Communications Officer at Fairburn Vale
Hello, thank you for your lovely review of Fairburn Vale. We love to hear good feedback, and we'll be sure to pass your comments on to the team. Thank you.
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Review from Kira S (Daughter of Resident) published on 22 April 2024
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Reply from Olivia Hunt, Marketing and Communications Officer at Fairburn Vale
Hello, thank you for leaving a lovely review. We're so happy to hear that your mum is settling in well!
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Review from Cherise C (Daughter-in-law of Resident) published on 22 April 2024
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Reply from Jo Hemmingway, Marketing and Communications Officer at Fairburn Vale
Thank you for taking the time to leave a review. We're glad to hear that your mother-in-law loves living at Fairburn Vale, we're very proud of the team there. We'll pass on your kind words.
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Review from Adele R (Sister of Resident) published on 22 April 2024
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Reply from Jo Hemmingway, Marketing and Communications Officer at Fairburn Vale
We are very proud of the team for making this happen and making such great memories. We hope you all enjoyed the big day.
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Review from S M (Resident) assisted by family/friend published on 20 December 2023
Submitted via Postal Card •
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Reply from Lauren Hallas, Marketing and Communications Officer at Fairburn Vale
Thank you for your review of Fairburn Vale, we're glad to hear that you had a pleasant experience and we'll pass on your kind words to the team.
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Review from Julie H (Daughter of Resident) published on 25 August 2021
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Reply from Jenna Wood, Exemplar Health Care at Fairburn Vale
Thank you for your kind review. We're so pleased that your mum is happy and healthy at Fairburn Vale, and that you would recommend the home. I'll pass it on to the care team at Fairburn Vale - it will make their day!
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Review from F L (Aunt of Resident) published on 20 August 2018
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The Review Score of 9.8 (9.767) out of 10 for Fairburn Vale is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.867 for Fairburn Vale is calculated as follows: ( (93 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 105 Ratings = 4.867
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Fairburn Vale is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Nov 2021
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Job Title: Home Manager
Hi, I'm Katie, Home Manager at Fairburn Vale care home in Castleford.