Hemsworth Park Care Home

Wakefield Road, Kinsley, Pontefract WF9 5EA
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7.9 64 Reviews
  • Hemsworth Park Care Home, Pontefract
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Care Provided by Hemsworth Park Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 93 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fiona Tate (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (93)

Funding & Fees Guide for Hemsworth Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Hemsworth Park Care Home? View your Advertising Options

Hemsworth Park Care Home Reviews (64)

Total of 64, showing 21-40
7.9

Hemsworth Park Care Home has a Review Score of 7.9 (7.901) out of 10, based on 6 reviews in the last 2 years. Over all time Hemsworth Park Care Home has 64 reviews.

Overall Experience

  • 39
  • 19
  • 3
  • 0
  • 3

Date Published

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Review from P M (Wife of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are helpful, caring and go a good job. Any questions answered nothing is too much. The management I only met once but were very helpful. The rooms are good and clean, I only saw them when I picked my husband up after his respite care.

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Review from Ian B (Son of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very satisfied with the care my mum receives . She's now been in care for almost 12 months and seems to be doing OK. The care home is run really well and at this awful moment in time shows the dedication of the staff. Will be good to visit Mum again once it's safe to do so. I think she is finding
it very difficult having no visitors.

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Review from Sarah S (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Hemsworth Park has friendly staff and residents and the staff listen to any issues you may have. The rooms are a good size, they also have good sized lounges you can sit in. They do a good variety of meals for residents, also they have good activities to keep residents busy. Over all it is a good care
home.

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Review from Lynn R (Granddaughter of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were all welcoming on entering. This included the maintenance staff, carers, cleaners and management. Nothing is too much trouble, even asking questions over and over again. All staff are genuinely caring, respectful and show empathy. All staff are always very professional. My grandma's
personal needs are met to a very high standard, offering her showers daily or offering a bed bath, changing clothes and bedding daily. The food is very nice and staff will go out of their way to find an alternative. Personal touches are offered in bedrooms to make the service users stay as nice as possible.

Reply from Ronnie Cavanagh, Marketing at Hemsworth Park Care Home

Thank you, Lynn, for your kind comments about your recent experience at Hemsworth Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Linda C (Daughter of Resident) published on 12 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very friendly and professional, they have also looked after my dad with the utmost care and consideration.
A big thank you to everybody that works there.

Reply from Ronnie Cavanagh, Marketing at Hemsworth Park Care Home

Thank you, Linda, for letting us know how we are doing at Hemsworth Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from C O (Sister of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff, in general, are caring and hard working. The unit manager of Vale View is exceptional in her attitude and caring skills and knows all her residents personally and calls them by name she is a role model for the rest of her staff and it is clear that these staff all work as one team. This manager
has greatly helped our family by caring in a professional manner.

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Review from Sheila M (Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff welcoming and caring. No complaints.

Reply from Ronnie Cavanagh, Marketing at Hemsworth Park Care Home

Thank you, Sheila, for letting us know how we are doing at Hemsworth Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a wonderful day.


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Review from Jan W (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed at Hemsworth Park for one week. She needed some rehabilitation after being in hospital.
During her stay, she was cared for with utmost respect, empathy and compassion. The staff were all welcoming, friendly, respectful and demonstrated excellent practice. The food was of a very high standard
and the home was very clean. Nothing was too much trouble and if outside services were needed, they were brought in quickly. I highly recommend Hemsworth Park.

Reply from Ronnie Cavanagh, Marketing at Hemsworth Park Care Home

Thank you, Jan, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from E W (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming on arrival. Very helpful in finding a suitable room for mum.
Extremely pleasant staff. Nothing is too much trouble.

Reply from Ronnie Cavanagh, Marketing at Hemsworth Park Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from J M (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to Hemsworth Park into a winter pressure bed from hospital.
The staff were all very supportive and treated her with dignity and respect.
They made a difficult time more acceptable for her.
The meals could be improved on.

Reply from Ronnie Cavanagh, Marketing at Hemsworth Park Care Home

Thank you for your comments about your recent experience at Hemsworth Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Charles P (Husband of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with my wife's stay at Hemsworth Park Care Home.

Reply from Ronnie Cavanagh, Marketing at Hemsworth Park Care Home

Thank you, Charles, for letting us know how we are doing at Hemsworth Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Stephen P (Son of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice unit where my mother is staying.
Staff are fantastic, very pleasant.

Reply from Ronnie Cavanagh, Marketing at Hemsworth Park Care Home

Thank you, Stephen, for letting us know how we are doing at Hemsworth Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Patricia W (Daughter of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After just 2 visits I can honestly say I am completely satisfied that my mum aged 98 is being cared for at Hemsworth Park Care Home.

Reply from Ronnie Cavanagh, Marketing at Hemsworth Park Care Home

Thank you, Patricia, for letting us know how we are doing at Hemsworth Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Julie V (Friend of Resident) published on 18 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited an old school friend who now lives at Hemsworth Park. The staff support my friend with the washing and dressing and the care part but I have also seen staff encouraging her to join in with the activities that were taking place, asking if she wanted to go out anywhere, trying to get her
to enjoy her life. The care staff cared there was lots of laughing and joking as well as all the serious things taking place too.

Reply from Ronnie Cavanagh, Marketing at Hemsworth Park Care Home

Thank you, Julie, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hemsworth Park Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Diane H (Friend of Resident) published on 10 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently seen a huge improvement in all areas of the home, it is newly decorated throughout. New management and positive attitudes from staff. Residents are being involved in the decisions of the home and everyone is happy.

Reply from Ronnie Cavanagh, Marketing at Hemsworth Park Care Home

Thank you, Diane, for sharing your recent experience of our home. We really appreciate your comments as we continuously look to improve on the services we offer to our residents. We hope to see you again soon.


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Review from Karen M (Regular Volunteer) published on 10 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed with the dedication of the staff to the needs of the residents and families. The atmosphere is pleasant and everyone is made welcome. Nothing is too much for any of the staff.

Reply from Ronnie Cavanagh, Marketing at Hemsworth Park Care Home

Thank you, Karen, for your wonderful feedback about our team and our home. We appreciate all of your kind words and are pleased that you have had a positive experience. Thanks again.


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Review from Angela S (Sister of Resident) published on 24 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I made many complaints about the care my sister received she was unwashed room dirty items from her room missing, had several meetings and got nowhere even when showed care plan filled in two hours early saying she had been turned when no one had. I received a call from administrator to say that they
were now shutting down the nursing unit as the home couldn't provide the care the residents deserved. I'm totally relieved the home received an unannounced visit and they found residents unwashed and uncared for. A national newspaper rated it the third worst care home in the UK, please don't send your loved ones there. I have now found a new home for my sister and can finally relax knowing she will be well cared for, she won't be left in bed all day half dressed in just a top and unwashed. I just wish someone would have listened to me sooner.

Reply from Ronnie Cavanagh, Marketing at Hemsworth Park Care Home

Thank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised. We have been carrying out a comprehensive programme of improvements driven by our new Clinical Home Manager, supported by a Resident Experience Support Manager. This programme includes a comprehensive review of care plans and records to ensure they are kept up to date and reflect the needs and preferences of residents. There is also refresher and development training sessions for the team to reinforce our policies and procedures to support high standards of care. The decision to stop the provision of nursing care was made due to the difficulty in recruiting and retaining permanent nursing staff and we recognised we were unable to deliver a consistent standard of nursing care whilst reliant on a high number of non-permanent agency nurses.
We are pleased to hear your sister has settled in her new home. If you would like to discuss anything further in more detail we ask that you kindly contact the Home Manager or Regional Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided.


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Review from Maria H (Daughter of Resident) published on 11 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam was in the care home 6 months until she died in February, my mam had Alzheimer's and was in the late stage when she went in, she was taken in to hospital in December with sepsis but she was also severely dehydrated, when she went back to the home in January she could no longer weight bare and
was in a lot of pain, I was told because of this it would be best she didn't get out of bed. Having to sit at the side of her an tell her she had to use the bed as a toilet was soul destroying she was embarrassed and would say "that's dirty". Because she had Alzheimer's she had lost her dignity and the only bit she had left was taken away from her I believe solely because of the lack of carers. I don't blame the carers their care was excellent but you need to get more as it has been said in a previous review you are losing some of your best carers to other home's because they are of the opinion that because you are understaffed they can't give the care they want to give, I find this really sad.

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Review from Simon O (Son of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were absolutely fantastic. Mum was resident for "end of life" care. She was very ill when she went into the home but actually picked up due to the friends she made who were her carers.


My wife said "Not only did they care for your mum, they actually cared about her"


Reply from Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home

Thank you, Simon, for your lovely feedback about your experience of Hemsworth Park Care Home. We really appreciate your kind words about our team here and are happy to hear that you were so pleased with the quality of our care. Thank you once again. Take care.


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Review from Malcolm I (Son of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has only been in this care home for one month but so far we are very pleased with the care she is receiving.
Can't comment on meals as we have never seen any being served.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home

Thank you, Malcolm, for your comments about your recent experience at Hemsworth Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Please don't hesitate to reach out if there's anything additional we can do for you. Take care.


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Current Review Score: 7.9 (7.901)

Overview of Review Score

The Review Score of 7.9 (7.901) out of 10 for Hemsworth Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.132 for Hemsworth Park Care Home is calculated as follows: ( (41 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 68 Ratings = 4.132

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.769 Points relating to the number of positive Reviews for Hemsworth Park Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6. 5 Positive Reviews ÷ 18.6 = 0.269

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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