Hemsworth Park Care Home

Wakefield Road, Kinsley, Pontefract WF9 5EA
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7.9 64 Reviews
  • Hemsworth Park Care Home, Pontefract
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Care Provided by Hemsworth Park Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 93 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fiona Tate (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (93)

Funding & Fees Guide for Hemsworth Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Hemsworth Park Care Home? View your Advertising Options

Hemsworth Park Care Home Reviews (64)

Total of 64, showing 41-60
7.9

Hemsworth Park Care Home has a Review Score of 7.9 (7.901) out of 10, based on 6 reviews in the last 2 years. Over all time Hemsworth Park Care Home has 64 reviews.

Overall Experience

  • 39
  • 19
  • 3
  • 0
  • 3

Date Published

64
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2
6
58

Review from Nigel P (Brother of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I know that my brother is well cared for and all of the staff are very pleasant and polite.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home

Thank you, Nigel, for sharing your experience of Hemsworth Park Care Home. We always appreciate feedback and are pleased to hear your experience has been so positive. We look forward to seeing you again soon. Take care.


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Review from Vanessa H (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father came into the home. The care and support he has received has been very good. The cleanliness of the home and my father's room is excellent. The staff have treated my father with dignity, which to me has been very important. Staff have been understanding and supportive after making the decision
that my father needed to be cared for in the home. The meals that my father has been offered is good and he is enjoying the meals that he has had.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home

Thank you, Vanessa, for your comments about your recent experience at Hemsworth Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again. Have a wonderful day.


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Review from Brian T (Son of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very good.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home

Thank you, Brian, for sharing your experience of Hemsworth Park Care Home. We are pleased to hear it has been so positive. We look forward to seeing you again soon. Have a wonderful day.


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Review from Carol T (Daughter-in-law of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home

Thank you, Carol, for sharing your recent experience of Hemsworth Park Care Home. We are pleased to hear is was so positive! We appreciate you taking the time to let us know how we are doing and look forward to your next visit. Take care!


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Review from A T (Son of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home

Thank you for sharing your recent experience of Hemsworth Park Care Home. We are happy to hear it was so positive. We always appreciate people letting us know how we are doing. Thank you once again. We look forward to seeing you again. Take care!


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Review from Helen J B (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am very happy with my mother's care, she is well cared for. The staff are all lovely and I know that they really do care for her. She is well presented, clean and well fed! If there is a problem of any kind I am informed (telephone or when I visit).


My only concern, and it is a very small one,

is the rooms could be updated and more modern, but other than that, all is fine.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home

Thank you, Helen, for your wonderful feedback following your recent visit at Hemsworth Park Care Home. We really appreciate you letting us know how we are doing and are pleased to hear that your experience has been so positive. Please reach out to us upon your next visit to discuss your concerns, we are more than happy to talk through this with you anytime. We look forward to seeing you again soon. Take care.


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Review from L H (Granddaughter of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, the care provided to our relative is good. The only issues we have had are the attitude of some of the older members of staff. They show lack of compassion and come across as impatient. The younger members of staff seem to have more time and explain what they are doing try to put our relative
at ease.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home

Thank you for sharing your recent experience with Hemsworth Park Care Home. We appreciate you taking the time to let us know how we are doing and are pleased to hear that you have been happy with the care provided to your relative. We take all comments onboard and always look to improve the services we provide. We would be more than happy to address your points directly. Please contact us at the home anytime to arrange a meeting to discuss further. Have a wonderful day.


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Review from Valerie J (Daughter of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming friendly home. All staff are wonderful and genuinely kind and concerned for their service users. My Mum has had the best care that could be possible. Everyone is well trained. They are very down to earth and full of good humour. Sympathetic at the right moments. A joy to visit.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home

Thank you, Valerie, for your comments about your recent experience at Hemsworth Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from A B (Friend of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is pleasant and helpful. I've been coming since May time and don't have any complaints.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home

Thank you for taking the time to share your recent experience at Hemsworth Park Care Home. We really appreciate you letting us know how we did. We hope to see you again soon. Take care!


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Review from K C (Son-in-law of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very attentive to the needs and requirements of individuals.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Hemsworth Park Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Val C (Daughter of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has always been treated with the utmost respect and has had exemplary care, particularly since returning to Hemsworth Park following her stay in hospital with a broken hip.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home

Thank you, Val, for your comments about your recent experience at Hemsworth Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from M S (Son of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are generally happy with the care my mother receives at Hemsworth. The staff appear to care about the resident's welfare and are friendly to visitors.
The provision of stimulation for dementia sufferers appears to be difficult.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home

Thank you for your comments about your recent experience at Hemsworth Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from M S (Daughter-in-law of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I have been happy with the care given to my mother in law. She well cared for, clean and looked after physically.
The staff at the home are friendly and welcoming but I feel they could interact more with the residents. Some activities are provided by an activities coordinator but on
a general basis, I feel that a member of staff should always sit with the residents in case any fell or just to provide conversation.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home

Thank you for sharing your recent experience at Hemsworth Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents. Interaction with our residents is of the utmost importantce and we appreciate you highlighting this to us. If you have any further questions, please give us a call. We're always happy to help!


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Review from Sylvia P (Friend of Resident) published on 11 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in the nursing home since February and has been very comfortable and feels extremely safe in the environment. He is treated with dignity and respect at all times.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home

Thank you, Sylvia, for your comments about your recent experience at Hemsworth Park Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Pamela T (Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful. Very pleasant.

Reply from Carl Duncker, Marketing Manager at Hemsworth Park Care Home

Thank you Pamela. We appreciate your positive feedback and will pass this on to the care home.


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Review from J A (Friend of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know the staff have a lot of paperwork, but I really think there should be someone around to deal with everything that happens.
Don't think there is enough supervision/staff presence in the lounge. We saw a man fall. (I have seen bullying).
I bring magazines and take the old ones home.
Residents
say there are not enough activities/interaction. I have brought crossword books. No one helps to complete them.

Reply from Carl Duncker, Marketing Manager at Hemsworth Park Care Home

Thank you for your comments, we welcome your views, which will help us to improve our care services. We would welcome the opportunity to discuss your comments in more detail with you. Would you be able to contact our feedback team directly on fourseasons@fshc.co.uk and we will ensure your comments are acted on accordingly.


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Review from Mandy F (Daughter of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Cannot complain. The staff are great, they try and help the best they can. It would be nice if mum had a room with a toilet - that all she keeps asking for.

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Review from Chris C (Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feel settled and safe. Sometimes food not so good.

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Review from Paul T (Brother of Resident) published on 5 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Horrible from day 1 of my sisters stay. Not helpful staff underfed, and left to her own devices. Pet name was given and used. Always strong odour of urine and patio now has private homes overlooking it so not private at all. Residents just left on the bed no activities ever done with my sister who is
very abled. Complained before to staff and just got looked at and talked about. Horrendous food, my two year old eats more. Sisters room freezing as radiator turned down very low not just now, every visit

Reply from Radek Loucka, Marketing Assistant at Hemsworth Park Care Home

Thank you for your time to review our care home. We highly appreciate any feedback on the service provided.
We are sorry to hear that your experience has not been a better one and we have raised your issues with the home manager.
We understand that they are aware of your concerns and they will be responding in due course.


Kind regards


Radek Loucka
marketing assistant


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Review from R P (Resident) published on 9 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seconded from Pinderfields Hospital for approximately 5 weeks. As a short time resident I have been well treated. Amenities in the home are good and staff do their best with very tight schedules to keep.

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Current Review Score: 7.9 (7.901)

Overview of Review Score

The Review Score of 7.9 (7.901) out of 10 for Hemsworth Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.132 for Hemsworth Park Care Home is calculated as follows: ( (41 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 68 Ratings = 4.132

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.769 Points relating to the number of positive Reviews for Hemsworth Park Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6. 5 Positive Reviews ÷ 18.6 = 0.269

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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