Review from Z S (Daughter of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience

Castleford Lodge Nursing Home took our mum in when we were in a desperate situation where her previous residence refused to take her back after a spell in hospital, mid-Covid, as they said her needs were too great to cope with. Another care home agreed to take her then let us down the day before. Mum

has very advanced Alzheimer's so she needed round-the-clock help.
Castleford welcomed her. We have had issues along the way. But essentially the staff are always kind and willing to help. The facilities are fairly basic in comparison to where she was before but we now realise the important thing is the staff, not fancy surroundings.

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Review from Deborah P (Daughter-in-law of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience

My mother-in-law has just moved into the home and so far I can't complain, I have been kept updated on her progress by telephone and in person. Every member of staff so far has been friendly and helpful and my mum-in-law is settling well with a good range of activities to keep her occupied. Her room

is well appointed and cosy and I hope she will be really happy here.

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Review from R D (Son of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience

The care staff are very caring and supportive, also under pressure, the higher management team leaves a lot to be desired. All staff at the home work under pressure, one item that required or requires urgent attention is someone needs to improve the phone answering service. It is nearly impossible to

get an answer.

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Review from Kathleen M (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience

My mum came here for 4 week's assessment. From day one her care needs were not met. She has to have a soft diet due to not being able to swallow due to a stroke. They brought her things like fish fingers and beans, sweetcorn, sandwiches, and soup that was like water and she was on thickened fluid. Had

to lay there on lots of occasions wet and soiled because we were told they don't change anyone around mealtimes and they brought her food and expected her to eat while uncomfortable because she hadn't been changed. We were told our standard of care was too high and that was said by the manager and also asked if mum had always been needy which is disgusting. Mum was in pain and uncomfortable so if that makes her needy where's the duty of care and that was also said by the manager. I feel for anyone in there with no family. Luckily my mum has and we have all worked in the care sector and are appalled at the lack of support for my mum. Thankfully we have moved her and she is getting the care, dignity, and respect.

Reply from Cristina Rashita, Manager at Castleford Lodge Nursing Home

We have looked into this and it appears that standards on this occasion have not been met with the expected level of care associated with our homes. We offer our apologies for any distress caused, the lessons from this have been absorbed and changes made to ensure that this doesn't happen again.

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Review from Robert D (Husband of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience

My wife has been in Castleford Lodge Nursing Home for the past four months and as difficult as it has been for us to be separated, the staff have helped us both greatly. Everyone is friendly and helpful, maintaining contact with my wife via phone/WhatsApp when visiting was not allowed/severely restricted

due to Covid.
Thank you all.

Reply from Cristina Rachita, Manager at Castleford Lodge Nursing Home

Thank you for your time to submit the feedback. We do understand how difficult is with the current visiting restrictions. I will pass your feedback to the care team.

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Review from E N (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience

Our Dad did not spend much time in Castleford Lodge. But from what myself and the rest of the family had seen we cannot fault any little thing. From the staff, cleanliness, our Dad's dignity as he passed away only one week in this fan place. If only I got a chance to look around. The staff also thought

about him on father's day with a card and a small gift.

Reply from Sue Smit, Home Manager at Castleford Lodge Nursing Home

Many thanks for taking the time to leave a review for Castleford Lodge, your positive feedback is greatly appreciated. We aim to offer the best care possible for all our residents. I will certainly pass your comments on to the team. Kind Regards, Sue Smit.

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Review from Tracey S (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience

My mum has been in Castleford Lodge for the last 9-months, and I have to say, I wouldn't want her anywhere else. The love, care and attention they give her are second to none. They treat all patients like family. Words can not describe how amazing, and grateful I am for them looking after my mum as

she means the world to me and has all the care she needs. They deserve medals.

Reply from Sue Smit, Interim Manager at Castleford Lodge Nursing Home

Thank you for taking the time out to leave a review for our home. We aim to offer the best care possible to our residents and are delighted to hear your kind words. Many thanks, Sue Smit.

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Review from Barry S (Husband of Resident) published on 17 April 2021
Submitted via Postal Card • Report

Overall Experience

My wife has been in the home for a month now, so I can not comment on the second half of the scores. What I have seen with the wife is very satisfactory. She has been looked after better than what I can so, not for the lack of trying. At the moment, I miss not being able to see her for more than half

an hour a week.

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Review from Susan D (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience

The care and love my mother has been shown is above and beyond what we could have given her. The care staff, the office staff and the entertainment staff are brilliant. We could not ask for better.

Reply from Amanda Woolford, Home Manager at Castleford Lodge Nursing Home

Thank you so much for this wonderful feedback, I will be sure to pass this onto the team. The staff at Castleford Lodge are proud to provide the highest standard of individual care to the residents entrusted to us. Kind Regards, Amanda Woolford

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Review from John W (Husband of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience

My wife has dementia and has been a resident since June 2019. She has only been here for 15 months and has only been in one care home previously and this is 100% better. Staff are great. Food great, well looked after. If she could speak for herself I am sure she would agree.

Reply from Amanda Woolford, Home Manager at Castleford Lodge Nursing Home

Thank you John for your kind comments. We continue to strive to provide the highest standards of care at Castleford Lodge. Amanda Woolford

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Review from R K (Son of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience

My mum just moved here. The staff were brilliant, explained everything in plain-talking English, what you see is what you get and it is. Run by normal people who know exactly what people want and need. Can't praise them enough.

Reply from Janet Bedworth, Home Manager at Castleford Lodge Nursing Home

Many thanks for taking the time to leave a review for Castleford Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you would speak so highly of our hard-working team. It is also pleasing to hear you describe many aspects of our home as “excellent”.
Kind regards.

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Review from David W (Grandson of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience

I don't usually write reviews but due to the excellent experience and care my family received from all the staff at Castleford lodge I feel compelled to reiterate our gratitude. My grandfather came to Castleford Lodge approximately 4 weeks ago on palliative care from hospital and sadly passed away in

the early hours of Tuesday morning. I was instantly taken back and impressed with the level of compassion, dignity and support my Grandfather received, he himself appeared to be happy in his new surroundings and enjoyed the interactions with the nursing team. This compassion also extended to the members of my family who were at his bedside throughout this traumatic time, I personally found them to be helpful and forthcoming with a very "human touch" about them. Thank you again to the fantastic nursing staff at Castleford Lodge at a terrible time for us.

Reply from Janet Bedworth, Home Manager at Castleford Lodge Nursing Home

Many thanks for taking the time to leave a review for Castleford Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you were more than happy with the level of compassion we gave to you and your grandfather. We very much enjoyed getting to know Grandfather and we would like to once again offer our sincere condolences to you all.

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Review from Michelle B (Daughter-in-law of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience

I feel the carers and the care they give is excellent and feel reassured when I leave. I feel confident the care is individual-based. I am disappointed the garden area hasn't been updated as we believed it would be when she became a resident 12 months ago. I am also sad to know that the bus isn't as

available as it was - going out on the bus (I feel) stimulates and gives a feeling and enhances wellbeing.

Reply from Janet Bedworth, Home Manager at Castleford Lodge Nursing Home

Many thanks for taking the time to leave a review for Castleford Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you feel that our carers deliver an excellent standard of care. It is also pleasing to hear that you can see that all of our care is person-centred. If you would like to discuss any of the issues that you have raised, feel free to come into my office the next time you come to visit, my door is always open.
Kind regards, Home Manager

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Review from Caroline J (Daughter of Resident) published on 26 July 2019
Submitted via Website • Report

Overall Experience

My mother went to Castleford Lodge in June 2019 for palliative care. She passed away on the 15th June and during her time she was treated with dignity and compassion.

I am so pleased with the care she was provided with during the difficult time and we the family were also given a most courteous

and compassionate care package during my mother's last days.

Reply from Janet Bedworth, Home Manager at Castleford Lodge Nursing Home

Many thanks for taking the time to leave a review for Castleford Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that your mother was treated with a great amount of dignity and compassion. We very much enjoyed getting to know your mum and we would like to once again offer our sincere condolences to you all. Kind regards.

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Review from B S (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience

We, as a family, found Castleford Lodge to be a friendly and helpful environment. My mum is being well cared for and the staff find time to talk with her and meet her needs. When I have asked for advice or explanations, the staff have been forthcoming. We are generally very pleased with the level of

care my mum is receiving.

Reply from Janet Bedworth, Care Home Manager at Castleford Lodge Nursing Home

Many thanks for taking the time to leave a review for Castleford Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team.

As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you found our home to be a friendly and helpful environment. It is also pleasing to hear that you believe that your mum is well cared for.

Kind regards

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Review from George P (Son of Resident) published on 17 June 2019
Submitted via Website • Report

Overall Experience

My wife and I came to look round to see if the home was suitable for my mam, age 93. We were immediately struck how friendly ALL the staff were who, without exception, looked up from what they were doing to say hello or say a few words. My mam, for the first week to ten days, was a bit bewildered by

it all but gradually settled in and became close to a number of the staff and they to her.
Sadly she only had about 12 weeks in the home before she passed away having received excellent end of life care. I am extremely grateful to everyone at this nursing home for their professional care of my mam. I couldn't have asked for better. Thank you.

Reply from Janet Bedworh, Home Manager at Castleford Lodge Nursing Home

Many thanks for taking the time to leave a review for Castleford Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that your mam was well looked after during her time with us and that you found our staff to be friendly and supportive. We very much enjoyed getting to know your mam and we would like to once again offer our sincere condolences to you all.
Kind regards Janet Bedworth, Home Manager

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Review from Jenni F (Daughter of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience

After having had an awful experience at a previous care home we arrived at Castleford Lodge with apprehension. However, from our arrival with my father, it was extremely obvious that this home was a happy and lively place to be. We were greeted with friendly faces who made us feel welcome and my dad

put at ease. The staff at this home are second to none. We are confident that my dad is well cared for and has the stimulation he needs. Thank you.

Reply from Janet Bedworth, Care Home Manager at Castleford Lodge Nursing Home

Thank you for leaving such a lovely review. I’m delighted to hear we have changed your experience of care homes and that staff are friendly and welcoming. Kind regards, Janet Bedworth, Care Home Manager.

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Review from Gaynor M (Daughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience

I highly recommend this Care Home 10/10.
Just wanted to say a few words about the staff at Castleford Lodge and the loving care which has and is being provided to my Mother since she arrived.
Special thanks to the management and staff who have been outstanding in every way showing compassion, loving

care and the utmost dignity to my mother.
I cannot commend you enough, you have been amazing and I am confident that my mother’s remaining time with you as loving and comfortable as now. Thank you so much, ladies, from the bottom of my heart.

Reply from Janet Bedworth, Care Home Manager at Castleford Lodge Nursing Home

Many thanks for taking the time to leave us such a lovely review. I’m delighted to hear our staff are helpful and loving towards your mother ensuring that our team and the management provide support and excellent care is of the utmost importance.

Kind regards,

Janet Bedworth,
Care Home Manager

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Review from Lesley N (Daughter of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience

Nursing, care and domiciliary staff are very caring and supportive towards residents and their families. Activities occur regularly and are well organised and enjoyed by many residents. Food could sometimes be better, vegetables are often underlooked and pastry is too thick and tough.

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Review from Audrey F (Sister of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience

When viewing for a nursing home for my sister, Castleford Lodge made me very welcome.
Everyone, carers, staff, nurses, gave me a lot of support.
Took me to the bedroom which was under decoration, which I liked.
My sister was accepted and arrived August 15th, 2017.
Yes, we have had issues, some which

could have been avoided.
It's like anything else, you get good staff and bad. Bank staff let the home down. They do not know the residents and come over less caring.
My sister has settled and since August last year 2017, I feel the home has come on 100%, everyone trying hard.
Still, a long way to go but I hope I'm right saying we will get there if everyone pulls together, lots to be learned.
They are our loved ones!

Reply from Janet Bedworth, Home Manager at Castleford Lodge Nursing Home

Many thanks for taking the time to leave a review for Castleford Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. We very much believe that the residents are part of our family so it is gratifying to hear that you have seen on-going improvements in the home and that your sister has settled in well.

Kind regards,

Janet Bedworth - Home Manager

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Castleford Lodge Nursing Home

Care Provided by Castleford Lodge Nursing Home

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Funding & Fees Guide for Castleford Lodge Nursing Home

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