Manor Park Care Home

Leeds Road, Cutsyke, Castleford WF10 5HA
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1.9 43 Reviews
  • Manor Park Care Home, Castleford
Manor Park Care Home is a purpose built residential and nursing home in Castleford, West Yorkshire. The home specialises in the provision of residential, nursing and dementia care for 73 residents.

All bedrooms have en-suite facilities and bath and / or shower facilities are available on each floor. Manor Park has a number of communal areas, including a spacious lounge and dining area on each floor, cinema room and a specially designed indoor garden room.

The pleasant gardens have a comfortable seating area, allowing residents the chance to sit back and relax, whilst enjoying the fresh air and socialising with friends and family.

Residents enjoy home cooked, freshly prepared delicious and nutritious food.

Free Wi-Fi is available throughout the home for residents, families and visitors.

Why not call into Manor Park today for a coffee and tour of the luxurious home.

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Care Provided by Manor Park Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lindsey Simpson (Care Home Manager)
  • Admission Criteria
    • Under 65
    • Ages 55+
  • Room Information
    • Single Rooms (71)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Manor Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,130
    • Self-Funded Residential Dementia Care from £1,208
    • Self-Funded Nursing Care from £1,394
    • Self-Funded Nursing Dementia Care from £1,473

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Manor Park Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors and families are more than welcome to visit residents at any time, there is no restrictions on visiting hours.


    If you are looking for care for a loved one and would like to view Manor Park, please feel free to call in at any time convenient to yourself. A member of the team, will happily show you around.


  • Parking

  • The home has a car park for visitors and families


Manor Park Care Home Reviews (43)

Total of 43, showing 1-20
1.9

Manor Park Care Home has a Review Score of 1.9 (1.917) out of 10, based on 1 reviews in the last 2 years. Over all time Manor Park Care Home has 43 reviews.

Overall Experience

  • 26
  • 9
  • 4
  • 3
  • 1

Date Published

43
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1
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42

Review from L D (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Food is basic and not appetising. On one occasion residents were given crumpets with squirty cream on for desert. There isn't fresh fruit available at meal times. Residents with allergies are not given the same choices as other residents and are often given repetitive meals.
Clothes often going missing
and usually found on other residents. Personal hygiene is hit and miss with residents left without being showered for months. Residents being taken to bed at half past six and the ones that won't stay in bed often left in lounge with no tv or music on.
Staff are undertrained and struggle with the care of the more challenging residents. Management don't listen and will often fabricate the truth to cover up mistakes. Trust is now broken over the number of incidents I have had to endure and challenge.

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Review from S S (Wife of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Four and a half years on, brilliant before Covid. Staff left not replaced. So very short staffed. Residents washing care is very poor ie. baths, hair wash, bed baths. Too many agency staff who have not a clue, makes it very hard for carers. Nursing staff, very good. Do not agree with staff rotation
from one unit to another. Residents get used to regular face recognition and it upsets them with strangers doing personal care or agency nurses (medication problem). This is their home, not an establishment.

Reply from Kerri Smith, Registered Manager at Manor Park Care Home

Thank you for your review and we are very sorry to hear of your concerns. Our Manager has said you meet with him on a regular basis and have not raised any of these concerns with him prior to submitting this review, we have therefore opened our complaints procedure in order to investigate the issues you have raised and will feedback to you once this has been completed.
Thank you again, for taking the time to review our home.


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Review from Jillian S (Granddaughter of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been a resident for 3 years. I was upset when she was first put into residential care but when I went down to see her I was very impressed. From the moment you walk through the door, every member of staff are so warm and welcoming and you can just feel the positive vibe. The decor is
lovely and light and loved the dining room. It really does feel like a home from home. My grandma came in looking poorly and withdrawn and within a few months, she was smiling and joining in games. I absolutely love visiting and even now as she is really poorly the care and attention the staff give is excellent. I can't thank the staff enough.

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Review from T L (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Manor Park feels calm when you walk in and staff are friendly and helpful.
My mum is happy. I can go home knowing she is cared for.
The nursing staff always have time to talk and listen.
One member of staff always gets a smile from Mum.
Thank you everyone.

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Review from L P (Daughter of Resident) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Manor Park is nothing is too much trouble the care my mum is getting is first class, my mum has been in Manor Park since February this year. She is on the nursing unit the staff work very hard can't praise them enough, would recommend to any family wanting care for their loved ones.

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Review from Nigel G (Son of Resident) published on 29 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in Manor Park Care Home from 2014 until her passing in December 2021. The care and attention from the staff were exceptional throughout her time there, and I cannot thank the nurses, carers and office staff enough. When she ended up on end-of-life care, the support to myself as
well as my mum was brilliant and will always be grateful for that - thank you. I've never regretted for one minute her being in Manor Park and would not hesitate to recommend them to anybody else in the same situation.

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Review from P F (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came into the home 2 weeks before lockdown started, which ended up being a very worrying and stressful two years for her. Especially with being alone in her room with no family or friends visiting - no fault of the staff.
Then eventually, early this year, Mum was moved into a room downstairs with
a window view and access to the garden outside. This has given her a new lease of life and the staff have been busy doing activities, especially one member of staff, in particular, who has gone behond caring for Mum but like a friend too cheering her up when she is down. Thanks to all the staff for all their hard work. I know sometimes there isn't enough staff working but as long as they try their best and keep Mum safe and happy.

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Review from C W (Mother of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and entertainment, arts and crafts. Having residents feeding birds is brilliant, my mum loves it and the garden birds; cockerels etc. The facilities are brilliant with friendly staff, accommodation and cleanliness.

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Review from Kathleen M (Daughter of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Jubilee weekend they put on a great afternoon for the residents and families, my mum loved it. The staff did a great job and the team are brilliant, not only with Mum but with family as well. Great job keep doing what you do, fab.

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Review from Joan H (Daughter of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Manor Park Care Home in August having been in respite care for 4 weeks at another home, but they wanted Mum’s bed so we had to find another home. It was the best thing that could have happened. Mum had 2 weeks before she died of love, care, attention and compassion shown to her and
us as a family from all the staff from office to nursing and carers. They are all a credit to their profession.
Our mum died in a dignified way and we are all truly grateful for that.

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Review from Alexander B (Husband of Resident) published on 31 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My wife went in for two weeks respite while I was in the hospital. Her daughters took her in. My wife has dementia and is sometimes very vocal, on the second day my daughter reported her big toe was infected and needed looking at, this was on Tuesday. I came out of the hospital and went to see my wife
on the Sunday. She was very upset and told me her foot was very sore. I looked and it was badly infected by now, in fact, her foot was red. I took her out immediately and didn’t tell anyone why. When I got her home I phoned 111 and they sent an ambulance. He looked at it and said it’s bad but taking her to the hospital will probably upset her more. I agreed, they contacted my doctor the next day Monday, as luck had it, the podiatrist came to see her that day as well. She took one look at it and reported it to the diabetic centre in Pontefract. They came out the next day and started treatment. My wife had an X-ray, turns out her bone was also infected, she is now on two courses of antibiotics for six weeks.

Reply from Kerri Smith, RM at Manor Park Care Home

Thank you for your review.
I have passed your review onto our new Home Manager to investigate as prior to your review we had not received any complaint. If you would like to discuss your concerns further please do get in touch with us at the home and we will be happy to discuss our findings from the investigation with you.


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Review from D L (Wife of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is very well looked after, and he looks very well. He loves the food and eats well.

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Review from Linda W (Daughter of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident in Manor Park Care Home and it has been very difficult over the last year not being able to see her and hug her. She doesn't understand. Christmas was especially hard for all our family. We thought we were gonna be allowed to see her, but then the home had a case of COVID. I especially
would like to mention one carer, she has been so good FaceTiming the family with my mum every week. I cannot thank her enough.

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Review from L S (Daughter of Resident) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is friendly, the staff always manage a smile. Last year proved to be very difficult for everyone, they all rose to the challenge, kept Mum and Dad safe and well cared for. My only criticism is that information was slow to filter out to families and it was difficult to contact me as the phone
system could take the call elsewhere.
I would like to say a big thank you to the team.

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Review from K C (Sister of Resident) published on 10 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care and assistance to my sister and am always contacted whenever I need to be as no visiting at the moment.

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Review from Jacqueline O (Granddaughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma now feels safe and looked after.
The food is lovely and freshly made, with a great choice of food and drink.

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Review from Stephen P (Son of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good introduction to facilities. Well informed of procedures that follow. Food outstanding. Staff excellent and friendly. Don't think she will want to leave after recovery.

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Review from M P (Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything at Manor Park was just fine for this 85-year-old, much better than I ever thought.

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Review from Tim B (Son-in-law of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From having a look round, meeting staff and viewing rooms we knew this was the place for us, Cutsyke, not being far from Pontefract. The management and staff are all lovely. They can not do enough for you, always greeted with a smile and hello. My mother-in-law is happy there and we can rest assured
she is being looked after very well which means a lot.

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Review from Jackie B (Daughter of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my experience from my mum going into manor Park Care Home, Cutsyke. The manager is a wonderful, caring person who has helped me come to terms with putting Mum in a home. All the staff are very helpful. I haven't got a wrong word to say about every aspect of the care home.

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Current Review Score: 1.9 (1.917)

Overview of Review Score

The Review Score of 1.9 (1.917) out of 10 for Manor Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.9 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.917 for Manor Park Care Home is calculated as follows: ( (2 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 12 Ratings = 1.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 0 Points relating to the number of positive Reviews for Manor Park Care Home is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 0 Positive Reviews ÷ 15 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Lindsey

Lindsey Simpson

Job Title: Home Manager

Hi, my name is Lindsey Simpson and I am the Home Manager at Manor Park. I am a RGN in Adult Nursing and started working within the Health and Social Care profession from leaving school.


I have successfully managed other services and have a passion for delivering the best possible service to our users. Here at Manor Park we strive to ensure the people living with us and our colleagues remain at the heart of everything we do. We aim to provide a person centred, homely environment so that your loved ones feel at home from the moment they join us.


Frequently Asked Questions about Manor Park Care Home

What types of Care is Manor Park Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Manor Park Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Manor Park Care Home have?

There are 71 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Manor Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Manor Park Care Home to the centre of Castleford?

0.7 mile(s) as the crow flies, distance by road may be significantly further.