Priory Gardens Care Home has a Review Score of 9.7 (9.708) out of 10, based on 48 reviews in the last 2 years. Over all time Priory Gardens Care Home has 133 reviews.
Review from James E (Son of Resident) published on 3 March 2025
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Overall Experience
4.0 out of 5
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Review from K B (Resident) published on 27 February 2025
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5.0 out of 5
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Review from P B (Sister of Resident) published on 26 February 2025
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5.0 out of 5
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Review from P B (Son of Resident) published on 24 February 2025
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Overall Experience
5.0 out of 5
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Review from Anne P (Daughter of Resident) published on 31 January 2025
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Overall Experience
5.0 out of 5
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Review from Dawn E (Daughter of Resident) published on 21 January 2025
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Overall Experience
5.0 out of 5
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Review from Jill W (Daughter of Resident) published on 16 January 2025
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Overall Experience
4.0 out of 5
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Review from Cherry T (Daughter of Resident) published on 16 January 2025
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Overall Experience
4.0 out of 5
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Review from G B (Sister of Resident) published on 10 January 2025
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5.0 out of 5
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Review from A G (Son of Resident) published on 9 January 2025
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Overall Experience
5.0 out of 5
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Review from D E (Friend of Resident) published on 8 January 2025
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Overall Experience
5.0 out of 5
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Review from Linda H (Wife of Resident) published on 23 December 2024
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Overall Experience
5.0 out of 5
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Review from Jenny B (Daughter of Resident) published on 16 July 2024
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Overall Experience
5.0 out of 5
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Review from Sarah O (Daughter of Resident) published on 10 July 2024
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Overall Experience
4.0 out of 5
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Review from Roger G (Son of Resident) published on 1 July 2024
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5.0 out of 5
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Review from Paul H (Son of Resident) published on 1 July 2024
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Overall Experience
5.0 out of 5
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Review from Sandra C (Wife of Resident) published on 1 July 2024
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Overall Experience
5.0 out of 5
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Review from Gary H (Son of Resident) published on 19 June 2024
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Overall Experience
5.0 out of 5
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Review from Kath W (Daughter of Resident) published on 8 May 2024
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Overall Experience
5.0 out of 5
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Review from Jill S (Daughter of Resident) published on 3 May 2024
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Overall Experience
3.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Priory Gardens Care Home
We appreciate you taking the time to give feedback on the care your relative received during their stay at Priory Gardens. I am sorry you felt the communication and areas of care and support your relative received needed to improve. If you would like to discuss your concerns further then please contact the home directly.
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The Review Score of 9.7 (9.708) out of 10 for Priory Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 48 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.708 for Priory Gardens Care Home is calculated as follows: ( (441 Excellents x 5) + (95 Goods x 4) + (36 Satisfactorys x 3) ) ÷ 572 Ratings = 4.708
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Priory Gardens Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 47 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Mar 2019
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Job Title: Home Manager
Joined: 2019
What does ‘kindness’ mean to you?
“Kindness to me, means being generous, helpful and caring at all times.”
As a Registered Nurse, Allison has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked at Priory Gardens for over a year, Allison now closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Priory Gardens.
When asked what she enjoys most about her role, Allison remarked:
“I get huge satisfaction out of making the Residents lives at Priory more fulfilling and bringing a smile to their faces.”
Outside of work, Allison enjoys spending time with her family, especially her two new grandchildren, and enjoys reading a good book.
If you would like to find out more information about Priory Gardens, Allison would be pleased to welcome you for an informal discussion over the phone.
T 01977 602111
W hc-one.co.uk
E PrioryGardens.HomeManager@hc-one.co.uk
