Priory Gardens Care Home

Ladybalk Lane, Pontefract WF8 1JQ
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9.7 133 Reviews
  • Priory Gardens Care Home, Pontefract
Priory Gardens Care Home, located in the popular town of Pontefract, provides personalised residential, nursing and residential dementia care to older people.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, hair salon, shop and wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

Priory Gardens boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Priory Gardens takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, residents are able to take an active role in the Pontefract community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Priory Gardens to deliver the kindest possible care to the residents, supporting them to lead their best possible life.

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Care Provided by Priory Gardens Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Allison Gill (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Priory Gardens Care Home Reviews (133)

Total of 133, showing 61-80
9.7

Priory Gardens Care Home has a Review Score of 9.7 (9.708) out of 10, based on 48 reviews in the last 2 years. Over all time Priory Gardens Care Home has 133 reviews.

Overall Experience

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Date Published

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Review from K B (Daughter of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my mother's health deteriorates I find the level of care given to her is patient, kind and compassionate. Her needs are changing and the staff all adapt with her. Communication with myself and staff/management is good. If I have any concerns or worries I don't hesitate to speak with them. They are
always ready to listen and help. I find visiting at the weekends a little frustrating. There isn't anyone managing the entrance, so I can be waiting to enter and exit the building for quite a while.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Priory Gardens Care Home

Thank you for your feedback about the frustrations you feel when visiting out of hours at weekends. The doorbell out of hours is passed through to our teams within the communities to answer the doors. I am sure you appreciate that at times they will be busy delivering care to Residents and this will create a delay in answering the doorbell. We have reiterated to the team the frustrations a delay for visitors causes and asked them to answer as soon as they are able. Unfortunately, we are not able to staff the entrance of the building out of hours due to the costs this incurs. We aim to try our best and your patience is appreciated in this matter. However, we welcome feedback if you feel the time waiting is unacceptable. Please speak to the nurse in charge of the shift if this occurs and they will investigate immediately.


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Review from G R (Son of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Priory Gardens on respite. Mum's now been in for four weeks, and we are going to extend it as Mum has settled in and is happy. I would have no problem recommending Priory Gardens.

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Review from Jaqueline W (Daughter of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Okay, where do I start, I have just lost my dear Dad but I know without a doubt that he was cared for and loved by all that looked after him. Dad was very precious to me and my husband but knowing how happy my Dad was at Priory Gardens helped us to be able to have time to gain some strength back after
looking after Dad at home. it was hard work for us, but well done everyone. Thank you for your care and tears.

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Review from Jackie W (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well what can we say, Dad is so happy, he loves his visits from us and my husband takes him out at least once a week. Priory Gardens is the most wonderful place going, the staff are so wonderful, not only do they take fabulous care of Dad they also have time to speak to us and listen, well done Priory
Gardens. Thanks for taking care we love you.

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Review from Peter C (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home staff were very caring and kind in looking after my mother in her terminal illness. The room was a pleasant environment for her and the support changed to meet her changing needs. The carers and nursing staff took the time to reassure and help her. We will always be grateful for the care she
received in her last few weeks.

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Review from D R (Son of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely patient and conscientious staff. Clean rooms.

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Review from Gail H (Daughter of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care my mum received at Priory Gardens. I am always contacted and included in anything concerning my mam's health and well-being. It has been extremely difficult for staff during "Covid". They have been very professional and understanding, but the best of all is hearing
from Mam herself saying everyone is very good to her!

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Review from Steve L (Son of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Priory Gardens provided the best care for my father that I could have hoped for. The amazing staff treated Dad with the highest levels of care and dignity, as well as looking after me and my family. Their support and humour really meant a lot to us at the end of Dad's life and I really can't thank them
enough. I really recommend Priory Gardens as a care home for your loved ones.

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Review from David D (Grandson of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice care home with friendly helpful staff.

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Review from M W (Son of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have made mum feel very welcome. Very accommodating to her needs and wishes.

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Review from Trevor K (Next of Kin) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic and go far beyond what is required of them. Nothing and I mean nothing, is too hard for them. Throughout the covid regulations, they worked tirelessly to look after residents and keep relations informed.
The only con I have found is keeping track of the resident's belongings,
quite regularly clothes returned from the laundry are someone else's and correct clothes are missing, even though we mark all clothes with name tags. Secondly, we have twice had to replace spectacles that have gone missing. I appreciate that it must be very difficult to keep track of everything.
In finishing, I cannot praise all the staff enough for the care and consideration they give to residents and relatives.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Priory Gardens Care Home

We would like to thank you for your feedback on our laundry service. Please be assured we will work with the team to understand the cause of this and take action to make improvements.


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Review from J W (Daughter of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has been with Priory Gardens for a year now and we cannot believe how well he is cared for and in such a caring manner. We are so glad we made the discussion to let him go from our care. We wish to say a huge thank you to all the staff for looking after dad. Well done, we love you all.

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Review from K S (Granddaughter of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and nursing staff delivered outstanding care to my grandmother. They made her feel safe and happy during their stay and the last day of her life. We cannot hank them enough for everything they have done.

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Review from J W (Daughter of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Few problems with another patients but soon sorted out. Excellent.

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Review from M G (Son of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for three years now and I've visited each week in that time. It has been difficult during the pandemic but together we got through it. I've never doubted that I made the right choice of Home for mum - caring and friendly. I have every confidence in you and the staff, even during
mum's difficult temper tantrums. I'm very impressed with both the new and 'old' staff.

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Review from J W (Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are looking after my father very well. They treat him with dignity and listen to and repeat his wishes. As a family, we are very grateful for the help and support that is shown to my father by all the staff at this difficult time. Thank you for all you do for my father, it is much appreciated.

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Review from S M (Daughter of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant staff and surroundings. Very happy with the care dad received and he was made comfortable in his last days.

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Review from Paul S (Son of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been brilliant throughout my mum's stay. They have, everyone, been caring and considerate. I couldn't have wished for a better place for my mum to spend her final months.

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Review from Oliver S (Grandson of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Granny always seemed very well cared for and very well looked after. Staff seemed to be very attentive to her needs when I have visited and also put on a nice party for her birthday.

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Review from Keith T (Son of Resident) published on 30 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been able to get in touch when needed.
All staff have been wonderful.
Highly recommend.

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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Priory Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Priory Gardens Care Home is calculated as follows: ( (441 Excellents x 5) + (95 Goods x 4) + (36 Satisfactorys x 3) ) ÷ 572 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priory Gardens Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Allison

Allison Gill

Job Title: Home Manager

Joined: 2019

What does ‘kindness’ mean to you?


“Kindness to me, means being generous, helpful and caring at all times.”


As a Registered Nurse, Allison has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Priory Gardens for over a year, Allison now closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Priory Gardens.


When asked what she enjoys most about her role, Allison remarked:


“I get huge satisfaction out of making the Residents lives at Priory more fulfilling and bringing a smile to their faces.”


Outside of work, Allison enjoys spending time with her family, especially her two new grandchildren, and enjoys reading a good book.


If you would like to find out more information about Priory Gardens, Allison would be pleased to welcome you for an informal discussion over the phone.


T 01977 602111
W hc-one.co.uk
E PrioryGardens.HomeManager@hc-one.co.uk