Priory Gardens Care Home

Ladybalk Lane, Pontefract WF8 1JQ
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9.7 133 Reviews
  • Priory Gardens Care Home, Pontefract
Priory Gardens Care Home, located in the popular town of Pontefract, provides personalised residential, nursing and residential dementia care to older people.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, hair salon, shop and wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

Priory Gardens boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Priory Gardens takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, residents are able to take an active role in the Pontefract community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Priory Gardens to deliver the kindest possible care to the residents, supporting them to lead their best possible life.

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Care Provided by Priory Gardens Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Allison Gill (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Priory Gardens Care Home Reviews (133)

Total of 133, showing 121-133
9.7

Priory Gardens Care Home has a Review Score of 9.7 (9.708) out of 10, based on 48 reviews in the last 2 years. Over all time Priory Gardens Care Home has 133 reviews.

Overall Experience

  • 103
  • 29
  • 1
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Date Published

133
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Review from P M (Daughter of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the care my mother received and how helpful the staff were in helping me with anything I asked for.

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Review from E R (Niece of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This review relates to the dementia unit only.
The care staff are so kind.
Concerned at times they are under staffed on this visit.

Reply from Katie Price, Careline Advisor at Priory Gardens Care Home

Thank you for your feedback regarding staffing levels on our Dementia Unit. We appreciate all feedback received, so that where applicable, actions can be taken to improve our services.
Staffing levels are calculated according to Resident dependencies, and the allocation of staff is reviewed daily by the management team in the home. The deployment of staff on each unit is the responsibility of the person in charge and is reviewed on a day to day basis. Where Resident’s needs are assessed as higher, staff are allocated appropriately to meet the needs of our Residents. Again this is reviewed daily by the Manager.


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Review from Maureen M (Daughter of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is modern and very clean. Residents all seem settled and happy. There is a good atmosphere with very pleasant staff, who cope very well with the workload.

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Review from Wayne L (Nephew of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied overall. Staff very friendly and helpful.

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Review from Alfe C (Resident) assisted by family/friend published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Priory Gardens Care Home very acceptable, staff, care and facilities.

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Review from Kathleen D (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Priory Gardens Care Home for only 11 days as he was at end of life care. The care they gave him was second to none. He died peacefully and that was all we could have asked for. I would like to thank all the staff for the care they gave him.

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Review from Dania B (Daughter of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my mother was not at Priory Gardens for long, as she was waiting for a new care package to enable her to go home, she was very well looked after. For the first time in a long time, she had company and although she did not suffer fools gladly, to be able to have someone, mostly staff, to give
back as good as she gave, was a tonic.

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Review from J G (Sister-in-law of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcomed from the hospital to make her welcome for Christmas. First for respite and now a permanents resident.
Still a bit unsettled, but it does look a bit like a home now.

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Review from J W (Sister-in-law of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything's OK. Nice and clean with lovely staff. Can't complain.

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Review from J P (Son of Resident) published on 9 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for only a matter of weeks. During that time she received the best possible care from all the staff employed at priory Gardens. They were caring, kind and considerate. They offered all necessary to ensure that as her life drew to a close she was comfortable.

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Review from Edna S (Husband of Resident) published on 27 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with everything. Staff management when they said care, that's what it means. The nurses have time for you, I can't thank then enough.

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Review from N C (Son of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed away last week after spending almost a year in Priory Gardens. We, as family, have been extremely impressed by the friendliness and professionalism of all the staff and feel that our father has been enabled to live out the last days of his life with dignity and in comfort. The love
and care shown to him has been heart-warming and has genuine sympathy and sorrow shown by the staff at his passing.

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Review from Helen A (Daughter of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in nursing care at Priory Gardens for almost a year until his death last week. Throughout this period the staff were kind and caring and took the time to ensure his comfort and make him smile. They were patient when he was noisy and always ensured that his dignity remained intact.
Many thanks to all at Priory Gardens for their kind and caring attitude.

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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Priory Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Priory Gardens Care Home is calculated as follows: ( (441 Excellents x 5) + (95 Goods x 4) + (36 Satisfactorys x 3) ) ÷ 572 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priory Gardens Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Allison

Allison Gill

Job Title: Home Manager

Joined: 2019

What does ‘kindness’ mean to you?


“Kindness to me, means being generous, helpful and caring at all times.”


As a Registered Nurse, Allison has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Priory Gardens for over a year, Allison now closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Priory Gardens.


When asked what she enjoys most about her role, Allison remarked:


“I get huge satisfaction out of making the Residents lives at Priory more fulfilling and bringing a smile to their faces.”


Outside of work, Allison enjoys spending time with her family, especially her two new grandchildren, and enjoys reading a good book.


If you would like to find out more information about Priory Gardens, Allison would be pleased to welcome you for an informal discussion over the phone.


T 01977 602111
W hc-one.co.uk
E PrioryGardens.HomeManager@hc-one.co.uk