Snapethorpe Hall Care Home

Snapethorpe Gate, Broadway, Lupset, Wakefield WF2 8YA
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9.6 87 Reviews
  • Snapethorpe Hall Care Home, Wakefield
Situated in the attractive residential area of Lupset in Wakefield, Snapethorpe Hall Care Home offers personalised residential and residential dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Snapethorpe Hall to provide the kindest care possible to all residents.

By getting to know each individual resident at Snapethorpe Hall, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

The friendly and comfortable home offers plenty of opportunities for residents to relax, unwind and socialise with friends and family. From the en-suite bedrooms and hair salon to the wellbeing programme which helps residents practice old or new hobbies, there is something to make every day enjoyable.

Snapethorpe Hall also boasts a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

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Care Provided by Snapethorpe Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Muscular Dystrophy
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amy Brown (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Snapethorpe Hall Care Home Reviews (87)

Total of 87, showing 21-40
9.6

Snapethorpe Hall Care Home has a Review Score of 9.6 (9.646) out of 10, based on 30 reviews in the last 2 years. Over all time Snapethorpe Hall Care Home has 87 reviews.

Overall Experience

  • 65
  • 16
  • 3
  • 0
  • 3

Date Published

87
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Review from C S (Daughter of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who has Alzheimers is now a permanent resident in Snapethorpe Hall after going in in April. This was the hardest decision I had to make putting my mum in a home, after looking after her for nearly 3 years in my own home with myself and my husband. I have found it to be so nice going to see Mum
and feeling like a daughter and no longer her carer. I have found the home to be spotlessly clean and all the staff are so lovely, there is some form of entertainment every day. I have been kept informed about how my mum is and I feel at ease to visit or phone them whenever I want. The staff are always busy but still find the time to chat with you if need be. My mum is very well cared for and comfortable.
I would recommend Snapethorpe Hall.

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Review from Arthur H (Partner of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always get a friendly welcome at Snapethorpe Hall, all the staff are friendly and helpful and my partner looks well cared for. Leaving my partner after a visit is always problematic but the staff are super at providing diversional tactics.

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Review from Marjorie C (Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here was been excellent. All staff have been very caring and always on hand when required. I have no complaints at all.

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Review from Joanne T (Daughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most of Mum's care was fine, but was dissatisfied with food. She was on a level six swallow and was given the wrong food on several occasions while I was there. Mum died of sepsis, aspiration pneumonia, ischemic heart disease and Alzheimer's. I would not recommend Snapethorpe Hall. Mum was left in bed
on many occasions. I got her out, washed and dressed her.

Reply from Clare Sheehan, Careline Advisor at Snapethorpe Hall Care Home

We appreciate you taking the time to give feedback on the care your relative received during their stay at Snapethorpe Hall. I am sorry you were disappointed with the quality of food and options offered and the level of care received. If you would like to discuss your concerns further then please contact the home directly.


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Review from S B (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my dad was looked after well, and his basic needs were catered for. Most staff were caring and friendly, but some could be moody and unapproachable. In comparison to some other homes, I feel Snapethorpe lacks a welcoming and social environment for guests and residents.
In four years, staff
turnover has been frequent.
I didn't always get accurate updates on his health and because of Dad's dementia, he became agitated when he was given letters about hospital appointments. Dad's only complaint was the food - he said quality could be better. In general, though, I am happy with his care and thank all staff for looking after him.

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Review from Lesley H (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came from hospital where it became obvious he needed nursing care. I cannot fault the care or attitude of staff, both to my dad and myself. Thank you.

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Review from V O (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home offered good care and support to my dad. Sadly, he was only at the home a short time. During his final days, both my dad and family were respected, given privacy, kindness and care.

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Review from P T (Resident) assisted by family/friend published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home was nicely presented and comfortable.
The staff were attentive and caring.
Very pleasant room and the food was very good.

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Review from Louise F (Daughter of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff made us all feel like we were at home. I moved into the home to be with Mum in her final days, and it was actually a lovely time. Such a lovely team of staff, and also the night staff keeping me and the family happy and supported. Thank you all so much for everything.

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Review from Linda E (Friend of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice staff who meet you at the door, help you with lift. A very clean and fresh-smelling home. All the staff I have met have been very nice. Residents that are able to are well dressed. The rooms are kept very nice and clean. It's the nicest home I have ever visited.

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Review from L L (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

1. Attacked 3 times at night
2. Needed light bulb replacing
3. Radiator broke
4. Some staff rude and bossy
5. Alarm bells on all residents not responded to
6. Hardly saw staff
7. Treatment not reported to nurse.
Bed was like something in a slaughterhouse, there was so much blood, then carer
moaned about it as it was a mess and I am still waiting to hear from the manager.

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Review from Jackie T (Daughter of Resident) published on 5 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Would not recommend this care home to anyone who is vulnerable. The level of care is disgusting, as is the level of personal hygiene. In our opinion, the staff did as little as possible, no interaction with the residents who were in bed 24hrs! Most of the staff were rude to residents and family members.
The only staff members showing any compassion were some of the cleaners, there were so many issues, which were addressed in meetings with management, but none were improved. Sadly Mum passed away in hospital a few weeks ago. At least it's comforting to know she was being cared for in her last days, you would have thought a call from staff or management would have occurred. Not a word!

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Snapethorpe Hall Care Home

We would like to pass on our sincere condolences to you and your family. We are sorry you feel your Mother’s time at Snapethorpe Hall was negative. We worked tirelessly to support you and your family with any queries or concerns you had during her stay with us. We apologise if you feel we did not succeed in reassuring you that we delivered good care to your Mother. Our team remembers your Mother with fondness and feel they supported her with compassion and kindness. The Home Manager tried to contact you via telephone following the sad passing of your Mother but was unable to reach you. The Home Manager did pass on her condolences when you visited to collect your Mothers effects and explained we were sorry for your loss. We apologise we were not able to reach you sooner. Thank you for your feedback, we will review with the team any learning we can take from this to improve the way we work at Snapethorpe Hall.


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Review from J S (Daughter of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mother was placed into Snapethorpe, recovering from a broken tibia (lower leg). She quickly decided she didn't like being there. A clash of personalities with some staff and the care she received. Myself and my daughters had a meeting with management, who listened to our concerns and dealt with them,
things did improve, and my mum's attitude was improved by the time she left to go home. She felt they had done a good job of care and friendship. I felt she had good reason to be concerned about her care; she should have been in rehabilitation - not a care home!

Reply from Julie Caygill, Hospital Liaison Team Administrator at Snapethorpe Hall Care Home

Thank you for your feedback. We are pleased that we were able to work together to develop relationships with you and your mother during her stay. Thank you for your feedback; it is much appreciated, and we will use this to develop our approach with other residents and families. The current Discharge to Assess process in Adult Social Care means people are discharged to services for rehabilitation and assessment rather than a traditional rehabilitation service. This is a new process, and we work hard to ensure our communication with families and the therapy team supports people to move home if that is their goal. We are pleased we were able to support your mother back home successfully and wish her well in the future.


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Review from Susan B (Daughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant, friendly staff - very caring and thoughtful.

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Review from Terence M (Son of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad's carers provide interaction and something to occupy a busy mind, however, he is increasingly forgetful and sleeps a lot. We understand that caring for his needs is difficult.

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Review from Linda S (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, caring and loving staff.
Medical attention is first class.
Nice welcome on arrival.
Very clean and organised.

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Review from Christine R (Sister of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Think the home did well during Covid - but it's good to get back to normal (I hope).

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Review from Angela Y (Daughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly my dad was only in your care for a short time, but during that time, he was well cared for. When I visited him, he always said how all the staff were so friendly and caring. Thanks to you all.

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Review from Lindsey C (Daughter of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To have found people who care during such a profoundly difficult two years, perhaps only equivalent to a world war time, has been a sanctuary for Dad and also for his family. All staff, from housekeeping to carers to manager, have been kind and empathetic, and above all, caring! As Dad became bed-bound,
it is to their care and credit that he never sustained pressure sores! All staff treated him with respect and loved him as though he was part of their own family, for which we are forever grateful. Thank you for giving us this sanctuary.

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Review from L B (Daughter of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was admitted for respite care in July 2021 - he had a diagnosis of dementia. On his admission, my family and I gave them a full history of his likes and dislikes. I spent an hour with a nurse on the phone telling her this. My father has always been what we term a 'fussy eater'. Two days
later, I was told that my father was eating cereal - he had never eaten cereal in his life and if you put anything milky in front of him he could be sick at the thought of having to eat it! The next day he was sat having porridge! I asked about his drinking and yes, they were ensuring that he drank. On the Saturday my sister had a call from here, Dad had fallen and they were waiting for an ambulance - no carers were going with him to the hospital! He eventually let the clinical staff take bloods. What did they show - that he was so dehydrated he need urgent admission and fluids. The day after admission he died. Would I recommend here - no chance. And they charged for the full fortnight.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Snapethorpe Hall Care Home

Firstly, we are very sorry for your loss and send our sincere condolences. We apologise that you felt you had a negative experience at Snapethorpe Hall. Moving into a care home can be very unsettling and especially for people living with dementia. We work hard to get to know people and support them to settle in as quickly as possible, unfortunately for some, this can take longer and may impact on their health if they are not able to understand. We will use your feedback to help staff understand the experience you as a family have had and this will help us to develop our approach in the future.


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Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Snapethorpe Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.646 for Snapethorpe Hall Care Home is calculated as follows: ( (251 Excellents x 5) + (77 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 350 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Snapethorpe Hall Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Amy

Amy Brown

Job Title: Home Manager

Introducing Amy Brown
Home Manager at Snapethorpe Hall, Wakefield


What does ‘kindness’ mean to you?


“For me, kind care is always treating people with the respect you would want for yourself or your loved ones.”


As a dedicated healthcare professional, Amy has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked in the care sector for over 14 years, Amy closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Amy remarked:


“Listening to and learning from the stories of people from all walks of life, I am reminded every day of the importance of not taking anything in life for granted.”


Outside of work, Amy is a proud mother of two and likes to spend her spare time winding down with a good book, listening to live music, visiting different countries and making memories with her friends and family.


If you would like to find out more about Snapethorpe Hall, Amy would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.