Snapethorpe Hall Care Home

Snapethorpe Gate, Broadway, Lupset, Wakefield WF2 8YA
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9.6 87 Reviews
  • Snapethorpe Hall Care Home, Wakefield
Situated in the attractive residential area of Lupset in Wakefield, Snapethorpe Hall Care Home offers personalised residential and residential dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at Snapethorpe Hall to provide the kindest care possible to all residents.

By getting to know each individual resident at Snapethorpe Hall, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

The friendly and comfortable home offers plenty of opportunities for residents to relax, unwind and socialise with friends and family. From the en-suite bedrooms and hair salon to the wellbeing programme which helps residents practice old or new hobbies, there is something to make every day enjoyable.

Snapethorpe Hall also boasts a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

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Care Provided by Snapethorpe Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Muscular Dystrophy
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amy Brown (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Snapethorpe Hall Care Home Reviews (87)

Total of 87, showing 41-60
9.6

Snapethorpe Hall Care Home has a Review Score of 9.6 (9.646) out of 10, based on 30 reviews in the last 2 years. Over all time Snapethorpe Hall Care Home has 87 reviews.

Overall Experience

  • 65
  • 16
  • 3
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  • 3

Date Published

87
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57

Review from Pam D (Daughter of Resident) published on 17 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mother spent her last 4-weeks at Snapethorpe Hall after a 2-week stay in hospital followed by 3-weeks at Rehab after a fall. All the staff I met were extremely kind and gentle, tending to her with great dignity and compassion. I would just like to thank all the staff for caring for my
mother during her short stay with you.

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Review from Jean G (Daughter of Resident) published on 17 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother only spent 4-weeks at Snapethorpe Hall. During her short time there, I found all the staff very caring and approachable attending to her every needs, treating her with compassion, dignity and love at all times.
I cannot comment on the activities as she was not well enough to participate.
She
had the highest standard of end of care life possible.
I would highly recommend Snapethorpe Hall.
Thank you to all the staff.

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Review from Nigel H (Son of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into the home in January 2020 and have lived there and been very happy. She has spoken highly of the staff, and we have been very pleased with the care she has received. She has been kept safe throughout the Covid and has been comfortable, content and happy with many friends now.

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Review from Susan G (Daughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a rollercoaster for Mum and all the family, but the staff at Snapethorpe have been very helpful and caring to not only Mum but all of us. Mum has now settled in well and is very comfortable, the rooms are lovely, bright and clean. Also, help with food choices, drinks etc. Thank you to all
involved.

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Review from P C (Son of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Can't really comment on activities as my mum is not up to being involved in these, but overall, everything is good.

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Review from Gavin M (Son of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am thoroughly pleased with the level o care that my mum is receiving. I am constantly updated on any issues that have occurred and what action has been done to address the issue.

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Review from Deborah B (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Difficult to say, to be honest, only visited three times, so don't really know.
Staff excellent.
One particular lady is the best.

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Review from Helen B (Daughter of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been made to feel very welcoming. Nothing has been too much trouble, as I have been here most of the day. Food and refreshments have been provided and very nice too (have been spoilt). Awkward questions have been asked and answered in a very courteous and sympathetic manner. All staff from cleaner
to management have had a smile, a kind word and sympathy; it feels just as good today as it did when I came to look round for mum and dad. Covid19 has a lot to answer for and no visiting stinks! This is not a reflection on the home.

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Review from Roger B (Brother of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are helpful and friendly. The home is very clean and well maintained.

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Review from Eileen B (Sister-in-law of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a smile and a chat when we arrive. The manager is especially helpful, knowledgeable and sympathetic. All the staff are ready to help.

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Review from C A (Son of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been happy with the care and very clean. Staff and management have been excellent.

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Review from J T (Daughter of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had been a patient for nearly 5 years, during which time all the staff were lovely and caring towards her even though at times she was violent. My once concern was that during 2019 there was no continuity in the nurse in charge of the nursing unit which was run by supply nurses and they didn't want
to be involved in any queries. The new manager was aware fo this problem and changes are being put in place to address this.
Can't really comment on the food as mum would only eat buns and chocolate. Even when she was dying the carers always made sure she had drinks.

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Review from B C (Partner of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very good and the management are changing attitudes of some of the carers to make them better and more aware of the needs of the residents.
Overall, Snapethorpe is on the up (very happy).

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Review from N J W (Granddaughter of Resident) published on 1 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I just want to thank the home and the Well-being coordinator for organising a lovely trip out last week for my grandmother and a few other residents. My Grandma had a lovely time at The Donkey Sanctuary and I can only imagine how nice the change of scenery and fresh air was for her and for the other
residents. From my perspective as a relative, it is so nice to feel like our loved ones are being treated to such nice things like this and also that they aren’t just cooped up indoors all day, every day.
I hope to join my grandma on another outing soon.
Many Thanks.

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Review from Stephen J (Son of Resident) published on 5 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Snapethorpe for our Mother after a day spent looking at the alternatives last March. Without any doubt whatsoever we made the right choice. My Mother moved to Snapethorpe shortly after and from that day until her passing away on 1 November aged 95 the care she received has been better than
outstanding. Nothing has been too much trouble and on many occasions, the staff have gone above and beyond. What super, super people. As our Mother's health deteriorated the staff have constantly monitored her and have been very quick to react to her medical needs and/or if our family needed to be contacted. It was soon very obvious that, individually, they treated her as a friend rather than just a resident/client and they all became something of an extended family to her. Thank you Snapethorpe Hall. We cannot praise you all highly enough.

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Review from Maria (Daughter of Resident) published on 27 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad arrived for respite care a few weeks ago, from his first moments there, he was treated with an amazing amount of dignity and respect.


It was his birthday a couple of weeks ago and it was made a special day for him by the staff on his unit


He has had a very difficult year and was a frail

old man when he entered the home but now thanks to the amazing care and interaction he receives on a daily basis, he is back to his cheeky self.


I have not been there at meal times but he tells me that the food is lovely, every time I visit no matter the time of day I am greeted with a friendly word and a smile from the staff, nothing is too much trouble for them, they are all amazing.


I chose Snapethorpe Hall after looking at the CQC inspection results as they were brilliant and I am pleased to say that the home more than lives up to them. The staff are truly brilliant, I cannot thank them enough for the excellent care they provide. I am happy knowing that my dad is being cared for so well.


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Review from Christopher B (Son of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home provides first-class care and accommodation.

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Review from Pamela P (Friend of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come every Thursday morning. I always find the staff very helpful and cheerful. The care and attention they give my friend is lovely.

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Review from Joan W (Regular Volunteer) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely, clean and friendly home. Always welcoming and the residents seem happy and have a good relationship with the staff.

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Review from David W (Son of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was becoming more unable to live at home and on her long stay in hospital for 7 weeks, it was decided by her that a stay in a home for respite was needed. Myself and my cousin who was helping me look round a number of care homes and decided on Snapethorpe Hall on visiting we were very impressed
by the atmosphere and the very caring attitude of the staff. When my mother took up residency she was immediately made to feel at home and she was adamant after a couple of days that she did not want to return home. The home itself is excellent as are the staff and I cannot thank them enough for making my mothers last few months so nice and peaceful.

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Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Snapethorpe Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.646 for Snapethorpe Hall Care Home is calculated as follows: ( (251 Excellents x 5) + (77 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 350 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Snapethorpe Hall Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Amy

Amy Brown

Job Title: Home Manager

Introducing Amy Brown
Home Manager at Snapethorpe Hall, Wakefield


What does ‘kindness’ mean to you?


“For me, kind care is always treating people with the respect you would want for yourself or your loved ones.”


As a dedicated healthcare professional, Amy has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having worked in the care sector for over 14 years, Amy closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Amy remarked:


“Listening to and learning from the stories of people from all walks of life, I am reminded every day of the importance of not taking anything in life for granted.”


Outside of work, Amy is a proud mother of two and likes to spend her spare time winding down with a good book, listening to live music, visiting different countries and making memories with her friends and family.


If you would like to find out more about Snapethorpe Hall, Amy would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.