Victoria House

2 Nostell Lane, Ryhill, Wakefield WF4 2DB
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8.2 50 Reviews
  • Victoria House, Wakefield
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Care Provided by Victoria House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Tina Rowley (Manager)
  • Admission Criteria
    • LOCAL AUTHORITY CHC OR PRIVATE SELF FUNDERS GENERAL NURSING
    • Ages 55+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Victoria House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,426 – £1,600
    • Self-Funded Residential Dementia Care £1,426 – £1,600
    • Self-Funded Nursing Care £1,600 – £1,700
    • Self-Funded Nursing Dementia Care £1,600 – £1,700
  • (these prices are only a guideline, please contact Victoria House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • As per government guidelines


  • Parking

  • Free parking onsite


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Victoria House Reviews (50)

Total of 50, showing 1-20
8.2

Victoria House has a Review Score of 8.2 (8.167) out of 10, based on 1 reviews in the last 2 years. Over all time Victoria House has 50 reviews.

Overall Experience

  • 47
  • 3
  • 0
  • 0
  • 0

Date Published

50
0
1
1
49

Review from Helena W (Daughter of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A care home full of experience, love and compassion their total focus being on the physical and emotional needs of every single resident. The patience and dedication of every single member of staff will never be forgotten by our family and the love shown to not only us, but my lovely mum. Thank you
for everything you did for her and for us.

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Review from Patricia R (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff at Victoria House Care Home enough for the kindness shown both to myself and other relatives when visiting Mum.
The caring and nursing they are giving Mum is outstanding and always keep you informed of things.
So thank you so much for all you are doing with my mum, we can't
thank you enough.

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Review from Linda E (Friend of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and welcoming staff who have so much time for you. They all show care and compassion to the job they are doing and they look after the residents/service users like they are family. The home had a lovely welcoming feel to it and felt more than happy that my friend was being very well looked
after and cared for. Thank you so much to all the staff who went out of their way to look after the guests and visitors while tending to the care and needs of the residents/service users. It makes the hard times so much more acceptable.

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Review from Kara C (Granddaughter of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Victoria House has been outstanding. All staff are compassionate and kind. My grandma has lived there for the last few months of her life. Despite being extremely high risk, her skin remained intact. She was at high risk of falls and frightened of being alone, they converted a room so she
could receive enhanced care. The symptom management of her bowel cancer was brilliant and her end-of-life care was second to none. The care extended to our entire family and we were welcomed into theirs. The infection prevention and control management is outstanding. Communication is empathetic and they have taken the time to speak to all of us. I cannot recommend them enough. Thank you for everything.

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Review from J B (Son of Resident) published on 13 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time we have used the care home since 2001. We have found the staff very caring and a lovely, friendly atmosphere. We can't thank them enough for everything they have done.

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Review from G S (Son of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has good lead management which filters down to staff, then residents, which is pleasing to related people of the residents. The staff are always there to help, when asked and react in a positive way, leading to a good outcome. This brings great comfort in knowing your loved one is cared for.

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Review from Mike J (Son of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As my mum approaches her 102nd birthday, I would like to register my unreserved gratitude and thanks for the work of all staff at Victoria House in preserving the highest quality of life possible for her. Over the last few years, staff have become almost a substitutionary family and comfort for a very
elderly resident. This is greatly reassuring for relatives, but particularly when, such as myself, I live some distance away and can only visit periodically. In the most difficult of years for all, they have provided a quality of care that is exemplary, and physically, my mum is probably looking healthier than she did even several years ago, prior to moving to Victoria House. It is difficult for anybody to witness the decline of loved ones, but that pain is significantly eased by the level of confidence that both my sister and I have gained in the care that we have seen provided. A big thanks to all who have spent time with her and cared for all her needs.

Reply from Tina Rowley, Matron/Manager at Victoria House

This has been received with heartfelt appreciation. Caring for our residents is both an honour and a privilege, as families place their trust in us to ensure their loved ones are as important to us as they are to them. We pride ourselves that we care for our residents as if they were our own extended family. It is also important that families have supported the staff too by appreciating this difficult time and understanding the way we have needed to and continue to keep everyone safe from this pandemic.


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Review from Jonathan N (Son of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On a window visit to see my mother, I have not seen her look so well for years. She has, obviously, been locked after very well. Her hair was trimmed, washed and brushed. She had eaten well and was in very good spirits. The carers and management all knew her, she has only been at Victoria House for
two weeks. An absolutely wonderful find! Thank you.

Reply from Tina Rowley, Matron/manager at Victoria House

This is such a wonderful review, especially in these hard times. We endeavour to take care of all our residents, families and visitors as if they were our own.


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Review from M T (Husband of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my wife was admitted during the Lockdown period. Every effort was made for me to see and talk to my wife. The staff were extremely friendly and helpful on my visits.

Reply from Tina Rowley, Matron/Manager at Victoria House

It was a privilege knowing that you entrusted the care of your Wife to us and especially in such unprecedented times. You were very understanding and supportive towards the staff, and you fully understood the difficult circumstances Covid 19 had placed on visiting. He was always positive and helpful throughout his window visits and it was an honour for all our team to have met such a wonderful couple.


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Review from J R (Daughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff at Victoria House treated my mum so well and she had the best care for the last couple of months of her life. The staff always communicated with me because I live in another country and they would take the phone to her so I could talk to my mum.
Everyone was very kind when
she passed away and helped with all the information I needed.

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Review from J S (Private Carer of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this nursing home enough. It is amazing, from cleanliness to staff they make family and friends feel welcome. I have never been in a nursing home like it, so caring and loving. Thank you so much to every one of you for looking after my loved one, makes the whole process much easier,
you are a great set of people. Thank you.

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Review from J F (Partner of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend the staff too highly at the home. The atmosphere was top class, warm, efficient and friendly. All one could hope for in the field of care.

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Review from A B (Friend of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that residents receive in this care home is amazing. The staff are so friendly and helpful. The carers go the extra mile it's unbelievable. Everybody makes you feel part of one big happy family.

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Review from Simon B (Next of Kin) published on 3 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A good friend of my wife’s family moved to Victoria House in only November this year for end of life care after a short stay in another care home where we feel they were not able to provide the care she needed or deserved.
All the staff at Victoria House treated her with great affection and adding
to that an outstanding level of care and I truly mean that.
My wife and I were always very impressed by the feeling of warmth shown by the staff to the residents and the personal attention they give to each and every one of them, with the family also not missing out on that.
Our good family friend recently passed peacefully with two members of staff by her side still giving her hugs etc as always. I cannot recommend Victoria House highly enough. Thank you all for taking great care of her during her short stay with you ensuring her last weeks were as comfortable as possible under the circumstances.

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Review from A S (Daughter of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault Victoria House. From the first day, our loved one became a resident there. The staff made us feel really welcome. They treat every resident with the love, care, respect and dignity they deserve. We lost our loved in November and the support the family received from all the staff was lovely.
I would not think twice about any of my loved ones residing in Victoria House, because we knew that when we left our loved one after visiting them, they would be well looked after. The staff treat everyone like one of their own family, and that means a lot.

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Review from Susan M (Niece of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt became a resident at Victoria House in January 2018 and sadly passed away in January 2019. She had exceptional care. All the staff, including the manager, nurses, carers, domestic team, chef, OT, hairdresser and admin are devoted to the residents. They show such loving kindness and patience.
My Aunt died with dignity. I can't thank them enough.

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Review from Kevin B (Son of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very good in all aspects.

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Review from S W (Sister-in-law of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Premises clean and tidy. Residents always dressed with care. Premises warm and comfortable. Food excellent. Staff very friendly and caring to residents.
It is a pleasure to visit and appreciate the way relatives are cared for.

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Review from Ann H (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for a home for my dad, as soon as we walked into Victoria House it felt really homely and right. My Dad is there for End of Life Care and we feel we couldn't have chosen anywhere better. It is a shame he didn't go there earlier to be able to enjoy all they have to offer. All the staff are
lovely and really caring and also supportive of us. I have absolutely no hesitation in recommending Victoria House to others. Thank you.

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Review from Lynda A (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Couldn't wish for better care and understanding from staff - from management to cleaners - all showed the utmost respect towards us as a family. They gave Dad his dignity and cared for him like he was family.


I will be forever grateful to everyone there.


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Current Review Score: 8.2 (8.167)

Overview of Review Score

The Review Score of 8.2 (8.167) out of 10 for Victoria House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Victoria House is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.167 Points relating to the number of positive Reviews for Victoria House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 1 Positive Reviews ÷ 6 = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Frequently Asked Questions about Victoria House

What types of Care is Victoria House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Victoria House provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Victoria House have?

There are 20 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Victoria House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Victoria House to the centre of Wakefield?

4.8 mile(s) as the crow flies, distance by road may be significantly further.