Victoria House

2 Nostell Lane, Ryhill, Wakefield WF4 2DB
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8.2 50 Reviews
  • Victoria House, Wakefield
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Care Provided by Victoria House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Tina Rowley (Manager)
  • Admission Criteria
    • LOCAL AUTHORITY CHC OR PRIVATE SELF FUNDERS GENERAL NURSING
    • Ages 55+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Victoria House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,426 – £1,600
    • Self-Funded Residential Dementia Care £1,426 – £1,600
    • Self-Funded Nursing Care £1,600 – £1,700
    • Self-Funded Nursing Dementia Care £1,600 – £1,700
  • (these prices are only a guideline, please contact Victoria House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • As per government guidelines


  • Parking

  • Free parking onsite


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Victoria House Reviews (50)

Total of 50, showing 21-40
8.2

Victoria House has a Review Score of 8.2 (8.167) out of 10, based on 1 reviews in the last 2 years. Over all time Victoria House has 50 reviews.

Overall Experience

  • 47
  • 3
  • 0
  • 0
  • 0

Date Published

50
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1
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49

Review from Jennie C (Wife of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent the final two weeks of his life at Victoria House. He could not have received better care, more attention, better nursing anywhere. His family were treated with care and respect and I myself was made to feel at ease and able to leave him in the evenings knowing that he was comfortable,
pain-free and very contented. The manager and staff could not have done anything more.

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Review from Sheila H (Daughter of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplary care was given to my dad and support to the whole family.

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Review from David W (Nephew of Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my Aunt to Victoria House as her previous care home stopped nursing care.
The daughter of a friend of my wife and I recommended this care home to us.
On our visit to meet the manager, we discovered a happy, smiling set of carers.
We had no hesitation in moving my Aunt here and she ended her
days in the company of extremely caring and compassionate members of staff.
I would have no hesitation in giving Victoria House a first-class recommendation.

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Review from Jasmine K (Granddaughter of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Dubai and it brings me great comfort to know my grandmother is so well looked after. Before moving to Victoria House, she was depressed, highly vulnerable and isolated. Now she is safe, interacts with others and generally her well being has improved. The staff treat residents like family and
never make you feel unwelcome when you visit, always making time to update you even though they are clearly busy. Victoria House is always clean and never smells, which is something, unfortunately, that happens at other care homes I have visited. The staff have so much positive energy. It really is a great place for my grandma to live and I can't thank the staff enough for all the do for my grandma in my absence.

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Review from B M (Daughter-in-law of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and love that my mother in law receives from the staff at this care home is exemplary. We could not ask for more and we definitely could not nurse her as well at home. We really appreciate everything that is done for her to keep her safe, well and happy in her final years.

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Review from Jo R (Great-Niece of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria House team are very special from carers, kitchen, tea ladies, managers and owners all make the residents happy to be there. The looks given from them to the carers are full of admiration and respect. Games, music and laughter between both and the same attention given to visitors. Lots of homes
get bad attention which is upsetting. But not ALL homes are the same. Victoria House to my family are simply the best

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Review from T N (Daughter of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mum frequently and I often sit for an hour or more at each visit, and I see quite a lot of the staff and the manager, I notice how they interact with the residents and family members.
I know a lot of nursing and residential homes get a lot of bad press, but my review of Victoria House and
the staff means so much to me, as I entrust my mum into their care, I have no doubts about leaving her, as I know the staff from watching and listening to how they treat them with kindness, dignity and respect, but mostly as a person who matters to each of the staff.
I can't praise them enough.
Truly supportive.

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Review from Hazel C (Wife of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred from a care home (now requiring nursing care) mid-April. He is well cared for and content. The care and kindness cannot be faulted. I feel completely happy when I leave him in their care. I visit most days and everyone has made us as a family very welcome.

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Review from Cassandra M (Granddaughter of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team go out of their way to make visitors welcome. They show care and compassion for residents way above providing the basic care they need. The team make the effort to really get to know the residents and treat them as individuals with dignity. They provide a wide range of activities to suit
all residents and keep them stimulated. The home really is a home for the residents.

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Review from Robert M (Son of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff at Victoria House and their devotion to the residents in their care, sometimes in trying circumstances. It gives me great comfort to know my mother is safe and cared for with love, respect and humour and that I can visit at any time. I would not hesitate to recommend
this care home to anyone who asked my opinion.

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Review from Barry N (Son-in-law of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that all the residents are treated the same. They are clean and drinks are served plentifully. All the staff and management treat all the residents like they are their own family. They are all friendly and approachable. I applaud them for how well the home is run.

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Review from Patricia H (Friend of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I were needing a care home this is the place to be.
Caring, clean, happy people and staff make this place a home so you are a person, not a number.

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Review from Pete C (Son of Resident) published on 6 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the staff are brilliant with my dad and I couldn't ask for more they are really caring and go the extra mile, the home is clean and tidy and the food is really good, I am always made welcome when I visit. I would recommend this place to anyone looking for somewhere nice and friendly.

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Review from Janet S (Wife of Resident) published on 23 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care is given to my husband and all of us could not ask for more. The staff were so loving and caring they did everything we requested and more we were treated like family. We were so relieved to get this care for my husband that it was making me ill and they let me stay with as much as I
needed cannot praise them enough. Just being able to spend precious time all together was amazing the staff were on hand but never took over they even gave us food and drinks whenever we asked. Cannot praise them enough.

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Review from Emma C (Daughter of Resident) published on 22 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was taken into Victoria House for end of life care. The team were amazing and catered for his every need. We as a family were well looked after and made to feel welcome. The staff are caring and attentive. The support provided by the team made a really difficult time as comfortable as possible
for both my dad and my family. We cannot praise them all enough for the amazing job they do.

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Review from Jean E (Daughter of Resident) published on 28 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident of Victoria House Ryhill for 4 1/2 years after she suffered a stroke which had left her with lots of problems. The care and love that all the staff showed my mum and all the family has been so, so wonderful. We are all forever grateful and couldn't have got through the difficult
times that my mum went through. On the last few weeks of mums life, the care my mum was given was just so loving and nothing was too much trouble, she got everything anyone could have asked for. On the day my mum passed away the compassion we were all shown and the personal care and love we were shown was so lovely they couldn't do enough for each of us. It was made a special time for us as a family, will never forget. Thank you all, from a family who will never forget your kindness and love.

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Review from Margaret G (Friend of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I now attend as a visitor for a coffee morning help weekly, for friends of Victoria House. We all have someone who was a resident and has now passed away. The home is a wonderful place to visit and I wouldn't hesitate in placing a family member in this home. I recommend Victoria House to everyone who
may need their help.

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Review from Christine W (Daughter of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to find accommodation for my mother as the home she was in was closing down. We rang Victoria House and viewed it the day after, within days everything was arranged for mum to move in. No hassle or grief for us as the management and staff arranged everything. It all went smoothly. My mum has
had a severe stroke and can do nothing for herself. She has settled in very well and is looked after brilliantly. She is always clean, smart and tidy and always has company. The staff are always in attendance and show care and attention to residents and visitors alike. Nothing is too much trouble for them.

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Review from J I (Son of Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would personally like to express my heartfelt appreciation for the kindness and excellent care provided. The sensitivity and support of your fine staff has helped us through a difficult time. I would like to express my gratitude and appreciation to everyone concerned.

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Review from Christine K (Daughter of Resident) published on 16 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family are very happy with Victoria House we did not think we would get such a lovely caring home for our mum but we have never had anything to complain about. Mum has been looked after in the most caring way by all the staff.

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Current Review Score: 8.2 (8.167)

Overview of Review Score

The Review Score of 8.2 (8.167) out of 10 for Victoria House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Victoria House is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.167 Points relating to the number of positive Reviews for Victoria House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 1 Positive Reviews ÷ 6 = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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