Victoria House

2 Nostell Lane, Ryhill, Wakefield WF4 2DB
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8.2 50 Reviews
  • Victoria House, Wakefield
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Care Provided by Victoria House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Tina Rowley (Manager)
  • Admission Criteria
    • LOCAL AUTHORITY CHC OR PRIVATE SELF FUNDERS GENERAL NURSING
    • Ages 55+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Victoria House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,426 – £1,600
    • Self-Funded Residential Dementia Care £1,426 – £1,600
    • Self-Funded Nursing Care £1,600 – £1,700
    • Self-Funded Nursing Dementia Care £1,600 – £1,700
  • (these prices are only a guideline, please contact Victoria House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • As per government guidelines


  • Parking

  • Free parking onsite


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Victoria House Reviews (50)

Total of 50, showing 41-50
8.2

Victoria House has a Review Score of 8.2 (8.167) out of 10, based on 1 reviews in the last 2 years. Over all time Victoria House has 50 reviews.

Overall Experience

  • 47
  • 3
  • 0
  • 0
  • 0

Date Published

50
0
1
1
49

Review from Sue H (Daughter of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria House has a warm, friendly welcoming atmosphere. Staff are fantastic always available to help and care for my mum. They are committed and patient with her, nothing is too much trouble. Lots of activities to join in with for both residents and visitors. I would gladly recommend Victoria House
to others.

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Review from Julie W (Daughter of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is excellent, it provided such excellent care for my mum, and at her death she was treated with such love and care and dignity, which made the whole process so much nicer for us to deal with. The home was home from home, and it was easy to visit mum there with her new family and I became a
daughter once again not a carer, mum was mum again not someone I had to do everything for. After mum passed away the home provided such support and helping the grieving process which made my life so much more bearable. The love and care provided to all friends and family on the day of the funeral was outstanding. Since then I still attend the coffee morning for relatives where the love, care and friendship is still given by those who know me. You are made so welcome and treated with so much care, very professional outstanding home.

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Review from Ricky G (Son of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last few months of her life in Victoria House, they are a superb organisation providing excellent care in lovely surroundings. Since mums death both myself and my wife visit in a regular basis. In September I ran the Great North run to raise funds in order to give something back
to the wonderful staff at Victoria House.

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Review from Tracy W (Daughter-in-law of Resident) published on 8 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and staff were excellent they were always approachable, professional had empathy with all family members appreciating that the circumstance they were facing was at times extremely stressful and upsetting.
My mother in law was treated with dignity by everyone at all times.

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Review from Ivor A (Brother of Resident) published on 29 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been resident now for at least 1 month and needs 24 hour care. The staff, carers and nurses are there to provide his needs "whatever". My wife and I are made welcome at anytime in the day, provided tea etc for our comfort whilst visiting. We have and family being resident in the past
few years. therefore I have known the quality of the facts listed below. Finally, we find this care home highly recommendable.

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Review from Jackie E (Daughter of Resident) published on 1 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Victoria House after 6 years in a previous home.
The change in her care improved instantly. Mum looked clean and happy for the first time in years. She is cared for by a team of wonderful, hardworking and dedicated staff who always put the needs of the residents first.
My experience
of Victoria House is one of a well run, warm, welcoming establishment.
A coffee, tissue and a friendly chat is always available when needed too.

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Review from Carol W (Daughter of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this home to anyone who cares about their own family. Manager, nurses and carers alike, down to earth, most caring and attentive people I have had the pleasure to meet, making us feel less guilty for our Mum having to be put there, and knowing she was left in safe hands. She loved
them all and we appreciate the care they gave her.

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Review from Jeffrey W (Resident) assisted by family/friend published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended this nursing home by my friend, whose mother in law was in this nursing home for almost 4 years. She spoke highly of the care Mum received. Nothing was too much trouble for any of the staff and I find this to be true.

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Review from M F (Daughter of Resident) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Victoria House. The kindness and care and love that she received was exceptional. The love and kindness was extended to all family members. The team are amazing. The family wish to express their thanks and gratitude to the manager and the staff who were professional kind, loving
and caring. They are exceptional people.

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Review from Diana B (Sister-in-law of Resident) published on 24 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been associated with Victoria House for over 20 years, firstly through my mother being a resident and then my uncle and my brother-in-law. Now my sister-in-law, Doris, is a resident. During all this time, I have never had cause to make any complaints. Victoria House may not be the most modern,
up-to-date home, but, the minute you walk through the door you feel welcome. The staff are devoted to their residents and treat them as they would their own parents - to me care and well-being are more important than menus on tables, etc., etc. My sister-in-law (at 94) has always been a rather demanding and cantankerous person, but the staff are always very patient with her and, amazingly, manage to get a smile out of her! She is always clean, well cared for, and well fed.


The home is well led by the Matron, who I have seen develop over the years into an efficient and caring leader. Her staff respect her and share her same caring values.


I would not hesitate to recommend this home to anyone looking for a "home from home".


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Current Review Score: 8.2 (8.167)

Overview of Review Score

The Review Score of 8.2 (8.167) out of 10 for Victoria House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Victoria House is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.167 Points relating to the number of positive Reviews for Victoria House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 1 Positive Reviews ÷ 6 = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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