Review from Janet R (Niece of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience

I have always received a warm welcome from all members of staff. If I need to know anything, I can always phone and get to speak to someone. It has been nice today to actually take my aunty out for a walk, as due to lockdowns, we have had indoor visits only. I know I can leave her feeling confident

she is well entertained and looked after.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for your lovely review; these are always very welcome. I will share this with my team.

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Review from Dean K (Son of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience

My mother was in Warde Aldam for only a short period, but she enjoyed her stay. The staff were brilliant and accommodating. The building and surrounding gardens were spot-on. Pleasant place - would defiantly recommend.

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Review from N P (Husband of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience

Dedication and care from the staff was impressive. At a very difficult time for relatives, staff did their best to ensure visiting with the safety of residents was able to take place. Everything possible was done to help my wife in very difficult circumstances.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you very much for this review, I shall be sure to share it with our teams.

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Review from L O (Sister of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience

The care my sister received for the last six months of her life was excellent. The staff could not have been more caring and attentive, especially with all the covid restrictions in place.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for your kind review. I have noted the three stars for food and drink; this is something we are working hard to achieve a better star rating. We have changed the main meal service to the lunchtime which has helped immensely. I shall be sure to share this review with my teams.

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Review from Nina L (Daughter of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience

My dad has been at Warde Aldam for over one year now and couldn't be more happier and delighted with his care. The ladies that care for my dad are wonderful, they're caring, patient and compassionate. They are a credit to the home, nothing is too much and constantly keep us informed regarding my dad's

health in between visits. They work so hard with the residents with activities and engaging with them and keeping them active and involved. The home and gardens are always beautifully clean and presented and the food always smells lovely when I visit. The carers always go above and beyond. Thank you so much for everything you do.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for your very kind words, I shall be sure to pass this review across to the staff. I am thrilled that you and your family are delighted with the provision of care received.

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Review from Stacey G (Granddaughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience

I cannot thank this care home enough for the care and support they give my grandad since July last year, since when he has been in there. They support not only my grandad but support families too, especially through the hard times of the pandemic. This care home is like a breath of fresh air. Would

recommend it to everyone. Also, my grandad says the food is amazing.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

A special thank you, especially for your comments around the foodservice, this is something that we have been working hard to achieve. I shall be sure to pass your comments on to the team.

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Review from Helen P (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience

From the day Mum became a resident, I felt she was happy and well cared for. The staff kept me informed about her health, well being and interactions with others. Although her illness progressed rapidly and Mum was only there four months, I feel the care was second to none. Thank you to all involved.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you very much for your lovely review. I am so pleased that we met your expectations, although your Mum was with us for only a short time.

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Review from Pauline R (Daughter of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience

My mum has been at Warde Aldam for fifteen months. It has been a hard year with the pandemic, but she has been looked after with great care, which has been very comforting. All the staff have done their best with visiting, when we could go outside. Then the pod, which has been nice to see Mum and see

her smiling face. She has just died, at the age of 97 and I thank you all for your kindness and care.

Reply from Pamela Smithurst, Administration Manager at Warde Aldam Nursing Home

It is a privilege and our pleasure that relatives choose Warde Aldam to place their loved ones with us as there are many care homes out there to choose from. Here at Warde Aldam, we all pride ourselves on caring for our residents as we would one of our own family members and we too are saddened when we lose a resident. We not only care for the resident but we also care about the relatives and we have all built up some wonderful memories over the years which we all cherish. Thank you for your kind words, this is what makes it all worthwhile and such a satisfying job.

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Review from M S (Daughter of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience

My mother recently went into Warde Aldam in January 2021, after my mother was removed from another home, where she had been since July 2020 and had been badly treated and robbed. My mother was 92 and had dementia; she had not gone to bed in 11-months. When she arrived at the home, the second night,

she went to bed for one hour and the next night, she went to bed for five hours and then she had her breakfast and Sunday lunch in bed and continued to go to bed every since. I do not know how your staff managed this, but they most certainly had a professional and caring way with my mother. My mother was due to come out of isolation within a few days, but unfortunately, her health began to decline. The staff had high hopes and plans for my mother, but it just wasn't to be. The dignity and care they showed to my mother went way beyond care. My husband and I were fortunate to be with Mum for the two days before she passed; they fed us and nothing was too much trouble. I feel if my mother had been in Warde Aldam in July, she may still be alive today. I would like to thank all the staff from the bottom of my heart and I will stay in touch with the home, in case they need any volunteers to help in the home.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for your lovely review especially at this time; we had many conversations about Mum so I am so pleased that both Mum and family found comfort in her last days. I have already conveyed your comments to the team as this feedback is so valuable. Please take care and I will be in touch.

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Review from Lisa N (Daughter of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience

I cannot praise Warde Aldam enough. They go above and beyond for the residents and their families. The love and care they have and are giving my mum, in almost 12 months, is unbelievable and genuine. Everyone is a credit and is inspirational. From the bottom of my heart, thank you.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you once again, as we have spoken recently. This is a very positive review and lovely to read. I will be sure to pass your comments across to the team and thank you for your comments to CQC, as these too, were very positive, so thank you.

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Review from M G (Sister of Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience

This home is excellent. The staff are very caring and the home is clean and very inviting. I am made very welcome and it is like having another family. I would certainly recommend this home to anyone.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for your recent review, it is always reassuring to note that you have been communicating regularly and you feel positive about the home and our staff.

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Review from Cinta C (Wife of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience

I cannot praise the staff too highly, my husband was taken to Warde Aldam in mid-July. The care, support and love he was given was unrivalled. Sadly he passed away mid-December, but he was treated as one of their own. I saw first hand the compassion he was shown. All staff were wonderful, I rang daily

for updates and I believe they cared for me as well as him. Well done all, you have a place in my heart. God bless.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you very much for this lovely review, as we spoke regularly on the phone it was very easy to help both yourself and your husband with the transition into our care home. I am so pleased this was a successful placement and I will of course ensure that the team are aware of this review, please take care.

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Review from Adele P (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience

Very friendly but mum was only there for about 3-4 weeks.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you very much for this kind review, I shall share your comments with my teams.

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Review from G H (Nephew of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience

The staff were most compassionate and understanding and kept me well informed with regards to my aunty's end of life care. This was much appreciated, especially as my wife and I are 'shielding'.
Her care throughout her stay was unquestionable. Thank you for your professionalism and dedication and making

my aunty's time with you as comfortable as possible.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for taking the time to write this review at this sad time, this is lovely to read. I am so pleased that my team ensured they met everyone's expectations.

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Review from L B (Daughter-in-law of Resident) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience

Excellent care provided. Particularly impressed with the Deputy Manager. Her care of my Mother in Law has been outstanding and has had a very positive impact on her well-being. My Mother in Law is treated with respect and time is spent making sure her wishes are understood and fulfilled. Thank you.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for your lovely comments particularly at this very sad time, we are very pleased that we could fulfil your mother's final wishes. I shall pass across all of your comments to my team.

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Review from Pauline P (Wife of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience

My husband could not be in a better place than Warde Aldam. The staff is truly magnificent, happy, smiling, not a grumpy face among them. Even though he refuses to sit and eat, they make sure he has plenty of finger food whilst he walks up and down. The care here is personalised to each resident and

gives me and family reassurance he is receiving the best possible. Thank you to all staff and be assured you are all truly admired for your patience, your care, your skill, and your welcoming approach.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you very much for your kind review; it is really lovely for me to read your comments and reassures me as a manager that my team are delivering as you say personalised care. Thank you so much and I will of course share this review with my team.

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Review from J P (Son of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience

Prior to Covid-19 Warde Aldam provided excellent care for my father who suffered from Alzheimer's. They went out of their way to cope with his difficult behaviour and aggressive outbursts.
Since Covid-19 they have kept me informed about his health.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for completing this review at this difficult time, I am so pleased that my team are keeping you informed about your father's current health, these are very strange and difficult times. I shall be sure to pass on your comments to my team.

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Review from J D (Daughter-in-law of Resident) published on 26 May 2020
Submitted via Postal Card • Report

Overall Experience

From moving into Warde Aldam my mother-in-law has been cared for with love and respect. The home is always very welcoming to family and friends. Whilst the home has been closed through the Coronavirus we have been contacted with updates and reassurances throughout. In this period, mum-in-laws 80th birthday

was celebrated without her family but the staff made a wonderful party and sent us lots of pictures.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for this lovely review. It is very hard during these difficult times but we are trying very hard to keep families as involved as we can until our doors are open again. I am very pleased that you liked the photos.

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Review from Anne S (Wife of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience

Being the wife of a resident who resided there for nearly three years, I feel that I must say what a wonderful, loving and caring home Warde Aldam is, staff worked above and beyond their duty, always helpful and obliging. We, as a family, felt content in the knowledge my husband was happy there. Always

his second family. Keep up the good work.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you very much for your kind words; it is always very reassuring as a manager to read these reviews knowing that what we as a team do is not only felt by the resident but the family too. When we open our doors we look forward to seeing you all again.

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Review from Gill H (Daughter of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience

My Dad lived at Warde Aldam for 3 years. He recently died but I cannot praise the staff enough, every member of staff who came in contact with dad was fantastic. The carer, too many to mention, and especially two who went above and beyond for my Dad and me in Dad’s final week. Thank you from the bottom

of my heart.
The members of staff are very friendly, hard-working from the management to the domestic workers.
I can honestly say they made Dad’s last 3 years happier and he always had a smile for everyone apart from when it was shower time lol.
Highly recommend Walde Aldam if you want your loved one to be looked after and not just left to sit and stare.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for your lovely comments and fabulous recommendation; these reviews always inspire my team. Reading your review helps us remember the happy times, thank you so much for that. I shall ensure that my staff read this.

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Warde Aldam Nursing Home

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