Review from Peter H (Son of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience

My dad entered Warde Aldam early this year after having been in a couple of places the year before, and the change in him was immediate. He was happy, and he was treated with the utmost care and love by the staff there. Thanks very much for making my dads life much better for the last part of his life.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you very much for this lovely review. Your dad settled into our family home very quickly, and my staff team warmed to him very quickly. I shall pass your comments across to my team as comments like yours gives them such a lift. Thank you.

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Review from Dave H (Son of Resident) published on 23 April 2020
Submitted via Website • Report

Overall Experience

Father loves it here. All the carers and nurses are super friendly, and he is very well looked after. They go above and beyond to make his time there as comfortable as possible.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for this lovely recommendation, especially at this difficult time for us here at the home. It means such a lot and I will pass your comments to the team as this will give them a big lift.

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Review from Paul D (Son of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience

Have just got round to adding this for the care my father received up to his death last year. He had very complex needs having advanced dementia and Parkinson's. The care he received was excellent, the patience and compassion shown by all the team in the dementia unit was greatly appreciated by our

family. They always did their utmost to meet his needs, whether this was accommodating his pickiness with food or pushing for additional care funding needs as he deteriorated. As his needs accelerated he moved here from a very plush home owned by one of the chains, where he was self-funded, to being state-supported. Due to the complexity of his needs, there was no comparison, the first home felt like a business with no real desire to accommodate individuals needs, whereas Warde Aldam it was always evident the care was the priority and residents were all individuals.
The home was clearly well run, had some great staff who dealt amazingly with very challenging residents.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

I would like to thank very much for this extremely positive review. It is one of the things we strive for; treating every resident as an individual which is what you have acknowledged. I will ensure your comments are passed across to my team.

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Review from C N (Wife of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

My husband recently spent 5 days respite in Warde Aldam Nursing Home. During the short stay, he was treated by all staff with such respect. His care was second to none and being his first visit, he settled in well. I would have no hesitation in returning when necessary. The dedication and love the staff

have shown him confirmed my trust in their care.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for this review. This was only a very short experience but I am heartened to read that it was a very positive one, we spoke briefly about the areas we could improve upon and I would hope that on your next visit we get 5 across every area. I will, of course, share these comments with my team.

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Review from Jane M (Great-Niece of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience

We brought my great auntie in in October 2019. She passed away 15th November 2019. She was only in there for fifteen days. The staff were very friendly and went out of their way to make her happy and pain-free. My auntie's personal care was excellent, she had first-class treatment and we are grateful

to the staff and management for their support and kindness.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for this review at such a very sad time; we are always pleased to receive feedback so we can share it with our teams. Our thoughts are with you at this sad time.

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Review from K M (Niece of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience

From the moment I contacted Warde Aldam Nursing Home, I was given sympathetic and professional advice. During my aunt's stay, she was cared for to a very high standard. The staff went above and beyond to accommodate her needs. I feel that because of the standard of care it helped my aunt pass away pain-free

and peacefully. Thank you Warde Aldam.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you very much for this review at this sad time; it is always very rewarding for our staff when they read reviews like this.

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Review from Glen S (Son of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience

For the last sixteen months, my father has been a resident at Warde Aldam, until his recent passing in November 2019. Both my wife and I would like to thank everyone at Warde Aldam for the care and affection they gave to him during his stay there. It could not have been bettered. In the words of Tina

Turner, you're all 'Simply the Best'. Thank you.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for the lovely review. Tina Turner as you say, says it all. I will of course pass your comments onto the team.

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Review from S B (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience

Caring, beautiful, loving, helpful staff. Couldn't ask for a better care home for my dad. Everyone is compassionate, and Dad was given the dignity and love he deserved. I would have no worries about leaving any family members at this nursing home in the future.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you very much for this lovely review in that we have scored 5 across every area. These reviews are extremely valuable for our service, so thank you and I will share it with my team and I do appreciate that you have completed this at a very sad time for your family.

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Review from T D (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience

Warde Aldam Nursing Home has been excellent in all areas, caring for my dad while he was there. The staff were great with Dad and it was great knowing they were looking after him the way we would have looked after him if we could have. Food excellent and communication from all staff was outstanding.

I would highly recommend this care home. We just wished we had found this care home sooner!

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for your very positive review at this sad time; we are very glad we were able to offer a placement and provide care for your father. Our thoughts are with you and your family.

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Review from Marjorie Y (Wife of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience

Very pleased with the care and attention given and listened to about any concerns we may have. Management very very good and always listens to anything we have to say.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

I am really pleased with this review; thank you so much as we do try very hard to listen and action any points that may be a concern.

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Review from Sue H (Daughter of Resident) published on 3 September 2019
Submitted via Website • Report

Overall Experience

My dad spent the final 9 weeks of his life here. Very confused and often distressed and unable to sleep. The staff in Lower Cedar were truly wonderful with him and the other residents. Caring, compassionate, loving and warm. The care they gave my dad was truly outstanding. The warmth and love radiate

through the home. Thank you. Thank you. We will always be grateful for the care you have him and how well you supported us at the end of his life. You are superb at what you do.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for taking the time to write this review at such a sad time; your gifts and card to the staff was really appreciated. I shall pass on your comments to those staff that missed you, thank you again - it means a lot.

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Review from Peter D (Resident) published on 27 August 2019
Submitted via Website • Report

Overall Experience

I have been in Warde Aldam Nursing Home for approximately 6 months and the service gets better and better every week. They are very attentive to patients needs and give 100% of their valuable time to get things right.
This week they hired a special coach to take a number of patients and carers including

a nurse for a trip to Cleethorpes on the Lincolnshire coast. What a great day we had and everyone came back with a smile on their face.
It would be nice if we could get the local community more involved in the activities. If you have any ideas of how you can help please contact the manager who I am sure will listen to your suggestions.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for this excellent review; it is wonderful to read that you feel we have improved on the food and drink, although the seaside trip was a success it appears that we still have some work to do with activities. Thank you for assisting me with our links to the local community.

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Review from Christine W (Wife of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience

The staff very quickly got to know my husband. They identified his likes and dislikes. Despite his many behavioural problems, they treated him with dignity. Staff responded very quickly to his many problems and addressed his needs. Staff were always trying to find the best solutions to care for him.

I am grateful for the excellent care he receives.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you very much for your feedback and comments about my team, I will of course pass across your feedback to the team.

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Review from Esther H (Wife of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience

My husband has been very well cared for and is happy to be in Warde Aldam.
All the staff are very caring and helpful.
When we take him out, he's happy to go back to the home. He's been there 7 months now and the family and friends can call on him at any time of day.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for taking the time to write this review; positive feedback is always welcome offering assurances to the staff and relatives that our home continues to strive for high quality care.

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Review from Susan S (Partner of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience

Staff are very friendly and helpful to both service users and visitors.
The home is clean and the gardens are very well maintained.
Very pleasant atmosphere.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for your review; we really appreciate feedback so that I can share it with the team.

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Review from J R (Daughter of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience

My mum moved into Warde Nursing Home almost 3 months ago and hers and the family's experience has been excellent. Management, nursing staff and carers made a real fuss of mum on her arrival and continue to do so. The only negative is the food served is quite bland and usually cold so not very appetising.

I understand there isn't a qualified chef on site, would be great if this could be improved. Patio doors would be great in the rooms.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Many thanks for this review, I am grateful for the feedback regarding the food served. All our catering staff have catering qualifications but as we involve our residents with menu preparations this is not always to everyone’s choice. However if, when the meal of the day is served, your Mum would like an alternative please speak with the staff and they will give the request to the kitchen for an alternative to be served. What we pride ourselves on is comments and feedback whether good or not so good, which is why my door is always open so that I can receive feedback and deal with any areas of concern at the time. If on your next visit you would like to pop in and see me we can have a further discussion.

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Review from P S (Wife of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience

Staff always attentive and caring towards residents.
Very pleasant and helpful.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you very much for this review, we do really appreciate you taking the time to complete this for us. I will share this with our team.

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Review from Deb H (Daughter-in-law of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience

My father-in-law was a resident for 2 months and in that time we always felt he was well cared for with great support from all the staff. He was always treated with respect in a very friendly manner. His room was always clean. The communal areas were always clean and available to both residents and

visitors. The food was of a good standard. The staff were always very friendly when we visited and happy to discuss his health with us. I would highly recommend Warde Aldam. Once again thank you for everything!

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you very much for this review; I will share this with my team.

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Review from Anne D (Daughter of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience

Warde Aldam has a warm, welcoming and relaxed atmosphere. Although busy, the staff always welcome me with a smile and quick word. It took a while for Dad to settle but the staff did all they could to make him comfortable and what I like is - they treat him as an individual - willing to listen and adapt.

When they realised he enjoyed staying in contact with friends, they helped sort out his internet. When they realised he was unhappy with the menu the cook came to talk to him and listen to his needs. Maintenance staff were quick to sort out a TV and put pictures up to make his room homely.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for acknowledging the work of the team here and thank you for such a positive review.

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Review from Ernest H (Friend of Resident) published on 10 June 2019
Submitted via Website • Report

Overall Experience

On my recent visit to see a very old friend, I arrived to find them asleep in their room with breakfast food dried to their face and all down the front of them with fluid stains given it was just before 11 o’clock when we arrived one can assume they have been left in that state for hours.
When the

nurse was challenged they said they were short staffed.
The smell in the room and in the hallway was an overpowering smell of urine and excrement and did not make for a very pleasant visit. The hygiene clearly needs attention and carpets cleaned as these were dirty too.
Once the staff took action to clean my friend up, they did this with speed and efficiency but how long would he have been left like this.

Reply from Lynne Anderson, Area Manager at Warde Aldam Nursing Home

I sincerely apologise that your experience was not a positive one on this occasion and offer you reassurances that this is not the standards that we expect. I am more than happy to arrange a meeting to review the situation. Please feel free to contact me via the home.

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Warde Aldam Nursing Home

Care Provided by Warde Aldam Nursing Home

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Funding & Fees Guide for Warde Aldam Nursing Home

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