Review from David L (Son of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience

What can I say? I cannot thank the staff enough, they have looked after my mother as though she was theirs. Their care and compassion for all my family has been heartwarming and thoroughly appreciated. Nothing has ever been too much trouble. They have constantly gone beyond the call of duty time after

time. Thank you all so much for making an unbearable time bearable.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you very much for this review at such a very sad time for the family, we really do appreciate this and our thoughts are with you and your family at this time. I shall, of course, pass these comments to our team.

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Review from Stuart H (Son of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience

Completely overwhelmed by the care and support given to my father in his final few weeks. To grasp my dad's situation and be able to build a caring relationship with him was lovely to see by all staff. All family and friends treated with dignity and care where appropriate and making my dad feel included,

even down to making his drinks hot enough.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for completing this review; it means such a lot to us as a care home. We are very happy that you and your family felt supported at such a sad time and that we achieved and captured those special moments. It is very rewarding for me to read that staff are paying attention to our residents personal needs.

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Review from Rosalind H (Wife of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience

We were fortunate to know friends who had a relative stay here and knew how well he had been looked after. Although we have to travel 28 miles to get to Warde Aldam, it is worth it. We think it is a wonderful care home, with wonderful staff. A Christian run home creating a heaven on earth.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you very much for this review. I shall pass your kind comments on to the team.

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Review from T H (Husband of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience

My wife receives good care and is always clean when I visit. She is more responsive at Warde Aldam than her previous care home. I put this down to the care and friendliness of the staff.
This is by no way a complaint, but we were confused as to why all the staff have been moved around.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you very much for your positive review and taking the time to give us feedback about our service. I noted that you have commented on staff being moved around, it is important that I maintain an appropriate skill mix of staff across all of the three units at Warde Aldam. However please be reassured that we always maintain continuity of care at all times for our residents.

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Review from Colin Y (Husband of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience

I attend my wife nearly every day so I feel I get a good overview of the care and treatment given. I have always been very satisfied with the care and attention my wife receives. Even though the staff have to work hard and often under pressure, they still give excellent care and attention to all residents.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

I do appreciate you taking the time to give us feedback on the care and treatment your wife receives, this is really beneficial for us to continue to develop our service here at Warde Aldam. I will be sure to share your comments with my team.

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Review from Joyce T (Daughter of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience

The staff was professional and delivered 1st class care to my father, ensuring his needs were met and were person-centred. They supported the family throughout this difficult time and was on hand throughout his stay. Sadly he died when in their care but they supported the family to ensure we all had

an opportunity to say our goodbyes, in an atmosphere that helped us to celebrate his life. He died with dignity.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for your lovely words, especially at this sad time. I will share with the team.

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Review from J L (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience

The staff at Warde Aldam looked after my mum for three years, gradually doing more and more as her condition deteriorated.
She would laugh and joke with the carers who became her new family.
She was comfortable, very well cared for and, most importantly, content in her new home.
I have found the

staff to be helpful, caring and supportive to me during a period which was hard - watching your loved one deteriorate.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you so much for such a positive review. I will share all these comments with our team so that we ensure we meet all the criteria and needs of our residents, ensuring we continually reflect on our service delivery.

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Review from T P (Stepson of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience

Staff professional, efficient, caring and willing to go the extra mile, both for patient and family.
Surroundings kept clean and tidy.
Good variety of food, well presented.
Visitors made welcome at any time.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

We really appreciate you taking the time to comment on the services your Father received. I will pass your comments to our staff.

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Review from Janet K (Daughter of Resident) published on 14 December 2018
Submitted via Website • Report

Overall Experience

I would like to thank the management of Warde Aldam for their support and understanding during my dad's brief stay with them before passing away, their excellent understanding and care was really appreciated.
There was a problem with a member of staff, this was dealt with, sensitively and quickly.
Thank

you so much, I wouldn’t have managed without your help.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for your kind comments. Our thoughts are still with you and your family at this sad time.

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Review from A W (Niece of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience

My aunt has been in Warde Aldam for almost 4 years. In all that time she has been well looked after by friendly caring people. She is warm, well fed, has only to look out of her door to see people, which she couldn't have done in her own home. Her every need is catered for. She is kept clean and she

is loved.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for your lovely comments; we appreciate all feedback so we can continuously develop our service. I will pass on this feedback to my team.

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Review from L S (Daughter of Resident) published on 29 November 2018
Submitted via Website • Report

Overall Experience

My father was admitted into Warde Aldam for end of life care from the hospital. He was there just a short period of just 15 days but during that time we found the staff and nurses in the home to be extremely supportive, not just too dad but to us all, knowing how difficult it was during the time and

especially in the last few days. All of the team were very caring and couldn't do enough for dad. Thank you from the bottom of my heart.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

We really do appreciate all of your kind words; I shall ensure I pass them onto my team.

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Review from Joanne W (Granddaughter of Resident) published on 28 November 2018
Submitted via Website • Report

Overall Experience

During my grandad's short stay I found the staff all to be very caring and the care they gave my grandad was more than fantastic. I would recommend Warde Aldam to anyone.
Thank you again, everyone.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

I am delighted that you found our staff to be very caring and that you would recommend Warde Aldam to anyone.

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Review from Anita B (Daughter of Resident) published on 28 November 2018
Submitted via Website • Report

Overall Experience

My Dad has recently been on end of life care in Warde Aldam he was with them for only 2 weeks and the care he received was amazing. Nothing was a problem, all of his needs were met, the family were also looked after and listened to through this difficult time. I would like to thank each and every one

of you for helping ease our burden.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for your kind words, especially at this sad time. I am so glad that we were able be there for you. I will share your feedback with the team.

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Review from Tracey W (Granddaughter of Resident) published on 28 November 2018
Submitted via Website • Report

Overall Experience

My grandad spent his last days at Walde Aldam and all I can say is that the staff and management were fantastic, they never complained and was so helpful and understanding. Especially as we are a large family, we had open visiting 24 hours a day and never once was made to feel in the way, all the staff

were extremely compassionate.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for your lovely comments, especially at this sad time. I have passed on these comments to my team.

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Review from Kevin W (Son of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience

During my father's short stay at this home, I have found the staff to be caring, attentive, sympathetic and helpful.
Everyone I have dealt with has acted in a very professional way.
We as a family have been full of praise for the home I personally would have no hesitation in recommending the care

home. Many thanks.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you for your positive comments at this very difficult time, we appreciate that you have taken the time to complete this review. I shall pass the compliments to our team.

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Review from Paul W (Son of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience

My father spent the last week of his life in Warde Aldam Nursing Home. The management, carers and nursing staff were absolutely brilliant and help myself and all our family through a very difficult time. The home itself is like a 5-star hotel.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

The comments are very much appreciated, in what has been a very difficult time for the family. I shall pass your messages and comments across to my team.

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Review from Jo S (Daughter of Resident) published on 2 November 2018
Submitted via Website • Report

Overall Experience

Dad has been receiving excellent care over the last twelve months in Warde Aldam. Although his condition has caused a deterioration in his health over this period, the staff have been amazing and adjusted the level of care to meet his changing needs. All the staff are kind, caring, helpful, pleasant

and treat him with the dignity and respect he deserves. This extends to the rest of his family, towards whom they have been friendly and welcoming at all times.
Any concerns we have had about Dad have been quickly dealt with by the management who are always very approachable and compassionate. As a family we are all very grateful for the peace of mind this has given us at a very difficult time, knowing that Dad is in very safe hands. Activities are laid on at regular intervals, such as karaoke, and dancing. There is an excellent garden and outdoor provision for residents and their families to use. The home is clean and well maintained. The food is home cooked and plentiful.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

This is very encouraging to read, many thanks for your comments. This is an excellent example of where a holistic approach of family, staff and multiagency workers collectively have a strategy for successful outcomes.

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Review from Beryl G (Wife of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience

To build up such a relationship with everyone is like having a second family. Nothing is too much trouble, always there if there are any problems which you need to discuss.
Everything about the care home as a very good welcome when you arrive, which is so important.
Well done everyone and a big thank

you.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

This is absolutely wonderful feedback that is greatly appreciated. The whole team will miss the family visiting.
I shall share your comments and positive feedback to the team at Warde Aldam.

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Review from Kevin W (Son of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience

The whole of the team at the home have consistently demonstrated the utmost care, respect, dignity and love for my Mum who, sadly, passed away having spent the last 5 months in the home. The room was large, bright, cheerful and well appointed, whilst cleanliness was great. Food was plentiful and nutritional

and met my Mum's specific needs, whilst drinks were always being brought to her. But of most importance was the care and my Mum was checked every hour to ensure her well-being and safety, both day and night.

Reply from Jan Hampshire, Home Manager at Warde Aldam Nursing Home

Thank you very much for your kind comments, it always makes the job much easier when relatives and friends work so closely with us, giving us valued family input, I shall share your lovely comments with the team.

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Review from Kenneth M (Son of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been staying here seven years and the care she has received has been excellent. On the 21st April I received a call to say my mother had suffered a stroke and by the quick action of the staff an ambulance was called and my mother was admitted to hospital in time for the medication to be

able to be administered to reduce the effects of the stroke. Within a few hours, she responded well to the treatment.
The consultant at the hospital said he couldn't praise the staff at Warde Aldam enough for getting my mother to a hospital so quickly and recognising she had a stroke.
Without their prompt response, my mother would not have recovered so quickly.
My mother returned to Warde Aldam on Tuesday 24th April and wept for joy at seeing the staff again.
She is now happy to be home again.

Reply from Yvonne Reilly-Cooper, Area Manager at Warde Aldam Nursing Home

Dear Mr M
Thank you for your very kind words regarding the excellent care your Mother has received at Warde Aldam, all the staff work hard each day to ensure that all our residents are treated as family. We are very pleased to know your Mother is back home.

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Warde Aldam Nursing Home

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