Review from S A (Granddaughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience

My grandma has been in this care home for three years and received excellent care from all the staff, she seems really happy here. The staff are really helpful and really nice if I have any concerns they are always happy to help and nothing a problem to them.
I am very thankful my grandma is happy

and well cared for.

Reply from Yvonne Reilly-Cooper, Area Manager at Warde Aldam Nursing Home

Thank you for your kind comments regarding the excellent care your Grandma is receiving at Warde Aldam. All the staff work extremely hard and are very grateful for positive feedback.

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Review from Graham L (Son of Resident) published on 6 February 2018
Submitted via Postal Card • Report

Overall Experience

The home is clean and smart inside and out. The staff are very friendly and caring to both residents and visitors. Both me and my dad have been made to feel very welcome.

My dad seems happier in Warde Aldam Christian Nursing Home than he has been for years - that makes me think that the home is fantastic.

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Review from J B (Daughter of Resident) published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience

Within two weeks of being a resident, mum has had two proper baths, I haven't been able to get her to bathe, shower or wash for around three years. Her appetite hasn't been good for many years and now I'm seeing her eat breakfast, lunches, teas and anything else that's going.
These two things alone

are a fantastic result. The nurses and carers are all very interactive with mum and me. I look forward to seeing and spending time with my mum now and I couldn't say that six weeks ago. Very happy and relieved.

Reply from Alison Nicholls, Registered Manager at Warde Aldam Nursing Home

It is always a pleasure to receive positive comments and I would like to thank you for your kind words. Your mum has settled in very well and she is a pleasure to look after. We look forward to seeing you on your next visit. I will pass on your kind words to the team.

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Review from Christine T (Wife of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience

My husband was in the care home for only a short time but I was very happy with the care he received. The care staff were excellent and very supportive to me. His room was lovely looking onto the garden and I was made to feel like nothing was too much trouble.

Reply from Alison Nicholls, Home Manager at Warde Aldam Nursing Home

Although your husband was only with us for such a short time we were honoured to care for him and for you to become part of our family. I want to thank you for your kind words and especially at this difficult time and wish you all the best for the future.

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Review from Kathleen D (Wife of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience

Very satisfied with my husband's care. I'm more relaxed at home knowing my husband is being looked after.

Reply from Alison Nicholls, Home Manager at Warde Aldam Nursing Home

I would like to thank you for your kind words. Your husband has not been with us for very long and I realise it was a difficult decision for you to make when he came to stay with us. It is pleasing to hear that you are more settled at home in the knowledge that he is cared for.
I will pass on your message to the care team.
Thank you once again.

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Review from Diane s (Daughter of Resident) published on 20 April 2017
Submitted via Website • Report

Overall Experience

My mum was a resident at Warde Aldam Christian Nursing Home for 18months, she had vascular dementia, the care staff are absolutely fabulous, nothing was to much trouble, we spent many hours visiting mum and we were always made welcome, the nursing staff were excellent, mum passed away on the 5th of

January this year, in her final hours she was made very comfortable, we stayed for 2 nights, where we met the night staff that you never really get to see, and they were just as nice as the day staff, although you don't want your loved ones to go into care or nursing home I can only say from my own experience that Warde Aldam is wonderful to thank you for looking after my mum

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Review from Brenda S (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience

Dad has only been at the home for 2 weeks and we as a family are very happy and couldn't be any happier with everything. Staff are lovely and very very helpful.
They tell you everything and will help with anything. Dad settled quickly which was good for us as a family, it being the first-time dad

has been away from home.
5 stars to the home. Excellent!!

Reply from Alison Nicholls, Home Manager at Warde Aldam Nursing Home

I would like to thank you for your kind words in your review. I know this was a very difficult decision for you and your family for your dad to come and live here and I am pleased to hear that you feel that he has settled in. You all have become part of the family. I will pass on all your kind words to the staff team. Please feel free to get in touch if you want to discuss anything my door is always open.

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Review from Winifred J (Wife of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

I moved my husband into Warde Aldam from Stockingate 3 weeks ago, I only wish he had been there a year ago. He would be awake all night and sleep most of the day, at Warde Aldam, they got him a bed that rises up; and now he sleeps all night and is awake when I visit every day. It is more expensive but

worth every penny.

Reply from Alison Nicholls, Home Manager at Warde Aldam Nursing Home

We would like to thank you for your kind words about the home and the team at Warde Aldam. You and your husband have been with us for a short time however you already feel part of the family and it is a pleasure to see you every day and care for your husband. I will pass on your kind words to the care team.

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Review from Martin G (Son of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience

My mother was welcomed as a resident on 24th November to Warde Aldam. As soon as we pulled up outside, a young member of staff (who it seems is the activities coordinator) gave us all the warmest of greetings, but particularly my mother who was addressed by name. Other staff couldn't have been more

friendly and understanding. One, in particular, listened very carefully to the care needs of my mother and made her room homely and is really on the ball. When we visited two days later we were given a warm welcome and nothing was too much trouble.

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Review from Mike B (Son of Resident) published on 5 October 2016
Submitted via Website • Report

Overall Experience

In 2015 my wife's mother was admitted to this care home, and during the time she was there, she received the highest standard of care that we could have wished for. Unfortunately, she was only there for five weeks and sadly she passed away.
I would like to thank every one of the staff for all their

kindness shown to us at that sad time.
Now, my mother is residing in the care home. We had no hesitation in making this decision. Having already seen the standard of care first hand, I can honestly say that all the staff are first rate, and they walk the extra mile to make sure that all residents are extremely well cared for.
Any question regarding a resident is answered truthfully and discreetly, and you are made aware of any problem encountered very quickly. I cannot praise the staff enough for all the help they afford us when we visit and believe me this doesn't happen in all care homes !!

Reply from Alison Nicholls, Home Manager at Warde Aldam Nursing Home

Can I firstly give my condolences for the loss of your mother in law and even though she was with us for a short five weeks, she became part of our family.
It is always pleasing to here kinds words of appreciation from residents and relatives. Yours in particular means a lot to the staff and the home as it shows the hard work we have put in to caring for people has paid off.
We are now able to extend that caring touch to your mum and she is already a member of our extended family.
I have passed on your message to the staff team, thank you once again

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Review from J April T (Daughter of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience

Since my sister became a resident in December 2015 she has seemed really settled. The staff show real compassion and care at all times and are excellent at making sure all the residents are made to feel special in their own way.
They understanding of extremely dementia residents is exemplary.
They

are always courteous, helpful and make visitors feel welcome at any times. They make life fun and enjoyable as much as possible for all the residents in their care. Have already recommended this care home on numerous occasions.

Reply from alison nicholls, home manager at Warde Aldam Nursing Home

I would like to thank you on behalf of the staff at Warde Aldam for your kind words.
All the staff really enjoy their work and it is reflected in their smiles. It is in our philosophy of care to always be courteous and treat everyone with dignity and respect, so when someone states that the staff are doing this, then I feel very proud of the whole team. It also shows that the knowledge and understanding from their training, they have been able to implement this in their delivery of care.
Thank you once again,
Alison

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Review from Georgina A (Husband of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience

My husband has been in the care of Warde Aldam for about 2 years. The carers are very good. The overall standard of the home is good mostly. But I would like more stimulation to take place there isn't enough. My husband likes to go for a walk in the air, but I don't think there is enough staff to take

him when I am not there. Need to make this happen.

Reply from alison nicholls, home manager at Warde Aldam Nursing Home

It's good to know that you feel that are pleased with the care that your husband receives at Warde Aldam. As you have indicated we have some fantastic care staff that take immense pride in caring for our residents and enhancing their lives.
Warde Aldam strives to provide stimulating and diverse activities which are happening in the home on a weekly basis, however we thank you for your comments in perhaps expanding our activities to incorporate more opportunities to hold activities outside.
We look forward to having a further discussion with you around further improvements. relatives input is always valuable. Thank you.

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Review from P H (Wife of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience

I have not been to a review yet as my husband has only been there since January but so far everything is going well and we are well pleased with the care my husband receives.

Reply from Alison Nicholls, home manager at Warde Aldam Nursing Home

Your husband has only been with us a short time , but already you both feel part of the family.
I would like to thank you for your kind words and I will pass then on to the staff team

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Review from S W (Sister of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience

My sister settled into Ward Aldam as soon as she moved in. She seems very happy there. The staff are very welcoming and helpful. Ward Aldam is a very clean place set in countryside. It has a warm homely feel. There are lots of amenities including hairdressing and chiropodist etc. They also have entertainment

in the lounges and sing a longs. There are lots of raffles at Christmas, Easter etc. Overall it is the best care home I have ever been in. I am happy because my sister likes living at Ward Aldam and is treated with respect and the dignity she deserves.

Reply from Alison Nicholls, home manager at Warde Aldam Nursing Home

It is always a difficult time and decision for people to move into a care home and I'm comforted by your statement that your sister has settled well and that she enjoys living with us, as it is a pleasure for us to care for her.
Our activity organiser works very hard to make sure the residents are entertained and that their quality of life is enhanced by the events they organise.
I will pass on all your kind words to all the staff team and I wish to thank you for your support.

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Review from J F (Daughter of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience

The staff at Warde Aldam are all extremely caring, helpful and friendly to residents and visitors. It helps that most of them are local people. The nurses in charge are very professional.

Reply from Alison Aicholls, Home Manager at Warde Aldam Nursing Home

The staff at the homes take great pride in their work and the care that they deliver. They all feel part of one big family.
It is always nice to hear good comments and I would like to thank you for your kind words.

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Review from Victor D (Husband of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience

During the 18 months of my experience I have found ALL the staff courteous, with a ready smile, always ready and happy to help. Security is excellent with the attractive main entrance electronically controlled. Connecting doors to main areas are key coded to ensure residents safety. Fire alarms checked

regularly with residents room doors closing on alarm. Residents have access to a secure, quiet and pleasant garden. In general, Warde Aldam is a place where I at 97 would be happy to spend the rest of my days.

Reply from Alison Nicholls, Home Manager at Warde Aldam Nursing Home

I would like to thank you on behalf of the staff at Warde Aldam for your kind words.
All the staff really enjoy their work and it is reflected in their smiles. It is in our philosophy of care to always be courteous and treat everyone with dignity and respect, so when someone states that the staff are doing this, then I feel very proud of all the hard work in their training and that we do have the best staff.
We have had a lot of work done at the home and I am glad you feel that it is inviting and that you and your wife feel secure and safe.
Thank you again.

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Review from Brenda C (Husband of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience

I am very pleased with my husbands home. He seems so settled there and he loves all the staff. They are so good to him. It is a pleasure to go and sit with him. I have already told people about the home and how good it is run. I hope with all my heart he will be able to stay.

Reply from Alison Nicholls, Home manager at Warde Aldam Nursing Home

Thank you so much for your kind words. I have past on your thoughts to the manager and his the team. He wanted to tell you how much you and your husband meant to him and that both of you have become part of the family and we hope this is for many years to come.

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Review from Pauline G (Niece of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience

My auntie has been happy at the nursing home. All the staff are kind and the best.

Reply from alison nicholls, home manager at Warde Aldam Nursing Home

All the staff work very hard and we pride our selves on the care we deliver so it is always nice to here comments as nice as yours.
Your family have become our family and we really appreciate all the support you have given us.
Thank you Pauline

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Review from Robert W (Son-in-law of Resident) published on 12 August 2015
Submitted via Website • Report

Overall Experience

My mother-in-law was cared for by the staff at Warde Aldam for approximately 4 years - initially and throughout with chronic Alzheimer's Disease, and latterly in need of a great deal of nursing care and attention.

My wife and I can well appreciate how difficult it can be to provide a first class

product and service to those in need of such care, but in Warde Aldam we not only found a place with the facilities and fabric to do so, we also found staff who's dedication and patience were second to none.

My mother-in-law passed away on 31 July 2015 but the enduring sadness will be made easier to bear by the knowledge that Warde Aldam made her as comfortable as anyone could in such difficult circumstances. We are extremely grateful to the staff in general and in particular to two real stars who also helped the whole family through these last difficult years.

Reply from Alison Nicholls, Home Manager at Warde Aldam Nursing Home

Thank you so much for your kind words and endorsement of the work we do at Warde Aldam. You are right, it is hard work but our team consider it a vocation and making a difference to your loved one and the rest of the Warde Aldam family makes it all worth while. Mum was with us for four years and will be remembered fondly and missed by all of us. If there is anything else we can do to help you know where to find us and please drop in for a coffee if you are in the area, you know you are always welcome.

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Warde Aldam Nursing Home

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