West Ridings Care Home

Off Lingwell Gate Lane, Lofthouse, Wakefield WF3 3JX
Submit a Review
8.2 38 Reviews
  • West Ridings Care Home, Wakefield
West Ridings can provide dedicated care and support to older people with a wide range of requirements. The home’s dedicated team of staff have been trained to care for people who are living with dementia, and those who are physically disabled.

The home is divided into six units, and each unit has spaces to relax and spend time in, as well as access to the garden which is well maintained and attracts some interesting wildlife. There is a dedicated quiet lounge for residents to visit if they prefer.

Meals at West Ridings are tasty and nutritional. Fresh produce is used every day to ensure residents have a healthy diet.

The home has many clubs for residents to get involved with, as well as activities such as baking and arts and crafts. The home takes an active role in charity events within the local community and residents can enjoy regular days out.

Show West Ridings Care Home on the Map

Care Provided by West Ridings Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 180 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Denise Moorin (Deputy Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (180)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for West Ridings Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Nursing Care from £1,150

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact West Ridings Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Visiting

  • Main reception building open office hours and the bottom of the site.
    Out of hours there is a site manager available which can be contacted via any house on site.


  • Parking

  • Good parking facility on site


West Ridings Care Home Reviews (38)

Total of 38, showing 1-20
8.2

West Ridings Care Home has a Review Score of 8.2 (8.174) out of 10, based on 9 reviews in the last 2 years. Over all time West Ridings Care Home has 38 reviews.

Overall Experience

  • 23
  • 13
  • 1
  • 0
  • 1

Date Published

38
6
7
9
29

Review from J M (Sister of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care that was given by staff.

Reply from Paul Lawson, National Sales Manager at West Ridings Care Home

Thank-you very much for your review and it's great to know that you are happy with the care provided. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Husband of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot thank nor praise staff enough for their care and dedication extended to my wife who suffers from dementia. Unfortunately she is bedbound and unable to do anything for herself, relying on staff for her meals, liquid intake and other essential functions. Sometimes I do think staff could be a
bit more proactive but readily act if a request is made to them. Dental and oral hygiene continues to be an issue.

Reply from Paul Lawson, National Sales Manager at West Ridings Care Home

Thank you very much for your review and words of praise for our fantastic staff team. We will pass on your feedback which is vital to us as we strive to maintain the very highest standards throughout. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home have worked miracles on me these last few months - building my weight up to now 7 stone from 4-and-a-half last easter when first admitted to NHS services for which I am gratefully thankful.

Reply from Paul Lawson, National Sales Manager at West Ridings Care Home

Thank you so much for your review and we are delighted that we could help to make such a positive difference. We will pass on your kind words to the team. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret A (Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Up and down, one minute it's ok, then the next minute it's not. Depending on my mood. It's a daunting thought that this is my life now.

Reply from Paul Lawson, National Sales Manager at West Ridings Care Home

Hi Margaret. Thank-you for your review and we are really sorry to hear that you are feeling up and down at the moment. We will continue to support you in any way that we can to make the transition into a care home as smooth as possible for you. We will come in for a good chat and together we can work out a plan to help. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil W (Nephew of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The staff at the care home were amazing and devoted to looking after my late uncle.
My issue is that when he entered the care home he had to submit a £5000 deposit, this should have been refunded 28 days after we terminated the care when he died. It is now 117 days and we have not received any refund
and are unable to contact the management team that deals with refunds. I would like to warn all relatives that this appears to be a deliberate act to hold on to family's monies.

Reply from Paul Lawson, National Sales Manager at West Ridings Care Home

Thank-you very much for your review and feedback. We extend our continued and heartfelt condolences for the recent loss of your dear uncle. The refund has been paid in full into your bank account and we apologise that it took longer than expected to finalise. Thank-you for your kind comments about the staff team and we send our very best wishes to you and the family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L H (Daughter of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and have the time of day for everyone, residents and family members too. I will say the meetings that are held need to be more working hours friendly, also some units need looking into due to being mismatch. The offer of a drink would be nice. Also I must stress all staff
on Calder are amazing! The nurse could help staff more and take more time with residents while dealing with medication.

Reply from Paul Lawson, National Sales Manager at West Ridings Care Home

Thank you for your review and your kind words about our wonderful staff team at West Ridings! We appreciate all of the feedback and will take this onboard for future meetings. Thanks again and best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy H (Daughter-in-law of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mum-in-law became ill and was about to be released from hospital we were extremely worried for her safety at home. So when she was offered respite at West Ridings Car Home we were relieved. She went to Calderdale unit and was instantly welcome, the staff were great and she was so happy. As visitors,
we were welcomed and became part of the group. Excellent facilities. She loves to go to the summer house for an ice lolly and to feed the fish. Many thanks all round.

Reply from Paul Lawson, National Sales Manager at West Ridings Care Home

Thank you so much for your lovely review. We are very pleased to have been able to help you and the family through a worrying time. It's fantastic to know that your mother-in-law felt so happy and at home at West Ridings.
Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T H (Daughter of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I arrived at West Ridings to view a home for our mother who had a stroke and wasn't able to live on her own sadly anymore.
We arrived unannounced and were welcomed warmly by the REM who showed us around, we were so happy with what we saw, all carers were welcoming, REM saved us a room
for mum till that afternoon, as we needed to see to our mum.
Mum had been in respite here and will be staying long term, mum has a beautiful garden room, the Wharfedale unit is residential, all the carers are wonderful, Mum plays bingo, has her hair done every week, eats very well, cleaners do an excellent job, they clean the room every day, mum is happy and safe.

Reply from Nitya Kanoria, Digital Marketing Manager at West Ridings Care Home

Thank you for sharing your positive experience at West Ridings. We are glad that you found a warm and welcoming environment for your mum at our care home. It's wonderful to hear that you were happy with what you saw during your visit and that your mother is comfortable in her room and is engaging in activities. Your mother's happiness and safety are our top priorities. Thank you for choosing West Ridings. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter L (Son of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having previously checked out several other Care Homes I was delighted when I came across West Ridings Care Home. The Resident Experience Manager who showed us around the Care Homes's facilities and rooms, was very welcoming, caring, considerate and understanding.
The Home itself is made up of several
single storey buildings and the rooms, garden areas and facilities are very impressive.
We were very impressed with the level of care, compassion and kindness that we received from the Resident Experience Manager and her colleagues, and so this, coupled with the high standard of the facilities at the Care Home itself, made it an easy decision to select this particular Care Home for my Father.

Reply from Paul Lawson, National Sales Manager at West Ridings Care Home

Hello Peter and thank you so much for your review. We are delighted that you were so impressed with our facilities and the care that we provide and that we were able to assist you with your father's long-term care plans. We will pass on your kind words to our Resident Experience Manager and to the rest of the team. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane D (Daughter of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed care after being in hospital for five weeks and my first point of contact was with the bed manager of the home. This lady was kind, caring and genuinely concerned, she couldn't have done anything more to help our family. During the transition period, she kept in touch and made sure we
were up to date on everything that was happening. Mum was welcomed by everyone to the home, all the staff are so kind, caring and have treated Mum with dignity and respect. Mum is on the Whafedale unit at the home and nothing is too much trouble, the manager of the unit and all staff make it a happy place to stay. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Oliver R (Son of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff in the Swaledale unit are welcoming, caring and as attentive as possible, which is commendable as they are constantly very busy. It is a comfortable place for my mother to recover after being in the hospital, she is enjoying the meals provided.
There are some minor maintenance issues with
the room, however, it is clean and comfortable with a good location and outlook to the garden.
After a couple of weeks, we have now been through my mother's care plan with the unit manager and we feel comforted that the process is well documented and the team welcomes feedback.
The site feels secure and safe requiring pre-booking for visits. However, this could be improved with an online booking system, without the need to interrupt the carers.
We recommend you review your residents and family induction procedure in your care home. This would help reassure both parties and establish a good settling in period. Adoption of online videos and calls with a greater social media presence would be welcome.

Reply from David Martins, National Sales Manager at West Ridings Care Home

Thank you for your very kind words regarding the home and the team, and we will ensure the home is aware of the rest of the feedback to help others in the future. Thank you for being so open.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M E (Wife of Resident) published on 30 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has dementia, his main problem is trying to walk and does not realise he cannot, he is always trying to get from his chair. The carers have a problem with this but he gets up and falls. Constant visits to A&E but the staff do their very best and really care for him.

Reply from David Martins, National Sales Manager at West Ridings Care Home

Thank you for taking the time to review the home, we are sorry to hear about your husband but glad that you feel we do our best for him.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff on Airedale Unit are caring and kind. It has been difficult for everyone throughout lockdown but my Mum feels safe and well cared for. We have had issues with Mum's care and the unit manager is open to discussion and listens to our concerns. Sometimes the same issues have to be raised time and
again and there is some lack of communication between staff. Staff on the unit keep us informed if there are any problems or if Mum is ill and they are willing to work with us to ensure that she receives the right care. I feel that there is a lack of information from Advinia and from the care home manager regarding wider issues such as policies and procedures. Staff is not given information which should be cascaded down from senior management to ensure consistency. We have a good relationship with the manager and staff on the unit and they seem to genuinely care for their residents and often go the extra mile which we as a family really appreciate.

Reply from David Martins, National Sales Manager at West Ridings Care Home

Thank you for your kind words regarding the team on Airedale and that your mum is well cared for. We will endeavour to review the rest of the information to try and make this better going forward.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian B (Daughter of Resident) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently passed away having spent the last few years of her life on Wensleydale, a specialist dementia care unit. The staff have been amazing and represent everything good about the sector. They are caring and considerate to residents, and to their families, and through their dedication and
care, regularly going the extra mile, they have made my mum's final years dignified and respectful. This has been under very difficult circumstances where staff and residents have suffered the effects of Covid-19. The team worked hard to find out Mum's likes and dislikes, which at times due to Mum's condition were challenging. Mum's key workers and other staff provided Mum with such a high standard of care, I really don't know how they go home to their families after an intensive and often highly emotional 12-hour shift to return the next day and give that consistent level of care, but they do. Staff were so kind and patient.

Reply from David Martins, National Sales Manager at West Ridings Care Home

Thank you for your very kind review regarding Wensleydale, we are glad you are happy with the care received and that you feel your mum was well looked after.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lauren S (Granddaughter of Resident) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I visit my grandma she is always so well cared for and happy due to this care home. The care that goes into the home is the best I have seen. Specifically, I would like to specially mention one member of staff who is such an amazing person and an even better employee, she is an asset to this
care home and deserves so much. She always has a laugh and a smile on her face and genuinely cares for her residents. Thank you for all you do, I do hope you see this as well as your manager.

Reply from David Martins, National Sales Manager at West Ridings Care Home

Thank you for your kind review, it means a lot to us to recognise the team and to get such positive responses. We shall ensure the manager and the team member are aware.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen R (Next of Kin) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad was placed on Wensleydale residential unit, they went above and beyond to help him. The staff were great and really looked after him. Unfortunately, he really needed nursing care and had to be moved. Would recommend for your loved ones. The care home manager that took over about a month before
my Dad left was brilliant. Previous home manager was very poor.

Reply from David Martins, National Sales Manager at West Ridings Care Home

Thank you for your kind words and we are glad that you were happy with the team and care provided, I will ensure the feedback is passed on to the team and the home manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bebbie S (Friend of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say well done to all staff on the Wensleydale Unit for there hard work during covid, they have looked after my auntie well. It's a well-run unit especially when a certain member of staff is on duty, nothing is too much for them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane B (Daughter of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to all the staff on the Calderdale Unit for looking after my mum during the last weeks of her life with Alzheimer's. Alzheimer's is such a terrible disease that takes no prisoners but mum passed peacefully in a lovely setting with caring people around her. Sorry cannot answer all the
questions due to coronavirus restrictions but what we did encounter was excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen (Daughter of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Swaledale since February when she was brought in from hospital. The care she has been given is exceptional, she is very well looked after. The staff are all wonderful and nothing is too much trouble, they always let you know of any changes to her care and I have to say that after
months of anxiety over my mum I am now happy to say I feel that she is getting the care she deserves in this wonderful care home. Thank you to all the staff for the wonderful job you do and how fabulous you’ve been throughout the pandemic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine B (Daughter of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself and my family are very happy with the care my mum recieves. This has been particulary important to us during lockdown. We can sleep easy knowing she is well looked after and cared for.
When we do visit staff are always helpful and friendly. We are always kept up to date with information.
My
mum is always clean and tidy and her room is lovely. Even though she may not be fully aware this is important for us her family, knowing she has comfortable homely surroundings.
We are very grateful to all staff especially during these difficult times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.2 (8.174)

Overview of Review Score

The Review Score of 8.2 (8.174) out of 10 for West Ridings Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.152 for West Ridings Care Home is calculated as follows: ( (56 Excellents x 5) + (23 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 105 Ratings = 4.152

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.022 Points relating to the number of positive Reviews for West Ridings Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 180 registered maximum number of service users is 36. 8 Positive Reviews ÷ 36 = 0.222

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Kirsty

Kirsty Jackson

Job Title: Home Manager

I was born in Northumberland and have been living and working in Birmingham for the past six years.


I have worked in care services since the age of 17. I’ve worked my way up from care assistant to home manager and have been managing care homes, residential, dementia and nursing, supported living and domiciliary care for the past 25 years.


Frequently Asked Questions about West Ridings Care Home

What types of Care is West Ridings Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does West Ridings Care Home provide?

Palliative Care, Convalescent Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does West Ridings Care Home have?

There are 180 Single Rooms.

What are the Facilities & Services at West Ridings Care Home?

Gardens is one of the Facilities & Services.

How far is West Ridings Care Home to the centre of Wakefield?

2.7 mile(s) as the crow flies, distance by road may be significantly further.