Oaktree Hall & Lodge

Bessingby, Bridlington YO16 4UH
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9.5 70 Reviews
  • Oaktree Hall & Lodge, Bridlington
Oaktree Hall & Lodge is a residential home providing specialist dementia care, day care facilities and respite care.

The extended Georgian manor house is set within five acres of grounds, built on the edge of Bessingby village which lies on the outskirts of Bridlington.

Accommodation is provided in single occupancy bedrooms and some double rooms, a number of which have en-suite facilities. Hospital beds, air mattresses, pressure cushions along with other aids, can be offered to make each residents stay more comfortable.

Oaktree Hall & Lodge’s approach to residential care focuses on ensuring that a wide range of activities and social events are regularly organised, such as functions and events, film nights, card and board games and many more. Birthdays of residents are always celebrated.

The home takes pride in providing tasty, tempting meals for residents. Mealtimes are regarded as enjoyable social occasions for most residents, although those who wish to eat their meals in their own rooms are enabled to do so. Each resident will be asked for their individual food preferences as well as their cultural, religious or health needs and these will be taken into account when planning menus.

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Care Provided by Oaktree Hall & Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mary Moran (Home Manager)
  • Admission Criteria
    • Local /Private
    • Ages 64+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002
    • Number of floors: 2

Funding & Fees Guide for Oaktree Hall & Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,080
    • Self-Funded Residential Dementia Care from £1,080
    • RESPITE Self-Funded Residential Care from £1,080
    • RESPITE Self-Funded Residential Dementia Care from £1,080

  • If you are unsure of our fees, please speak to the Home Manager at Oaktree Hall & Lodge.
  • (these prices are only a guideline, please contact Oaktree Hall & Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please ring the doorbell and a member of staff will let you in.


  • Parking

  • Large car park.


Oaktree Hall & Lodge Reviews (70)

Total of 70, showing 1-20
9.5

Oaktree Hall & Lodge has a Review Score of 9.5 (9.485) out of 10, based on 20 reviews in the last 2 years. Over all time Oaktree Hall & Lodge has 70 reviews.

Overall Experience

  • 44
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Review from G S (Wife of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Oaktree Lodge for 3 years up to passing away.
I cannot praise it enough, the care he was given, it was excellent and he was so happy there. Food was good and the staff tried so hard with entertainment and raffles and relatives were made so welcome.
So thank you once again, all
the caring staff.

Reply from Jackie Brook, Care Relationships at Oaktree Hall & Lodge

Thank you so much for sharing your kind words about Oaktree Hall & Lodge. We are deeply touched by your review and honoured that we could be part of your husband's care journey over the past three years. It is wonderful to know that he found happiness and excellent care during his time with us. Our dedicated care team works tirelessly to provide a warm, welcoming, and joyful environment for all residents, and your acknowledgement of their efforts through daily care, meals, entertainment, or creating a supportive community truly means so much. On behalf of all of us at Oaktree Hall & Lodge, thank you for your trust and for taking the time to share your lovely review. It was our privilege to care for your husband and to have you as part of our extended family. We are always here to support you and your family.


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Review from J K (Daughter of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Oaktree Hall for many years.
The manager has been very understanding of my mother's needs and the staff are attentive and caring, particularly recently. The manager has listened to my concerns and proactively supports me. I am very grateful for this support and understanding.

Reply from Jackie Brook, Care Relationships at Oaktree Hall & Lodge

Thank you so much for your lovely feedback. We're honoured to have cared for your mother at Oaktree Hall for so many years. It's truly wonderful to hear that our team, especially the manager, has been supportive and attentive to both your and your mother's needs, particularly in recent times. Your gratitude means a lot to us, and we will continue to provide the care and understanding you've come to expect. If there's anything further we can do, please don't hesitate to reach out.


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Review from Peter A (Son of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This has been the worst decision of my life to put my dad in their care. It has been an ongoing issue with this care home of inadequate care for residents. I just hope the social services intervene and get him moved to a more caring environment.

Reply from Jackie Brook, Care Relationships at Oaktree Hall & Lodge

Thank you for sharing your concerns. We appreciate how difficult and emotional this time must be for you and your family, and we're sorry to hear that you feel this way about your dad's care. Please know that we take all feedback seriously and are fully committed to ensuring the well-being of every resident at Oaktree Hall & Lodge. While we understand that you have chosen to wait for the social services review, our Home Manager is always available and more than willing to discuss any specific concerns you may have. We would love the opportunity to go over the care your father is receiving, reassure you of the regular attention and checks he receives, and address any worries directly. Our priority is your dad's health, comfort, and happiness, and we are here to support you in any way possible during this challenging time.


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Review from Hazel M (Wife of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time my Husband has had respite care in this home. It is very clean and the staff are welcoming and informative. Again he has put weight on so the food must have been good. He was happy and joking with the staff when I collected him after his stay but within six days he is back to
this miserable man who only wants to sit in a chair, not speaking, and says he is waiting for God. What more can I say?

Reply from Jackie Brook, Care Relationships at Oaktree Hall & Lodge

Thank you for taking the time to share your experience with us. We're delighted to hear that your husband had a positive stay at Oaktree Hall & Lodge Care Home, enjoying the welcoming atmosphere, good food, and friendly interactions with our staff. We understand how challenging it can be to see changes in your husband's demeanour after returning home. Your feedback is invaluable. Please feel free to reach out to us directly so we can explore additional ways to help maintain his well-being and happiness. Thank you again for your kind words and trust in our care.


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Review from Alison M (Niece of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt came here for end-of-life care, she was treated with compassion and dignity by everyone, they treated me the same way when she passed. The staff are so friendly and kind, nothing is too much for them, and they made my aunt's last weeks very comfortable.

Reply from Jackie Brook, Care Relationships at Oaktree Hall & Lodge

Thank you for sharing your experience at Oaktree Hall & Lodge. We are deeply grateful for the trust you placed in us during such a sad time. It was our honour to care for your aunt and provide comfort to her and your family in her final weeks. Our staff strives to treat all our residents and their families with the utmost compassion and respect, and it's reassuring to hear that this was reflected in your experience. Your kind words mean the world to us. Thank you again for your thoughtful review.


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Review from J B (Stepdaughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First visit to Oaktree to see Step Mum, who moved in recently. A nice and warm place, cosy and homely. Care workers are very friendly, helpful, and informative. Step Mum is more alert and able to communicate, since the move. Good to know that there is a new care plan in place and proper record-keeping.

Reply from Jackie Brook, Care Relationships at Oaktree Hall & Lodge

Delighted to hear your stepmum is settling in well and that you've noticed positive changes. We're committed to providing a supportive and homely environment at Oaktree, and it's reassuring to know that our care plan and team are making a good impact. Thank you for the kind review.


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Review from A B (Granddaughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First visit to my Nan at Oaktree. The staff are very friendly and thorough. Lovely home and décor, very warm and cosy. My Nan seems very happy here so far.

Reply from Jackie Brook, Care Relationships at Oaktree Hall & Lodge

We appreciate your positive feedback. It's wonderful to know your Nan is happy and you've had a pleasant first visit at Oaktree. Thank you for sharing.


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Review from A H (Granddaughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, open, welcoming, helpful, and communicative staff who care about all of the residents. The home is clean, well decorated, and feels very homely. Comfortable rooms, nice and clean.

Reply from Jackie Brook, Care Relationships at Oaktree Hall & Lodge

Thank you for taking the time to share your positive experience with us. Our residents' comfort and satisfaction are our top priorities. Our team at Oaktree Hall and Lodge is delighted to hear that our efforts to create a welcoming, clean, and homely environment have been felt and appreciated.


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Review from Andrea M (Respite Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been on respite care for a week. The staff are very tentative, nothing is too much trouble day or night. It is very clean, domestics do a good job. Washing is taken most nights and bought back the next day. Overall it has been an enjoyable stay. I would recommend it.

Reply from Mary Moran, Home Manager at Oaktree Hall & Lodge

Thank you so much for your kind words! We're delighted to hear that your respite care experience was enjoyable. Our team takes pride in being attentive, and it warms our hearts to know that you felt well taken care of day and night. We appreciate your recommendation and look forward to welcoming you back whenever you may need our services.


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Review from M M (Daughter of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very early days for me and the first time I have visited for any length of time, but Mum seems in good hands here. The grounds are beautiful and the staff I have met are friendly and treat her well.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Bessingby family.


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Review from Katie F (Great-Niece of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, very welcoming and helpful. Place very clean and friendly atmosphere.

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Review from Katie R (Niece of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place with very helpful caring people/staff. Uncle is very happy here and it's made such a difference in his whole demeanour. It's so nice to see the difference it's making to him.

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Review from Beverley L (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Relaxing atmosphere, friendly staff, food lovely and good care staff.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Bessingby family.


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Review from Kieran W (Relative of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my dad and grandma and it's always lovely to come and see them so happy and all the pictures are great.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Dear Kieran, many thanks for taking the time to review our home. It is our pleasure to care for your family. Your kind words are greatly appreciated and I will of course pass them on to The Bessingby family.


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Review from Jessica G (Daughter-in-law of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, very compassionate and looked after my mother-in-law during her passed day. Dealt with difficult family members in a kind and patient way. Sadly Mum in law passed in hospital but the care she received was exceptional. Every decision made was in Mum in laws best interests.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Dear Jessica, We are sorry for your loss, it was our pleasure to care for your mother-in-law. Your kind words are greatly appreciated and I will of course pass them on to the Bessingby family.


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Review from G B (Mother of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter is currently in Bessingby Hall for respite care after having a large stroke. We were slightly apprehensive of her being placed in a home, but our worries have been short lived as the care and the staff have been excellent, very compassionate and caring. We would have no problem in recommending
Bessingby to anyone! We cannot thank all the staff enough for their fantastic care!

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home. It is our pleasure to care for your daughter and we are delighted that she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the Bessingby family.


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Review from Ann R (Friend of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Bessingby Hall very accommodating, the staff is pleasant and efficient, always on hand to assist with questions and assistance.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Dear Ann, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Bessingby Hall family.


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Review from Joshua M (Grandson of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to see my grandad today, I can see he is very happy, singing and dancing, a lot more peaceful. Very helpful staff and very friendly.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Dear Joshua, many thanks for taking the time to review our home, It is our pleasure to care for your granddad. Your kind words are greatly appreciated and I will of course pass them on to the Bessingby family.


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Review from Jackie M (Daughter of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive staff, made us feel welcome from the moment we walked through the door. Dad is very happy in his room, the staff made sure Dad had an extended bed due to him being tall.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Dear Jackie, many thanks for taking the time to review our home, It is our pleasure to care for your dad. Your kind words are greatly appreciated and I will of course pass them on to the Bessingby family.


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Review from B A (Brother of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is very happy here, he compliments the staff and says the food is good. He likes to watch the wildlife in the gardens, deer, rabbits and birds etc. This is an easy place to get to and parking is next to the front door.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Bessingby family.


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Current Review Score: 9.5 (9.485)

Overview of Review Score

The Review Score of 9.5 (9.485) out of 10 for Oaktree Hall & Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.485 for Oaktree Hall & Lodge is calculated as follows: ( (151 Excellents x 5) + (66 Goods x 4) + (12 Satisfactorys x 3) + (8 Very Poors x 1) ) ÷ 237 Ratings = 4.485

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oaktree Hall & Lodge is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Mary

Mary Moran

Job Title: Care Home Manager

Joined: 2023

Mary Moran is an accomplished Registered Home Manager who Brings 28 Years of Expertise to Oaktree Hall and Lodge in Bessingby.


Frequently Asked Questions about Oaktree Hall & Lodge

What types of Care is Oaktree Hall & Lodge registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oaktree Hall & Lodge provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Oaktree Hall & Lodge have?

There are 74 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Oaktree Hall & Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oaktree Hall & Lodge to the centre of Bridlington?

1.8 mile(s) as the crow flies, distance by road may be significantly further.