Oaktree Hall & Lodge

Bessingby, Bridlington YO16 4UH
Submit a Review
9.5 70 Reviews
  • Oaktree Hall & Lodge, Bridlington
Oaktree Hall & Lodge is a residential home providing specialist dementia care, day care facilities and respite care.

The extended Georgian manor house is set within five acres of grounds, built on the edge of Bessingby village which lies on the outskirts of Bridlington.

Accommodation is provided in single occupancy bedrooms and some double rooms, a number of which have en-suite facilities. Hospital beds, air mattresses, pressure cushions along with other aids, can be offered to make each residents stay more comfortable.

Oaktree Hall & Lodge’s approach to residential care focuses on ensuring that a wide range of activities and social events are regularly organised, such as functions and events, film nights, card and board games and many more. Birthdays of residents are always celebrated.

The home takes pride in providing tasty, tempting meals for residents. Mealtimes are regarded as enjoyable social occasions for most residents, although those who wish to eat their meals in their own rooms are enabled to do so. Each resident will be asked for their individual food preferences as well as their cultural, religious or health needs and these will be taken into account when planning menus.

Show Oaktree Hall & Lodge on the Map

Care Provided by Oaktree Hall & Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mary Moran (Home Manager)
  • Admission Criteria
    • Local /Private
    • Ages 64+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002
    • Number of floors: 2

Funding & Fees Guide for Oaktree Hall & Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,080
    • Self-Funded Residential Dementia Care from £1,080
    • RESPITE Self-Funded Residential Care from £1,080
    • RESPITE Self-Funded Residential Dementia Care from £1,080

  • If you are unsure of our fees, please speak to the Home Manager at Oaktree Hall & Lodge.
  • (these prices are only a guideline, please contact Oaktree Hall & Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please ring the doorbell and a member of staff will let you in.


  • Parking

  • Large car park.


Oaktree Hall & Lodge Reviews (70)

Total of 70, showing 41-60
9.5

Oaktree Hall & Lodge has a Review Score of 9.5 (9.485) out of 10, based on 20 reviews in the last 2 years. Over all time Oaktree Hall & Lodge has 70 reviews.

Overall Experience

  • 44
  • 22
  • 3
  • 0
  • 1

Date Published

70
3
8
20
50

Review from J M (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The last few weeks have been challenging in many ways for my mother, who is very troubled and cannot understand everyday things now and is not easily settled at all. The staff have dealt with these problems as they have arisen in a competent manner as is the nature of their training very difficult.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the team at Bessingby Hall.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne C (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my mum receives every day. My mum has suffered from a stroke, which has left her with emotional needs, and all the carers and management help her with the special needs that she now has. I am never worried about my mum because she has all the help and support she needs.
I would like to thank them all for the care that she has received. Thank you all so much.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Dear Joanne, many thanks for taking the time to review our home. It is our pleasure to care for your Mum, and are delighted that you feel safe in the knowledge that she is being well cared for. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the colleagues at Bessingby Hall.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christina W (Granddaughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My visit to Bessingby was pleasant. The staff were lovely; they made us feel welcome. Overall, a nice place for my grandad.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Dear Christina, many thanks for taking the time to review our home. It is our pleasure to care for your Grandad. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the colleagues at Bessingby Hall.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frances B (Brother of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best ever. Staff are ever so helpful. Nothing too much trouble.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Dear Frances, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service.
Yoru kind words are greatly appreciated, and I will of course pass them on to the manager and the team at Bessingby Hall.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mother on a regular basis and find that she is extremely well cared for and happy with her treatment in the home. All staff are extremely supportive and helpful regarding care and support.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum, and I will, of course, pass on your kind words to the manager and the colleagues at Bessingby Hall.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jody M (Granddaughter of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant, helpful staff, which is nice. My grandad is well looked after, and the grounds are stunning.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Dear Jody, many thanks for taking the time to review our home. It is our pleasure to care for your grandad, and we love having him with us. Your kind words are greatly appreciated, and I will of course pass them on to the manager and the colleagues at Bessingby Hall.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan T (Daughter of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident of Bessingby Hall for more than two years. He is very settled at the home, and the carers have got to know him really well and look after him really well with the respect and dignity he needs. The home communicates with me regularly, which was a Godsend. During Covid,
they always keep me informed of any changes or development, and I am more than happy with the home.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Dear Susan, many thanks for taking the time to review our home. It is our pleasure to care for your father, and we love having him with us. Your kind words are greatly appreciated, and I will of course pass them on to the manager and the colleagues at Beesingby Hall.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Daughter of Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Bessingby Hall care home for nearly two years; she is looked after fantastically. All the staff are lovely and very caring with her.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. It is our pleasure to care for your mum, and we are delighted that you are pleased with the care afforded.
Your Kind words are greatly appreciated, and I will, of course, pass them on to the manager and the Bessingby Hall colleagues.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean home. Very friendly and professional. Always happy to help with anything that's asked of them and keep relatives informed of anything that's happened.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home. We are glad that you are pleased with the quality of care provided. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated, and I will, of course, pass them on to the colleagues at Bessingby Hall


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Son of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home are extremely friendly and approachable and really do look after my father. My dad has a good relationship with the staff and tells me he is happy. There are lots of activities that my dad gets involved with.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home. We are glad that you are pleased with the quality of care provided, and it is our pleasure to care for your father. Your kind words are greatly appreciated, and I will, of course, pass them on to the colleagues at Bessingby Hall.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Wife of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found up until now that my husband seems to be well looked after, clean and in his own clothes.
He seems to be quite happy here and I always feel much better after visiting him.
Thank you.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Dear Judith many thanks for taking the time to review our home. All feedback is greatly appreciated and allows us to continually develop our service. We are glad that you are pleased with the quality of care provided and it is our pleasure to care for your husband. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Bessingby Hall.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C D (Niece of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've not spent time inside Bessingby Hall to be able to comment on all the facilities, food, cleanliness etc, however, all the staff have been very helpful and pleasant in all my dealings with them. My aunt seems extremely happy and settled here.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home. It is our pleasure to care for your aunt and we too are delighted that she has settled in so well. and we look forward to welcoming you in soon to visit. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Bessingby Hall.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F W (Granddaughter of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first time visiting grandma at Bessingby Hall after coming back from overseas. When we arrived grandma was at ease and relaxing downstairs. All the staff were very caring and polite. The hall organised a great open day with lots of entertainment. We visited Grandam's room which was lovely.
It was homely, clean, tidy and had a nice view of the garden. Grandma seemed very happy. The staff were very friendly and attentive but also let us all catch up together without interruption. This is a great place for Grandma and we are hugely appreciative.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home. It is our pleasure to care for your Grandma and we are delighted that you enjoyed your visit. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Bessingby Hall


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J J (Wife of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every carer works so hard. I am satisfied with all aspects of my husband's care. Thank you.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home. All feedback is greatly appreciated and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Bessingby Hall.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C L (Grandson of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff who are very careful with Covid-19. The residents look very happy to be there, overall an excellent place.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass your comments on to the manager and the Bessingby Hall team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Son of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come and see my mum once a week. I find the staff very helpful, always polite and chatty. My mum is always looked after, eating well and drinking with the help of the staff, who are also washing and cleaning her each day.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home. Your kind words are greatly appreciated. It is our pleasure to care for your mum and I will of course pass your comments on to the manager and the Bessingby Hall team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Friend of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

First visit to the home. Staff were very friendly and welcoming. My friend has settled well and reports being well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Daughter of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I come to see Mum, I know Mum is being looked after and well cared for. Staff always greet us with a smile and a warm welcome. Mum always says she is happy.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kinds words are greatly appreciated and I will of course pass them on to the manager and the Bessingby team. We look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D H (Nephew of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear aunt came to Bessingby Hall in February 2021, her stay ended when she sadly passed away on 10th March 2022. Throughout her stay, she received 1st class care. She was very complimentary about the staff's caring attitude towards her. My aunt never complained and the staff enjoyed looking after
her. Her end of life care and subsequent passing was full of dignity with a personal touch. At the age of nearly 97, this was very fitting and deserving. Thank you to all the staff at Bessingby Hall.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home. It was a pleasure to care for your Aunt, she is greatly missed by all here All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass on your sentiments to all the Bessingby Hall team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J N (Niece of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

So much I do not know as I have been unable to be with my uncle in his room as I did for a short period before covid hence so many satisfactory crosses. The staff do their best at a difficult time. Management well, I don't always get to know of changes before they happen. The care plan was drawn up
at the start but I have never had a copy although requested. My uncle says he is established and food good and I know he is safe and warm but regret he sits in his room so much. He does have a telephone in his room with the managements help which is good and we can chat.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Thank you for taking the time to review our home. May I apologise for the breakdown in any communication there may have been. All feedback is appreciated and helps to not only maintain but continually improve on the services provided I will of course pass your comments directly to the home manager and ask them to contact you directly regarding your uncle's care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.485)

Overview of Review Score

The Review Score of 9.5 (9.485) out of 10 for Oaktree Hall & Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.485 for Oaktree Hall & Lodge is calculated as follows: ( (151 Excellents x 5) + (66 Goods x 4) + (12 Satisfactorys x 3) + (8 Very Poors x 1) ) ÷ 237 Ratings = 4.485

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oaktree Hall & Lodge is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Mary

Mary Moran

Job Title: Care Home Manager

Joined: 2023

Mary Moran is an accomplished Registered Home Manager who Brings 28 Years of Expertise to Oaktree Hall and Lodge in Bessingby.