Review from D H (Nephew of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience

My dear aunt came to Bessingby Hall in February 2021, her stay ended when she sadly passed away on 10th March 2022. Throughout her stay, she received 1st class care. She was very complimentary about the staff's caring attitude towards her. My aunt never complained and the staff enjoyed looking after

her. Her end of life care and subsequent passing was full of dignity with a personal touch. At the age of nearly 97, this was very fitting and deserving. Thank you to all the staff at Bessingby Hall.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home. It was a pleasure to care for your Aunt, she is greatly missed by all here All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass on your sentiments to all the Bessingby Hall team.

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Review from J N (Niece of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience

So much I do not know as I have been unable to be with my uncle in his room as I did for a short period before covid hence so many satisfactory crosses. The staff do their best at a difficult time. Management well, I don't always get to know of changes before they happen. The care plan was drawn up

at the start but I have never had a copy although requested. My uncle says he is established and food good and I know he is safe and warm but regret he sits in his room so much. He does have a telephone in his room with the managements help which is good and we can chat.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Thank you for taking the time to review our home. May I apologise for the breakdown in any communication there may have been. All feedback is appreciated and helps to not only maintain but continually improve on the services provided I will of course pass your comments directly to the home manager and ask them to contact you directly regarding your uncle's care.

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Review from P H (Wife of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience

My husband was to go into the home for respite for 2 weeks but in that time I had a very bad fall and was in hospital for a year. My son and I were to go and look at other homes but that never happened so now my husband may have to stay there.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home. It is our pleasure to care for your husband. Your kind words will of course be passed on to Kelly and the team at Bessingby Hall.

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Review from Mary O'B (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

My Dad initially went to Bessingby Hall for respite but he settled in so quickly and his overall health improved so much that we decided that it was better for him to stay rather than go back home, and we weren't wrong! Dad sadly passed away at the beginning of May after a sharp decline in his dementia.

Throughout his time at Bessingby Hall we were amazed at how the staff looked after and cared for their residents. As I live some distance from Bessingby I was able to arrange 3-way conversions and facetime calls during lockdown which was extremely reassuring and enabled me to get a glimpse of life in the home. Dad started having a number of health issues a couple of months ago and my brother and myself were kept informed at every step. In the last few weeks of Dads life the staff's care and thoughtfulness for both my Dad and the family was second to none. Making a very difficult and sad time a little easier to bear.

Reply from Rhianne Pattinson, Administrator at Oaktree Hall & Lodge

Thank you for your reply. It was an absolute pleasure to know dad. The Deputy Manager attended the funeral and felt it was a reflective celebration of his life. Very grateful to have been invited to represent all staff at Bessingby Hall, as he will be dearly missed.

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Review from Pauline B (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience

It's a worry when you have to leave a loved one in care, you wonder if she will be alright, will she be afraid, will she feel alone, how will she manage? Well, I can honestly say that all my fears and worries have gone thanks to the staff at Bessingby Hall. COVID has been a terrible time for everyone

but the commitment and dedication shown has been second to none. My lovely mum was diagnosed with COVID in hospital and I was contacted by a doctor to be asked if she would like a chaplain! Mum was sent back to Bessingby, not expected to last much longer. It's now been more than nine weeks and mum is remarkable! And this is all down to the manager and two other members of staff who were totally amazing at assessing mum and recognising her individual needs. I would just like to say the biggest thank you ever to everyone at Bessingby for making me feel that my much-loved mum is in the best care possible and that's because they do care! Finally, to the manager, you are a star, thanks for the video calls.

Reply from Jane Wade, Home Manager at Oaktree Hall & Lodge

Thank you very much for your kind words. It's lovely to have your mum back and we will do everything in our power to make your mum, comfortable and happy.
This is all in a day's job but it's really lovely to have someone recognise the work we do.

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Review from Alan S (Power of Attorney of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience

Cannot thank the staff enough. They looked after my dear old lady friend (88 years) as if she was part of their family. Sadly she passed away after a short illness. Lovely people doing a very difficult job.

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Review from Karen (Daughter of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience

My father was a resident at the Hall from May 2019 until the beginning of December 2019, having been assessed as able to return to his own home. I believe that the care provided by all the team at Bessingby Hall is the reason why Dad has been able to go home. Throughout his stay, I found all the care

team helpful and felt confident he was being looked after appropriately. Any issues that arose were dealt with by the manager and team promptly and I found the communication very good. Dad, in his own words "has no complaints" I think he misses the food and the social contact which he found very good. He built up a good rapport with a number of the carers and residents. All in all, it was a positive experience for Dad and we as a family were happy with the care provided.

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Review from Ann H (Daughter of Resident) published on 15 October 2019
Submitted via Website • Report

Overall Experience

My mum was in for 2 weeks respite care. I can only thank the staff highly they have been fantastic with my mum. The food was excellent and housekeeping excellent. When I need respite again for mum she will definitely be booked back in again. Thanks very much to all the staff, you have been fantastic,

many thanks.

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Review from Dot (Wife of Resident) published on 9 August 2019
Submitted via Website • Report

Overall Experience

My husband went into Bessingby in October 2018 with dementia with Lewy Bodies and secondary Parkinsons. He sadly passed away at the end of June having spent nine months living at Bessingby. Throughout the whole nine months the staff, without exception, looked after him with the utmost care. Nothing

was ever too much trouble for any of the staff. At the end of his life, I (together with my sister-in-law) stayed at the home for 6 days and nights. The manager and staff provided us with every amenity (including a bed). During the last week of my husband's life, the staff went way beyond expectations in their care of not just my husband but myself and my sister-in-law. My husband, therefore, had what he had wished for, his wife by his side and a caring and peaceful end of life. I'll be forever grateful to the manager and all her staff for the care my husband received. Also the care they all gave to me throughout the whole nine months.

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Review from Julie C (Daughter of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience

My father has been made to feel very welcome by the wonderful staff at Bessingby Hall. It means the world to us to know that he is in such a kind and compassionate environment.
The care team have taken the time to get to know Dad’s interests, and support him to enjoy birdwatching and deer spotting

in the grounds, which he loves.
As a close and loving family, this has been a difficult transition period for us, but the staff have been supportive and kind to Mum, who was naturally anxious about leaving Dad at first. The lines of communication are always open.
I would like to offer my sincere thanks to all involved and to publicly recognise the hard work and professionalism extended to my family at this time.

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Review from Jan M (Sister-in-law of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience

I have visited my brother in law on several occasions in Bessingby Hall. Every time I have visited I have been so pleased with the care that the staff provide. It is obvious he is well looked after, which for a man who always insisted he was clean shaven and didn’t have a hair out of place is very important!

The staff are friendly and helpful and you always feel welcome when visiting! When speaking to my brother in law they are kind and considerate. His room is always clean, as are the communal areas. It is never easy choosing the correct care home but I feel Bessingby Hall is fulfilling its promise to care for my brother in law in the best way possible.

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Review from Mary G (Daughter-in-law of Resident) published on 4 December 2015
Submitted via Website • Report

Overall Experience

Mum has just returned from her holiday in Bessingby Hall, she has enjoyed her stay making new friends, the staff were all very kind and welcoming. Mum has always been a solitary person not one to socialize or interact readily but the staff have encouraged friendship, given her lots of attention, kindness

and affection and managed dealing with the occasional temperamental outburst.
I know where to book her holiday for next year.
Thank you to all the other staff that have cared for Mum

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Oaktree Hall & Lodge

Care Provided by Oaktree Hall & Lodge

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Funding & Fees Guide for Oaktree Hall & Lodge

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