If you are unsure of our fees, please speak to the Home Manager at Oaktree Hall & Lodge.
Please ring the doorbell and a member of staff will let you in.
Large car park.
Oaktree Hall & Lodge has a Review Score of 9.5 (9.485) out of 10, based on 20 reviews in the last 2 years. Over all time Oaktree Hall & Lodge has 70 reviews.
Review from P H (Wife of Resident) published on 10 December 2021
Submitted via Postal Card •
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Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge
Many thanks for taking the time to review our home. It is our pleasure to care for your husband. Your kind words will of course be passed on to Kelly and the team at Bessingby Hall.
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Review from Mary O'B (Daughter of Resident) published on 17 June 2021
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Reply from Rhianne Pattinson, Administrator at Oaktree Hall & Lodge
Thank you for your reply. It was an absolute pleasure to know dad. The Deputy Manager attended the funeral and felt it was a reflective celebration of his life. Very grateful to have been invited to represent all staff at Bessingby Hall, as he will be dearly missed.
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Review from Pauline B (Daughter of Resident) published on 16 September 2020
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Reply from Jane Wade, Home Manager at Oaktree Hall & Lodge
Thank you very much for your kind words. It's lovely to have your mum back and we will do everything in our power to make your mum, comfortable and happy.
This is all in a day's job but it's really lovely to have someone recognise the work we do.
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Review from Alan S (Power of Attorney of Resident) published on 10 June 2020
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Review from Karen (Daughter of Resident) published on 30 December 2019
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Review from Ann H (Daughter of Resident) published on 15 October 2019
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Review from Dot (Wife of Resident) published on 9 August 2019
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Review from Julie C (Daughter of Resident) published on 25 February 2019
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Review from Jan M (Sister-in-law of Resident) published on 18 February 2019
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Review from Mary G (Daughter-in-law of Resident) published on 4 December 2015
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The Review Score of 9.5 (9.485) out of 10 for Oaktree Hall & Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.485 for Oaktree Hall & Lodge is calculated as follows: ( (151 Excellents x 5) + (66 Goods x 4) + (12 Satisfactorys x 3) + (8 Very Poors x 1) ) ÷ 237 Ratings = 4.485
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oaktree Hall & Lodge is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Feb 2024
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Job Title: Care Home Manager
Joined: 2023
Mary Moran is an accomplished Registered Home Manager who Brings 28 Years of Expertise to Oaktree Hall and Lodge in Bessingby.